FADI KHOURY Lake Forest, CA

m: 505-***-****

adntpr@r.postjobfree.com

linkedin.com/in/fadi-khoury-19399414

PROFESSIONAL SUMMARY

Results-driven change agent with career-long record of IT operations, technology integration, and management success for leading organizations

Proven talent for aligning business strategy and objectives with established implementation coordination and project management paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused thought leader with a strong background in developing and implementing IT strategies as well as defining and translating client requirements. A top performer who executes decisions to meet all deadline, budget, and logistical goals. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as process optimization, policy development, and resource allocation expertise.

CORE COMPETENCIES

• IT Project Management

• IT Strategy

• Vendor Relations management

• Procurement Process, Technology

Selection & Integration

• Solution Architecture

• Data Center Operations

• Budget Allocation and

Development

• Customer Service Delivery

• ECM, CRM, CTS, DMS, MMS

• ISO20000 & ISO27001

PROFESSIONAL EXPERIENCE

NATIONAL ARCHIVES, ABU DHABI, UNITED ARAB EMIRATES ACTING HEAD OF INFORMATION TECHNOLOGY, March 2010 to November 2020 HEAD OF IT SUPPORT, May 2000 to February 2010

• Oversee a team of 20+ IT professionals to successfully manage 12+ major technology releases per year with projects ranging from $150,000 to over $500,000

• Lead all aspects of projects, including capacity planning, resource allocation, project documentation, client engagement, and change management

• Address and resolve project risks, roadblocks, and obstacles while securing resources to efficiently complete deliverables

• Demonstrated expertise in coordinating and executing all phases of enterprise software, hardware, and system implementations.

• Administered an annual projects and operations budget of $12 million

• Led successful project implementations of several Enterprise wide systems such as ECM, CRM, CTS, DMS, MMS ensuring seamless integration using Database middleware, application server middleware, and API’s.

• Detected and analyzed critical business implications within each project phase and monitored progress in order to ensure deadlines, standards, and cost targets were achieved.

• Presided over all aspects of the development and implementation of systems; centered efforts on project management and verifying proof of concept.

• Defined and conveyed project goals and scope as well as translated business needs into technical language and instilled shared accountability for achieving project milestones.

• Formulated project strategy for accomplishing organizational goals and objectives within the agreed time, cost, and quality parameters.

• Administered project requirements, including coordinating tasks, deadlines, and milestones for key stakeholders.

• Allocated resources and partnered with designers, software developers, service providers, and other staff; organized and held meetings with vendors and partners to ensure full alignment with the latest technologies.

• Streamlined the automation of a broad range of tasks across all departments by delivering informed recommendations for viable solutions and the upgrade of legacy systems to modern technologies.

• Managed, trained, guided, and mentored the IT technical team of 20 software engineers, developers, and system engineers, creating a unified and productive work environment.

• Ascertained and evaluated customer business requirements for the purpose of converting them into targeted and effective solutions which enhanced processes and productivity while decreasing costs.

• Carried out the alignment of objectives across executive leadership, customers, colleagues, and vendors with the goal of optimizing information flow through internal and external communications. FADI KHOURY Page 2

• Collaborated with the Chief Executive Officer concerning operational and IT decision-making functions on decision- making aspects of new technology projects, which focused on core business and on generating analytical semiannual and annual reports.

• Directed the design and deployment of outsourcing systems as well as oversaw user requirements with software vendors.

• Governed IT-related hardware/Software purchases with a focus on procuring the highest quality products at the best possible price.

• Composed and established technical rules and regulations and certified full compliance with all standards, policies, and regulations.

ACHIEVEMENTS AND PROJECTS

PROCESS IMPLEMENTATION & TRANSFORMATION

• Originated, implemented, and enforced SLAs, standards, policies, and procedures in regards to data center operations.

• Executed and finalized the implementation of an incident management framework and information life cycle management.

• Researched, evaluated, and adopted ITIL (ITSM Infrastructure Library) as well as deployed ISO 27001.

• Created key standard operating procedures and automation, including BPM and workflow. NETWORKING & SECURITY

• Launched security solutions utilizing Palo Alto as a firewall application and Citrix NetScaler as a WAF/VPN.

• Integrated an effective SSL VPN and antispam solution as well as a SAN & NAS solution applying NetApp.

• Employed Infoblox for DNS solution implementation while enacting risk management initiatives.

• Configured active directory and networking services through MS-Active Directory 2016.

• Implemented CITRIX solution as an application gateway across the organization. STORAGE & DISASTER RECOVERY

• Directed the procurement and execution of a backup and archival solution for Historical videos and Documents using Dell EMC Isilion NAS Storage, Commvault and Quantum Tape Library Management.

• Deployed and supported a centralized clustered file server solution, EDRMS, and clustered MS-SQL engine for all applications using MS-SQL 2016 Enterprise version.

• Attained optimal business continuity and established a disaster recovery strategy. UNIFIED COMMUNICATIONS AND TELEPHONY

• Completed the successful deployment of CISCO UCM call center, unified communication solution, and video conference solution.

EMAIL SOLUTIONS

• Implemented email Services using active directory and MS-Exchange 2016,2019, Azure servers as well as an email archiving solution.

OTHER

• Accomplished server virtualization, integrated the BMC footprints help desk application, and administered enterprise content, such as web content and record management.

• Monitored and maintained efficient correspondence through Everteam Eversuite solution.

• Tracked and indexed automation eCommerce development & mobility automation.

• Implemented Xerox MPS (Managed PRINTING Solutions) which helped in overall cost reduction and enhanced security, and environment sustainability

EDUCATION AND CREDENTIALS

BACHELOR OF SCIENCE (B.SC.) IN ELECTRONIC ENGINEERING TECHNOLOGY, 1993; ITT Technical Institute, Buena Park, CA CERTIFICATIONS:

• ITIL, MCSE

ADDITIONAL INFORMATION

Technical Proficiencies: Windows, Linux, Mac OS, Servers, Routers, LAN, Wireless LAN, Microsoft Exchange, Firewall, DLP, Active Directory, Microsoft Project, Hardware and Software Troubleshooting

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