*** ****** *** *

Seattle, WA *****

469-***-****

adntei@r.postjobfree.com

Grace Taiwo

Professional Summary

Customer-oriented Patient Access Specialist with 4 year background in patient services. Strong focus on superb customer service delivery with sound knowledge of patient registration procedures. Exceptional telephone and in-person communication abilities. Types 70 wpm and skilled in industry-related computer software, including Microsoft and EMR. Experience

Virginia Mason Franciscan Health, — Patient Access Specialist Oct 2020 - Present

● Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

● Collected and validated patient demographics and insurance information.

● Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

● Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.

Planet Tan, — Front Desk Coordinator

Jun 2019 - Dec 2020

● Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.

● Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

● Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Lifetime Fitness Spa, — Front Desk Assistant

May 2018 - Jun 2019

● Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

● Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

● Maintained transaction security by verifying payment cards against identification. Education

Dallas Community College, — Associates of Science

June 2019 Mesquite, TX

Skills

● Front desk operations

● Information Collection

● Insurance Verification

● Financial obligation determination

● Patient Registration

● Medical terminology

● Appointment Scheduling

● Sales and Financial Services

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