Records Specialist Communication
Resume:
Sharicka Gibson
Chief Radiologic Technologist/Back Office Lead - Concentra Urgent Care
Nashville, TN 37207
adntr9@r.postjobfree.com
I am seeking a position with a medical institution where my acquired experience/skills will provide health related diagnostic services to further promote department concepts and development of the institution.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Chief Radiologic Technologist
HCA CareNow - Nashville, TN
December 2020 to Present
• Perform front and back office duties such as, case management of worker's compensation patients, medical coding, answering multiple phone line, count and dispense pharmacy medications, perform venipuncture, assists physician with lacerations, burns, broken bones, and manager of daily functions of lab. Manager of Urgent Care call backs. Perform managed care for urgent care patients and workers compensation patients. Patient intake and triage. Perform COVID-19 Testing on urgent care and worker's compensation patients
• Clinical Facilitator and Clinician support for everyday activities for all patients being seen by the clinicians and physical therapist
• Retrieve and file medical records/information for case management, EMR (electronic medical records specialist), communication specialist with typing
• Perform and lead weekly informational huddles with back office staff and clinicians with pertinent information needed to succeed such as physician support, wait times, clinical/administrative obligations and liabilities
• Offer community and social services to case managed worker's compensation and urgent care patients
• Prepare clinic for annual OSHA review to make sure the Central location is in compliant
• Manager over lab assessments of patients and recommend strategies for chronic health conditions. In charge of pharmacy ordering of medications and stock of Central Center.
• Record and perform calibrations on Cholesterol, Audiogram, Breath Alcohol and Spirometry equipment. Speak with physicians about patient plans of medical assessments with Urgent Care and Worker's Compensation patients or order to provide continuity of care at Central
• Perform 10-lead EKG and set patients up for CT, MRI and Nuclear Medicine referrals while obtaining prior authorizations.
• Perform general radiography of bone including chest, skull, spine (Cervical, Thoracic, and Lumbar), and limbs; KUB, sinus. Perform urine specimens, drug screenings, STD, flu & strep test. Give injections of keno log, refinance, flu, pneumonia, TB and other ordered test from the physician.
• Train other incoming employees/students for administrative and medical office procedures, standing orders and general patient care for worker's compensation and urgent care patients
• Point of Contact for all x-ray equipment: CR Digital (Kodak), personnel and annual audits Chief Radiologic Technologist/Back Office Lead
Concentra Urgent Care - Nashville, TN
June 2012 to Present
• Perform front and back office duties such as, case management of worker's compensation patients, medical coding, answering multiple phone line, count and dispense pharmacy medications, perform venipuncture, assists physician with lacerations, burns, broken bones, and manager of daily functions of lab. Manager of Urgent Care call backs. Perform managed care for urgent care patients and workers compensation patients. Patient intake and triage. Perform COVID-19 Testing on urgent care and worker's compensation patients
• Clinical Facilitator and Clinician support for everyday activities for all patients being seen by the clinicians and physical therapist
• Retrieve and file medical records/information for case management, EMR (electronic medical records specialist), communication specialist with typing
• Perform and lead weekly informational huddles with back office staff and clinicians with pertinent information needed to succeed such as physician support, wait times, clinical/administrative obligations and liabilities
• Offer community and social services to case managed worker's compensation and urgent care patients
• Prepare clinic for annual OSHA review to make sure the Central location is in compliant
• Manager over lab assessments of patients and recommend strategies for chronic health conditions. In charge of pharmacy ordering of medications and stock of Central Center.
• Record and perform calibrations on Cholesterol, Audiogram, Breath Alcohol and Spirometry equipment. Speak with physicians about patient plans of medical assessments with Urgent Care and Worker's Compensation patients or order to provide continuity of care at Central
• Perform 10-lead EKG and set patients up for CT, MRI and Nuclear Medicine referrals while obtaining prior authorizations.
• Perform general radiography of bone including chest, skull, spine (Cervical, Thoracic, and Lumbar), and limbs; KUB, sinus. Perform urine specimens, drug screenings, STD, flu & strep test. Give injections of keno log, refinance, flu, pneumonia, TB and other ordered test from the physician.
• Train other incoming employees/students for administrative and medical office procedures, standing orders and general patient care for worker's compensation and urgent care patients
• Point of Contact for all x-ray equipment: CR Digital (Kodak), personnel and annual audits Lead Radiographer/MA/Coder
North Clarksville Medical Center - Clarksville, TN October 2010 to April 2012
• Perform general radiography of bone including chest, skull, spine (Cervical, Thoracic, and Lumbar), and limbs; KUB, sinus, etc. perform blood work, urine specimens, drug screenings, STD & strep test.
• Provide medical transcription and coding of patients for general medicine/x-ray. Manager of medical records (chart/electronic). Give injections of keno log, refinance, flu, pneumonia, TB and other ordered test from the physician.
• Offer community and social services to case managed worker's compensation and urgent care patients
• Retrieve and file medical records/information for case management, EMR (electronic medical records specialist), communication specialist with typing
• Assist physician w/ call backs about blood work and recommended strategy for health conditions, EKG's, set-up patients with referrals for CT, MRI & Nuclear Medicine scans and maintain prior authorizations. Order x-ray supplies for imaging department and efficiency of department. I have also had the privilege to train other employees and students at this medical facility.
Equipment: CR Digital System, Opal Rad, Onyx, RIS, HIS, Medisoft Network/Clinical Software Medicare D/Hybrid Rep
CVS Caremark - Nashville, TN
July 2009 to October 2010
• Provide medical transcription to Medicare D patients of general medicine.
• Provide customer care to participants who are apart of Medicare D.
• Offer community, outbound calls and social services to case managed worker's compensation and urgent care patients
• Perform prescription refills, maintain participant accounts, update confidential information, perform test claims on prescription drugs and answer question about order status and enrollment.
• Answer phone calls for Medicare D/Silverscript participants, appeals and prior authorizations
• Retrieve and file medical records/information for case management, EMR (electronic medical records specialist), communication specialist with typing
• Transcribe reports of patient history, prescriptions and other medical documentation.
• Explain Medicare D coverage gap and keep account payments made to insurance plans.
• Work with multiple CPU screens to ensure quality service to each participant and offer prescription benefits to Silverscript enrollees and answer calls for pharmacy medications. Cashier/CSR
Office Depot - Nashville, TN
October 2004 to April 2007
Provided customers with assistance in various departments, make outbound sale calls, answer multiple phone line and checked customers in/out with merchandise purchased and returned. Childcare Provider
Janet's Daycare of Love & Learning - Nashville, TN May 1998 to February 2006
Provide childcare for infants and toddlers, front desk clerk, provided food & cleaning service for Janet's Daycare.
Customer Svc Representative
Janet's Daycare of Love & Learning - Nashville, TN October 2002 to September 2003
Take inbound calls from JCPenny customers, apply and make changes to customers' orders in JCP system according to their preference and maintain customer database. Housekeeping Attendant
Janet's Daycare of Love & Learning - Brentwood, TN April 2002 to July 2003
Maintain cleanliness of rooms, stock and rotate to each establishment when needed. Secretary
Janet's Daycare of Love & Learning - Nashville, TN January 2001 to August 2001
*Maintained employer and alumni database in MS Access for Career Center, filed/alphabetized confidential documents of alumni/faculty.
Education
M.A. in Marriage & Family Therapy
Abilene Christian University
August 2023
M.B.A. in Healthcare Administration
University of Phoenix - Nash, TN
October 2011
B. S. Radiologic Technology in Radiology
Austin Peay State University - Clarksville, TN
A.A.S. Medical Office Administration (Billing/Coding/Transcription) in Medical Office
Nashville State Community College - Nashville-Davidson, TN Skills
• Microsoft Office, Power Point, Vista, Firefox (10+ years)
• Medical Coding
• Home Care
• Microsoft Office
• Customer Service
• Clinical Laboratory Experience
• Phlebotomy
• Laboratory Management
• Medical Imaging
• Medical Records
• Patient Care
• Experience Administering Injections
• Venipuncture
• Child & Family Counseling
• Insurance Verification
• Medical Office Experience
• Toddler Care
• EMR Systems
• Triage
• Vital Signs
• Transcription
• Hospital Experience
• Nursing
• Medical Scheduling
• Case Management
• Medical Terminology
• Office Management
• Phone Etiquette
• ICD-10
• CPT Coding
• Social Work
• Anatomy Knowledge
• CPT Coding
• Quality Assurance
• Social Work
• Medical Billing
• Physiology Knowledge
• Teaching
• Epic
• Cerner
• Addiction counseling
• Data entry
• Phlebotomy (10+ years)
• ICD-9
• Office experience
• ICD Coding
• Legal case management
• Sales
• Healthcare management
• Database administration
• Supervising Experience
Languages
• English - Expert
Certifications and Licenses
driver's license
ARRT Certification
August 2022
BLS Certification
December 2020 to December 2022
CPR Certification/First Aid
December 2020 to December 2022
Certified Phlebotomy Technician I
Present
Assessments
Data Entry — Expert
March 2020
Entering data quickly and accurately
Full results: Expert
Medical Terminology — Familiar
February 2020
Measures a candidate's ability to understand and appropriately use medical terminology. Full results: Familiar
Case Management & Social Work — Familiar
December 2019
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Familiar
Call Center Customer Service — Familiar
July 2019
Applying customer service skills in a call center setting. Full results: Familiar
Basic Computer Skills: PC — Familiar
January 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Familiar
Work Style: Reliability — Proficient
December 2019
Tendency to be dependable and come to work
Full results: Proficient
English Research Document Editor - Healthcare/Medical/Pharma Specialist — Familiar
December 2019
Proofreading written texts.
Full results: Familiar
Typing — Expert
April 2019
Transcribing text using a standard keyboard
Full results: Expert
Written Communication — Familiar
July 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Call Center Customer Service — Familiar
July 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Familiar
Work Style: Conscientiousness — Highly Proficient
April 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Written Communication — Completed
April 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed
Call Center Customer Service — Familiar
May 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Familiar
Data Entry Clerk — Familiar
March 2020
Maintaining data integrity by detecting errors
Full results: Familiar
Customer Service — Familiar
March 2020
Identifying and resolving common customer issues
Full results: Familiar
Attention to Detail — Completed
May 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Project Timeline Management — Completed
September 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed
Filing & Organization — Proficient
May 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate