Health Information Customer Service

ALEXANDER LA GROTTA

**** ** ****** **** ** Portland Or 97223 · 503-***-****

Email · adntff@r.postjobfree.com adntff@r.postjobfree.com

EXPERIENCE

DATES FROM 08/01/1988– TO 12/31/2018

FINANCIAL AND MEDICAID SPECIALIST, OHSU

I WORKED AS A LIASION BETWEEN THE STATE AND THE FEDERAL GOVERNMENT REGARDING RULES AND REGULATIONS GOVERNING MEDICAID PROGRAMS AND DETERMINED ELIGIBILITY OF THOSE PROGRAMS FOR OUR PATIENTS. INTERVIEWED PATIENTS FOR FINANCIAL ASSISTANCE WHEN VISITING OUR FACILITIES. I ALSO APPROVED OR DENIED SOME SURGERIES BASED ON FINANCIAL ABILITY TO PAY BACK. I RESEARCHED AND IDENTIFIED PROBLEMS; DETERMINED ENTITLEMENT TO BENEFITS SUCH AS HEALTH INSURANCE MEDICARE-MEDICAID; UTILIZED/INTERPRETED A VARIETY OF STATE REGULATIONS, PROCEDURES AND/OR POLICIES; VERIFIED PATIENT’S DOCUMENTATIONS FOR PROGRAMS; REVIEWED QUALIFICATIONS APPRAISALS FOR PATIENT’S APPROVAL. I ALSO OFFERED FINANCIAL ASSISTANCE BASED ON THEIR INCOME. I MAINTAINED AND UPDATED A LARGE LIST OF PATIENTS’ DATA REGARDING THEIR FINANCIAL SITUATION. I MAINTAINED COMMUNICATIONS ON THE PHONE, VIA E-MAIL AND BY LETTERS WITH PATIENTS AND INSTITUTIONS.

DATES FROM 01/06/2019–7/31/2019

ADVANCED MSA, PORTLAND VA HOSPITAL

OVERSAW FINANCIAL PROCEEDING FOR PATIENTS ON ALL FACTORS RELATED TO HEALTH INSURANCE. SCHEDULED APPOINTMENTS, CHECKING INSURANCE COVERAGE, VERIFYING HEALTH INFORMATION, LIAISING WITH HEALTH PROFESSIONALS AND PATIENTS WITH AL FACTORS RELATED TO BILLING. CONTACT PATIENTS VIA PHONE AND E-MAIL. KNOWLEDGE IN COMPUTER PROGRAMS.

BUSINESS MANAGEMENT

EDUCATION

GRADUATED 06/2001

BACHELLOR OF ART, PSU

07/2013

BUSINESS MANAGEMENT, PSU

SKILLS

ATTENTION TO DETAILS

COMPUTER SKILLS

CRITICAL THINKING

CUSTOMER SERVICE

BUSINESS MANAGEMENT

FLUENT IN SPANISH

COMMENTS:

AFTER MY JOB IN THE VA, I STAYED AT HOME TO TAKE CARE OF FAMILY MEMBER WHO NEEDED HOME CARE

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