Beverage Supervisor Customer Service
Resume:
MAPHELO SARAH VOYI
CONTACT
adntjg@r.postjobfree.com
House 1300 Phuthaditshaba street T
shing Location Ventersdorp 2710
PERSONAL DETAILS
Date of Birth : 05/09/1993
Marital Status : Single
Nationality : South African
Gender : Female
Identity Number : 930**********
Criminal Record : None
Health : Good
Driver's License : None
SKILLS
Good Administration and
Organizational skills
Good Interpersonal skills
Good verbal and written
communication
Problem solving
Good customer service abilities
Time Management
Excellent Supervisory skills and abilities
LANGUAGE
Isixhosa
Setswana
English
INTERESTS
Participating in social activities
OBJECTIVE
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting.
EXPERIENCE
Ster Kinekor Theatres
September 2020 - TO DATE
MSE Supervisor
- Ensure excellent level of operational efficiencies through company provides processes and procedures
- Manage staff conditions of employment, e.g attendance, absenteeism, leave, adherence to policies and procedures (including SOP's and Operational Manual)
- Ensure that guests are treated with courtesy and respect
- Provide information and make recommendations regarding service and revenue improvement
- Train staff/or ensure staff are trained on all relevant legislations, policies, processes and ensure that all are upheld
Ster Kinekor Theatres
August 2018 - August 2020
Shift Manager
- Ensure float, Cash Management and Point of sales (POS)
- Manage support departments including cleaning services
- Ensure compiance to all company and legislative standards
- Organize, plan and priorities to ensure that work gets done profitably and efficiently
- Provide information and recommendations regarding service that will exceed customer needs
Ster Kinekor Theatres
April 2017 - Julu 2018
Food and Beverage Supervisor
- Management of end to end process related to stockm Ordering, Goods Received, PAR Levels, yield test, displaying of stock, food and beverage preparations
- Efficient stock control method: optimal stock, stock days, Cost of Sales
- Overall responsibilities for Health and Safety issues related to food and beverage
- Solve a wide range of queries related to customer service, dealing with these sensitively and within operational/procedural limitations
- Management of stock turn-around, waste management, shrinkage and stock shortages
Ster Kinekor Theatres
November 2015 - 2017
Multi Skilled Cashier
- Cordially welcome customers, Direct and assist customers as required
- Secure float
- Performance shift preparation
- Listen to resolve guest comments or complaints, and resolve appropriately and escalate where required
Ellerines
July 2012 - July 2013
Sales Advisor
- Mantaining an in-depth knowledge of store products to provide suitable recommendations to customers as needed
- Performing basic housekeeping duties to ensure that the cash point, sales floor, and storeroom are well-maintained
- Addressing customers concerns and inquiries as well as resolving customers complaints
- Answering telephone calls in a courteous and professional manner EDUCATION
University of South Africa
2017 - TO DATE
Human Resource Management
Thuto Boswa Secondary School
2011
Setswana, Mathematics, Physical Science, Life Orientation, Geography, Life Sciences
12
KEY ATTRIBUTES
- Ability to solve complex problems without ripple effect and escalation
- Ability to function under pressure
- Attention to detail
- Logical thinker, Honest and Responsible
- Highly driven with an excellent work ethic
REFERENCE
Lindiwe Ntsuntswana - "Ster Kinekor Theatres (Matlosana) " Complex Manger
Jannie Le Roux - "Ster Kinekor Theatres (Mooirivier)" Complex Manager
Mohau Loboa - "Ster Kinekor Theatres"
Colleague
adntjg@r.postjobfree.com
DECLARATION
I solemnly declare that the above stated information is veracious and accurate in every aspect
Contact this candidate