East Ohio Silver Star

MILTON R. NANCE

*** **** **** ******

Apt. *a

Pittsburgh, PA 15212

Phone: 724-***-****

Email: adnteg@r.postjobfree.com

FUNCTIONAL SUMMARY

Excellent oral and written communication skills Proficient in computer applications, i.e., Microsoft Office 2000, Internet, Online Research, and computer installations and upgrades. Proven ability to work well with others, independently and in meeting deadlines. Excellent organization and research skills. Over two years of Computer Training, specializing in Senior Citizens, Excellence In Customer Service Skill Certification in Cable Industry.

WORK EXPERIENCE

United Parcel Service (UPS) 1821 Beaver Ave, Pittsburgh, PA

November 2019 to Present - Loader/Unloader/Package Handler

Hyatt Place, North Shore, Pittsburgh, PA

August 2017 to March 2020– Gallery Host/Houseman - Responsible having all dishes and silver clean and ready for guest, greet guest, replenish food, beverages, and napkins, maintain clean environment in lobby and dining areas.

Hyde Park Prime Steakhouse, Pittsburgh, PA

February 2017 to Sept. 2018 – Dishwasher / Cleaner/Prep Cook - Responsible having all dishes and silver clean and ready for guest, greet guest, replenish food, beverages, and napkins, maintain clean environment in lobby and dining areas.

Cityworks Restaurant _ Pittsburgh, PA

April 2017 to September 2017 - Dishwasher / Cleaner/Prep Cook - Responsible having all dishes and silver clean and ready for guest, greet guest, replenish food, beverages, and napkins, maintain clean environment in lobby and dining areas.

AVIS Car Rental – Customer Service Representative CSR, Pittsburgh, PA 15222

June 2017 to September 2018 Check in Customers, parked, prepped car for rental.

Hilton Garden Inn, Revel + Roost Restaurant, Pittsburgh, PA

February 2016 to February 2017 - Steward I - – Responsible or cleaning and sanitizing dishes, pots and pans and silverware.

Hard Rock Café, Pittsburgh, PA

August 2015 to March 2016 – Dishwasher – Responsible or cleaning and sanitizing dishes, pots and pans and silverware.

Xentil Corp., Greensburg, PA

June 2006 -n Sept. 2006 - Responsible for business to business calls for fund raising for police and firefighters associations.

DishNetwork., McKeesport, PA Technical Customer Service (TSR) - April 2005 – August 2005

Handled medium volume of incoming telephone calls, covering limited range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction, customer questions regarding billing, service problems. Products and features. Corrected errors and discrepancies on customer billings as necessary.

Precision Response Corp. West Mifflin, PA

October 11, 2004 – March 2005- First class assigned to new DirecTV Client as Sales Support EC/CSR.

COMCAST CABLE CORP., Pittsburgh, PA

Jul 2002 to Apr 2004 ADVANCED CSR - BILLING SPECIALIST - 3 TIME Top Performer of Month CSR Awards

Based on Q. A. Monitoring and Handling and Call Center Statistics;5 time Silver Star Award for Perfect Attendance

Promoted to this position after 3 three promotions from trainee to CSR 1 then to CSR II then after several written and oral exams, I was promoted to Advance CSR Billing Specialist. My responsibilities and duties there included: POSITION SUMMARY: MAJOR DUTIES: Handled medium volume of incoming telephone calls, covering limited range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction, customer questions regarding billing, service problems. Products and features. Corrected errors and discrepancies on customer billings as necessary. Prepared work orders for maintenance requests after determining if field visits were required and ensured appropriate follow-up procedures were met. Performed billing and posting of customer accounts. Resolved delinquent account balances. Obtained assistance from Coordinator or Supervisor for complex inquiries. Represented Comcast in a professional and positive manner in all situations. Performed other related duties as assigned.

CERTIFICATION -- EXCELLENCE IN CUSTOMER SERVICE from NCTA Cable Industry at Comcast/Att Broadband

Adecco Employment Agency --Various Customer Service Positions -Post Gazette/Peoples Gas, Pittsburgh, PA

Apr 2000 to Jul 2002 CUSTOMER SERVICE REP. CIRCULATION DEPT

Post Gazette Pittsburgh, PA

Processed, mailed and filed all messages to Depots, coordinators and Zone Managers, research and assist customer’s problems with delivery and billing, input and process data in computers in various computer programs, training new workers.

Peoples Plus Gas Pittsburgh, PA

Process incoming calls pertaining to Gas Line and Water line replacement programs. Answer some general questions about service.

Westinghouse Electric Corp.., Pittsburgh, PA

Apr 1984 to Apr 1986 ACCOUNTING ANALYST, CORPORATE PAYROLL SERVICES

Coordinated staff of 13 to produce monthly pension payroll, reconciled and formula funded bank accounts, trouble shot problems with retirees’ pension checks. Promoted to Special Compensation Payroll Analyst.

Mellon Bank, N.A., Pittsburgh, PA

April 1982 to Apr 1984 - POSTING CLERK, LOAN ADMINISTRATION, CONTROL UNIT

Responsible for reviewed, verified, corrected data entries. Reconciled accounts and produced spreadsheet reports and ensured quality control in loan accounting.

EDUCATION

UNIVERSITY OF PITTSBURGH, Pittsburgh, PA Graduated Cum Laude, August 1983. B.S. Bachelors in Business Admin./Accounting; Minor in Communications

Volunteer Experience

Vintage Senior Citizens Center 5 year Volunteer, Computer Tutor, Home Delivered Meals, and Adult Day Care Volunteer, Trinity A.M.E. Church Computer Lab/Secretary

REFERENCES

Available upon request.

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