Clinic Administrator Central Iowa

Darla Stone, AGS, CPME

*** *. **** *****

West Des Moines, Iowa 50265-7995

Phone 515-***-****

Email: ***********@***.***

Experience

West Des Moines OB-GYN Associates, PC, West Des Moines, IA 12/2017 - Present Clinic Administrator

• Accountable for high quality and cost-effective operations of a busy independently owned OB-GYN practice consisting of six physicians, three nurse practitioners and thirty-nine employees.

• Responsible for financial performance, compliance, risk management, payroll, accounts payable, accounts receivable, employee satisfaction, provider satisfaction, patient satisfaction, HIPAA, OSHA, and CLIA.

• Accountable for all aspects of human resources, including recruiting, interviewing, hiring, training of new employees.

• Work closely with physician owners/partners developing business strategies, formulating budgets and dealing with daily operations.

• Direct and evaluate work activities of employees. Model positive leadership to all practice team members.

• Manage change, such as work restructuring and technical innovations.

• Proficient in Microsoft Office technology, Greenway PrimeSuite EMR/PM, QuickBooks and iSolved payroll system. UnitedHealth Group - Optum360, Des Moines, IA 6/2015 – 12/2017 Client Service Leader: Optimal Practice

• Responsible for the implementation of revenue cycle management programs in 22 physician clinics/departments.

• Lead recurring client meetings with clinic leadership and support teams.

• Multi-project management spanning a matrix of stakeholders.

• Responsible for client financial analytic, report development, delivery, and presentation.

• Analyze performance data, resolve issues, and coordinate implementation of best practices.

• Building and nurturing strong customer relationships to maintain and grow business.

• Create action plans, set deadlines, assign responsibilities, monitor work flow and report on progress.

• Lead, train, and coach lower-level client delivery team members.

• Increased over the counter collections rate per clinical event by $22.88 (with a goal of $2.18) in a 7-month period, after training employees.

• Conduct new client site assessments: observation, interviews, current state, roadmap, future state. UnityPoint Clinic, Johnston, IA 6/2000 – 6/2015

Project Manager – Acquisition and Integration (1/2014 – 6/2015)

• Planned, organized, and managed day-to-day operational aspects of acquisitions and related activities for the organization.

• Successfully led the integration of 11 providers in 3 clinics, in Waterloo/Cedar Falls.

• Identified resources and establish project schedules.

• Identified process improvement opportunities and implemented efficiencies.

• Implemented a HomeCare branch in Jefferson, IA.

• Developed and implemented the Scribe pilot project.

• Organized and conducted system-wide initiatives, events and projects of varying size and complexity.

• Responsible for creation and implementation of educational tools and communication related to acquisitions.

• Supported the development, implementation and continuous refinement of the integration process and plan.

• Responsible for creating a culture of innovation, learning, teamwork, and staff development.

• Established effective mechanisms of communication with key stakeholders to foster an environment of openness, trust, and teamwork.

• Established and prepared departmental goals, standards, procedures, and instructions, which contribute to the effectiveness of the department in accordance with organizational goals.

• Developed a middle management restructure plan, along with human resources, for all regions across Darla Stone - cont'd Page 2

three states.

• Performed quarterly KPI trending audits on highly compensated physicians. Director of Practice Integration & Project Management (1/2012 – 1/2014)

• Planned, organized, and managed all aspects of acquisitions, joint ventures, and related activities for the organization.

• Successfully integrated 22 clinics and 133 providers of varying specialties, in multiple regions.

• Responsible for oversight of Patient Experience for over 120 clinics and over 530 providers.

• Instrumental in increasing UnityPoint Clinics Patient Experience from 76th percentile to the 79th percentile over a 12-month period, with an overall mean score of 92.2.

• Customized the patient experience survey for 16 specialties.

• Served as the interim Compliance Officer for 5 months.

• Led the UnityPoint Clinic rebranding project and launch in April 2013.

• Managed and executed all aspects of project lifecycles.

• Developed and implemented metrics to measure the success of acquisitions and joint ventures.

• Coordinated the implementation team consisting of leaders across all functional areas and ensure all timelines and goals are being met.

• Collaborated with regional and organizational leadership to ensure a smooth transition.

• Delivered solutions on complex integration issues that met the needs of regional leadership and the overall organization.

• Provided regular updates to the organization's executive team on the success of the acquisition or joint venture.

• Served as a liaison between the various organization levels and new partners.

• Identified needs and implemented appropriate programs based upon survey results.

• Maintained compliance with HIPAA, CLIA, OSHA, Safety, and Risk Management Guidelines.

• Monitored environmental conditions to secure protected health information. Director of Operations (8/2004 - 12/2011)

• Responsible for full operational oversight and performance of 13 specialty clinics (57 providers) in the metro area: Bariatric Surgery, Cardiology, Liver Disease, Family Medicine Residency, Psychiatry, General Surgery, Kidney Transplant, LaClinica, Pain Management, OB/GYN, and Internal Medicine Clinics with annual revenues more than $21,000,000 and annual patient volumes of 178,000.

• Obtained Center of Excellence status for Iowa Health Des Moines Bariatric Services.

• Monitored and oversaw clinic performance using established performance benchmarks.

• Demonstrated improvement in the quality of customer service, as measured by Press Ganey scores.

• Integrated and modeled CORE values and Expectations for Personal and Service Excellence to guide my actions and behaviors.

• Ensured access to physicians/providers by monitoring demand/capacity and adjusting schedules/staffing to meet demand.

• Managed physician/provider relations to allow the organization to maintain a high level of physician/provider satisfaction.

• Assumed accountability for clinic administrator coverage as need arose.

• Provided training and orientation to new administrators.

• Responsible for the recruitment, interviewing, hiring, and training of up to 250 employees.

• Maintained low staff turnover through effective motivational management.

• Successfully integrated General Surgery, Express Care, Pain Management, Psychiatry, and Cardiology clinics.

• Supervisor Satisfaction as rated by my direct reports was 4.08 on scale of 1 to 5. Overall Satisfaction was 3.98.

• Led the UnityPoint Clinic Employee Advisory Committee.

• Recruited Internal Medicine, Ob/Gyn, Surgery Physicians.

• Successfully oversaw the construction and moves of Iowa Health Psychiatry, Penn Avenue Ob/Gyn and Iowa Specialty Physicians.

Clinic Administrator (6/2000 - 8/2004)

• Responsible for the operational performance of a family medicine residency clinic, consisting of 7 faculty physicians, 22 resident physicians, and a 2-physician family medicine clinic. Darla Stone - cont'd Page 3

• Monitored the activities of all office operating components to ensure clinics met their objectives.

• Coordinated and implemented quality improvement initiatives.

• Ensured compliance with Federal, State, and local regulations, i.e., OSHA, CLIA, HIPAA, JCAHO, etc.

• Investigated Teaching Physician Rules - achieved and maintained compliance .

• Improved accounts receivable and budget performance.

• Successfully passed two JCAHO surveys.

MercyOne Clinics Central Iowa, Des Moines, IA 5/1995 - 6/2000 Clinic Manager

• Responsible for the operation of two primary care clinics.

• Instrumental in the opening and oversight of a pediatric clinic.

• Planned, organized, and directed all activities of the facilities.

• Prepared, monitored, and adjusted budget and staff.

• Identified new strategies to remain within budget guidelines and further reduce costs while constantly improving quality of health care delivery.

• Developed, implemented, and monitored clinic objectives, policies, procedures, standards, and educational programs in conjunction with Mercy Clinics mission and philosophy.

• Responsible for developing and maintaining Quality Assurance Programs.

• Responsible for directing the maintenance of physical environment and equipment.

• Served as a liaison between Physicians and hospital administration.

• Directed, motivated, and evaluated activities of clinic employees.

• Interviewed, hired, trained, coached, and counseled new employees. Mercy Family Care Network, Mason City, IA 4/1991 - 4/1995 Office Manager: Charles City & Lime Springs

• Responsible for the operation of two Family Medicine clinics located 70 miles apart.

• Instrumental in building and opening the clinic in Charles City.

• Lead transition from manual to electronic billing system.

• Interviewed, hired, trained, coached, and counseled new employees.

• Developed and implemented policies and procedures.

• Budget development and management.

• Bookkeeping duties included collections and accounts receivable management, accounts payable, payroll, and end-of-month reports.

• Purchased and maintained clinic equipment.

• Maintained current knowledge of Medicare, Medicaid and Blue Cross and Blue Shield rules and coding procedures.

• Oversaw facility planning, development, and maintenance. Education and Credentials

Certified Medical Practice Executive (CMPE) - Medical Group Management Association - January 2017 Insane Productivity Alumni, Darren Hardy – February 2015 Associate Degree - General Studies - Business Emphasis North Iowa Area Community College, Mason City, IA 1995 Memberships and Affiliations:

Member, Medical Group Management Association (MGMA), 2001 – Present Member, Iowa Medical Group Management Association (Iowa MGMA), 1993 – Present Board of Directors, Iowa Medical Group Management Association – October 2019 to Present Chair - Membership Committee, Iowa Medical Group Management Association – November 2016 to Present Professional Development Committee, Iowa Medical Group Management Association – July 2019 to Present Secretary, Board of Directors, Iowa Medical Group Management Association (IMGMA), 2005 - 2007

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