Matric Quality Assurance
Resume:
Marina Heathcote
Curriculum Vitae
SUMMARY
Service-oriented with 10-year
background in Admin and
Finance. Core competencies
include customer service,
multitasking, working under
pressure as well as excellent
communication and time
management skills. Handles
tasks with accuracy and
efficiency.
CONTACT
PHONE:
WEBSITE:
https://www.linkedin.com/in/ma
rina-crouwkamp/
EMAIL:
adntlu@r.postjobfree.com
REFERENCE
Flight Centre:
Team Leader: Ninette
EDUCATION
High School Sannieshof - Matric
January 2000 - November 2005
Passed high school with below subjects
Afrikaans; English; Computyping; Business Studies; Biology Hotelkeeping and Catering
University of the Free State – B.A Media and
Communication
January 2005 - November 2010
Public relations, Broadcasting, Journalism, Advertising, Writing, and Filmmaking.
WORK EXPERIENCE
Flight Centre Travel Group –
Ticketter
March 2011 - March 2012
Issued all tickets that we received from the stores. Voiding of tickets and billing the shops. Dealing with queries on a daily basis and assisting the front end. Tight Deadlines and excellent communication skills.
Flight Centre Travel Group
Refunds Consultant
March 2012 - March 2019
Full back-office experience, from ticketing to reconciliation of billings. Full ticketing and Refunds. Dealing with customers, consultants, Airline staff. Full BSP - ticket reconciliation, ACM/ADM and refunds. Refunds: calculating refunds, processing on BSPLink + GDS Liaising with airlines. Relationship building with suppliers (airlines)BSP accredited according to Iata ruling. Leadership courses etc. Excel knowledge. Part of Projects. Initial system requirements, to testing, to implementation and change management, to post-implementation review. We have implemented instant refunds. Dropped down from a backlog of 3500 refunds to 24 hour policy. Systems knowledge - Amadeus, Galileo, BSP, Protas, Oasis
Time Global Technologies
PBX Operator
June 2019 - Jul 2020
Room Service Order Taking. PBX Internal Calls and PBX External Calls. Guest Services Information Parsing. Housekeeping & Maintenance ticket dispatch, through instant message or existing Issue Management systems. Quality Assurance.
TRSS Security
Technical and Installations Coordinator
Mar 2021 - Current
Providing a professional and efficient service to customers by handling all bookings for new alarm installations, stock, job cards, invoicing. Managing Repair Techs and Installation Techs. Dealing with customer complaints
SKILLS
● Clerical
● Time Management
● Administration and Management
● Communications and Media
● Good conflict resolution skills
● Builds strong relationships with clients, technicians and sales teams
● Remains calm and in control even under pressure
● Ability to multi-task and prioritize work schedule
Contact this candidate