.

CONTACT

Address: Stone Mountain, GA *****

Phone: 404-***-****

Email: adntru@r.postjobfree.com

LINKEDIN

www.linkedin.com/in/xolaningobo

SKILLS

Project planning and development

Time management

Problem solving

Risk management

Tracking and monitoring

Agile

Scrum

Waterfall methodology

Risk mitigation planning

Proficient in use of task management tools like Asana, Jira, and Basecamp

PROFESSIONAL SUMMARY

Seasoned IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 9 years toward handling complex hardware and software installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation, and technical considerations.

CERTIFICATIONS

Google Project Management Certificate - 07/2021

Certified AWS Solution Architect - 03/2021

Security+ certified - 05/2021

WORK HISTORY

Gig Economy Worker (Driver), 06/2020 to Current

Lyft And Uber - Stone Mountain, GA

Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.

Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.

Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather, and other unanticipated factors.

Recognized by corporate as top revenue-producer for Tucker, GA.

Technical Support Consultant, 02/2019 to 03/2020

Hewlett Packard Enterprise, HPE - Alpharetta, GA

Improved metrics for customer satisfaction by 10%

Improved case closure rates for team by 15% due to thorough root cause analysis

Increased 1st time fix metrics for department by providing accurate analysis of customer area of concern.

Performed logical troubleshooting – asked appropriate questions to get comprehensive description of problem, logically check possible causes and identify actual root issue, efficiently researched issues, and resolutions, implement appropriate resolution.

Used ticketing systems to manage and process support actions and requests.

Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.

Data Center Engineer, 01/2017 to 10/2018

JP Morgan Chase - Carlstadt, United States

Increased site reliability by conducting upgrades to critical infrastructure during coordinated change management processes.

Involved in high level communication with key stake holders to coordinate human resources to execute change management plans.

Decreased down time of equipment 15% improved communication with internal departments that were critical to delivery of equipment to data center, these being security and logistics.

Delivered on monthly large scale relocation projects that included reorganizing live equipment for purposes of consolidating equipment in more efficient arrangement.

Delivered on project to install infrastructure equipment consisting of 30 server racks, 300 yards of cabling and executing network interface for purpose of equipment being used as dependency for creating new system wide application.

Infrastructure Systems Engineer, 03/2014 to 11/2016

New York Life Insurance - Lebanon, United States

Attended daily stand ups with redundant site in separate state to coordinate execution of change management process and share best practices.

Coordinate down time through change management process for critical infrastructure equipment with key stakeholders for purpose remediating malfunctions.

Coordinated procurement of equipment with relevant stake holders to stay in budget for project.

Managed projects from different departments for purpose of delivering project within budget and on time.

Managed technical and non-technical stakeholders for goal of delivering projects and arranging times to perform repairs on equipment.

Delivered on project to upgrade 50 server rack Power Distribution Units (PDU) which affected over 200 pieces of infrastructure equipment.

Implemented, developed, and tested installation and update of file servers, print servers and application servers in all departments.

Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.

Created plans and communicated deadlines to ensure projects were completed on time.

Received and processed stock into inventory management system

Data Center Engineer, 06/2010 to 03/2014

NBC Universal Studios - Englewood Cliffs, NJ

Improved documentation procedures for common and complex troubleshooting issues using word processing tools to record procedures that were successful and then promoting successes to manager and then those procedures were standardized.

Responsible for day-to-day operations and administration of IT infrastructure across 3 redundant co - locations.

Properly document all technical issues.

Remediation of trouble tickets created by stakeholders across different departments.

Provided system triage support to critical infrastructure equipment under charge.

Explained data results clearly and discussed how it can be utilized to support project objectives.

Prepared written summaries to accompany results and maintain documentation.

Standardized job tasks and trained junior team members on industry best practices and standards.

EDUCATION

Graduated The Internetworking Program: Computer Science, 09/2005

PC AGE - Jersey City - Jersey City, NJ, United States

BBA: Business Administration, 06/2003

University of South Africa - Preller Street, Muckleneuk Ridge PRETORIA, 0001

High School Diploma: 07/1998

St Charles Highschool - Pietermaritzburg, South Africa, South Africa

.

XOLANI INNOCENT NGCOBO

Contact this candidate