Service Consultant
Resume:
CURRICULUM VITAE
Innocentia Nqobile Majola
PERSONAL INFORMATION
SURNAME: Majola
FIRST NAMES: Innocentia Nqobile
ID NUMBER: 910-***-**** 088
GENDER: Female
NATIONALITY: South African
MARITAL STATUS: Married, 2 children
DRIVERS LICENSE: Code 10
CONTACT DETAILS: 072-***-****/079-***-****
adntsz@r.postjobfree.com
adntsz@r.postjobfree.com
ADDRESS: Durban
ACADEMIC QUALIFICATIONS
FIRST LANGUAGE: IsiZulu
OTHER LANGUAGES: English, IsiXhosa
SCHOOL ATTENDED: Brendahaven High School
GRADE PASSED: Grade 12 – 2008
SUBJECTS PASSED: * English
* IsiZulu
* Mathematical Literacy
* Life Sciences
* Life Orientation
* Geography
* Tourism
TRAINING/COURSES: 2017: Capitec Bank
* Firm Foundations: Service – Consultant Skills Programme
Certificates available on request
TRAINING/COURSES: * 2016: Hollard Life Assurance Company Training
* 2012: Capitec Bank Firm Foundations: Service – Consultant Skills Programme
* 2012: Planet Nails Silk & Fibre Training Course
* 2011: Estee Lauder Training
COMPUTER LITERACY: * MS Word
* MS Excel
* MS Outlook
EMPLOYMENT HISTORY
NAME OF COMPANY: Capitec Bank
PERIOD OF EMPLOYMENT: March 2017 – May 2019
November 2012 – March 2016
POSITION HELD: Service Consultant
DUTIES:
* Assist clients with banking products and services - open savings accounts, investment applications, issuing of loans, electronic channels, internet banking
* Analyze & interpret client needs, provide appropriate advice
* Educate the client and provide information on products & services
* Client liaison – support & assistance, resolving complaints, trust and relationship building, ensuring satisfaction
REASON FOR LEAVING: Family responsibility
NAME OF COMPANY: Hollard Life Assurance
PERIOD OF EMPLOYMENT: April 2016 – September 2016
POSITION HELD: Service Consultant
DUTIES:
* Data capturing – auditing of captured data verifying accuracy and correctness, ensure timeous capturing of data according to set deadlines
* Cold calling and canvassing for new business, update and maintain call logs
* Claims duties - processing and investigation of customer claims, archive and file processed claims and invoices, ensure correct and accurate documentation
* Marketing duties – advertising through various channels
* Index and maintain filing system according to company policies and procedures – policies and client documentation
REASON FOR LEAVING: Looking for more stable income opportunities
NAME OF COMPANY: Self-employed
PERIOD OF EMPLOYMENT: February 2012 – October 2012
POSITION HELD: Beauty Consultant
DUTIES:
* Achieve all brands key performance indicators and targets
* Provide excellent service to customers, deliver personalized service dependent on customer's needs across all generations and ethnicities
* Perform promotion of new products, ensure all clients are informed timeously of promotions and special events, ensure in-store promotions are organized effectively and timeously
* Recruit new customers, ensure client registry is kept up to date at all times
* Monitor competitor brands
* Record all sales daily, consolidate sales records weekly and monthly as per required standard, ensure reports are submitted accurately and timeously
* Ensure customer returns are handled according to policy
* Ensure a neat & hygienic working environment, ensure the display is per merchandising guideline
* Ensure there is sufficient stock for all promotions, ensure stock counts are done monthly and recorded timeously, ensure stock levels are maintained according to standard
REASON FOR LEAVING: Looking for more stable income opportunities
NAME OF COMPANY: Edgars – Shelly Beach
PERIOD OF EMPLOYMENT: July 2010 – December 2011
POSITION HELD: Estee Lauder Beauty Consultant
DUTIES:
* Duties as above at Self-employed
REASON FOR LEAVING: Looking for career growth opportunities
NAME OF COMPANY: Edgars – Kokstad
PERIOD OF EMPLOYMENT: February 2009 – June 2010
POSITION HELD: Casual/General Employee
REASON FOR LEAVING: Temporary position
GENERAL
I see myself as an energetic and ambitious young woman who likes baking, singing, and beauty products & applications. I enjoy social events as well as spending time with family and friends
My employment history has taught me the following important skills:
* Maintain a professional appearance
* Excellent communication skills
* Effective organizational skills – deal with several projects simultaneously, to coordinate my efforts to work as fast and efficiently as possible, time management, detail and analytical minded, interpersonal skills, target driven, adaptable to working environments, hard-working, trustworthy and reliable
* I have always been a valued team member and support & motivate fellow team members
* Taking initiative
* Excellent customer service
* I have successfully completed courses in Firm Foundations: Service – Consultant Skills Programme/Hollard Life Assurance Company Training/Planet Nails Silk & Fibre Training Course/ Estee Lauder Training
* I have extensive experience working in the Financial Sector having spent more than 6 years in the position of Service Consultant working for Capitec Bank/Hollard Life Assurance
* I have comprehensive experience working in the Beauty & Retail Industries having spent more than 3 years in the positions of Beauty Consultant/Estee Lauder Beauty Consultant/Casual & General Employee
* I am ideally looking for a secure position in a company that will be able to utilize my skills, knowledge, and experience whilst supporting and motivating me in my goals for career growth and success, to the benefit of the company as well as my personal and professional life
REFERENCES
Annle Eagle
Capitec Bank - Branch Manager
Wendy Nketshisa
Capitec Bank - Branch Manager
Snenhlanhla Njeza
Hollard Life Assurance - Colleague
Mickey Vakalisa
Edgars: Shelly Beach - Head of House
Innocentia Nqobile Majola
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