Desk Assistant Patient Access
Resume:
Seattle, WA *****
***********@*******.***
Grace Taiwo
Professional Summary
Customer-oriented Patient Access Specialist with 4 year background in patient services. Strong focus on superb customer service delivery with sound knowledge of patient registration procedures. Exceptional telephone and in-person communication abilities. Types 70 wpm and skilled in industry-related computer software, including Microsoft and EMR. Experience
Virginia Mason Franciscan Health, — Patient Access Specialist Oct 2020 - Present
● Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
● Collected and validated patient demographics and insurance information.
● Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
● Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Planet Tan, — Front Desk Coordinator
Jun 2019 - Dec 2020
● Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
● Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
● Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Lifetime Fitness Spa, — Front Desk Assistant
May 2018 - Jun 2019
● Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
● Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
● Maintained transaction security by verifying payment cards against identification. Education
Dallas Community College, — Associates of Science
June 2019 Mesquite, TX
Skills
● Front desk operations
● Information Collection
● Insurance Verification
● Financial obligation determination
● Patient Registration
● Medical terminology
● Appointment Scheduling
● Sales and Financial Services
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