Administrative Officer General Services
Resume:
Migdalia Gonzales
Lusby, MD ***57
adntd0@r.postjobfree.com
Office Manager/Administrative with over 25+ years of government and private sector, Logistic, Administrative Management, Federal, and Army experience. Excellent communication, customer service, strong leadership, organizational skills, problem solving abilities, self-confidence, communication skills, and analytical thinking. manage Property for agency, Records Management, Work independently or within a group setting, Pro-active, team player and professional attitude. I am here to be of service. Clearance SI/ (None-active TS SCI)
Work Experience:
Administrative Officer
VA HCS Palo Alto, CA (Nursing Long Term/Extended Care Service)
April 2021 to Present
Pay Grade GS-0318-11 40hrs.
Duties:
Research discrepancies, process Uniform Allowance, personnel actions, track leave and supervisor approval T&As
US Staffing/Monster position postings, Recruitment, position justifications, HR Promotions, Steps, Transferred, Labor Mapping, updates and corrections.
Create Issue Briefs for Director Approval.
Developing Corrective Action Plans (CAPs), edit and monitoring the progress against the CAPs, using professional judgement to evaluate the sufficiency of the actions taken to close the matters.
Process all hiring, orientations and on-boarding, and process exiting interviews.
Resolve complex operational problems presented by management and subordinate staff members.
Assist in managing a multi-million dollar operation budget with multiple fund sources for department
Process Teleconferences and travel for staff, Provide knowledgeable facts about Federal travel regulations
AO for 3 locations (Palo Alto, Menlo Park and Livermore) and service 495 employees
Track and oversea 2 Assistance and 2 Timekeepers workload
Review and approval Correspondence and prepared in accordance with departmental standards and policies.
Management Support Specialist
US Marshals, POD, HQ
March 2019 to March 2021
Pay Grade: GS-0310-11 40 hrs.
Duties:
Developed and adjusting administrative procedures, training staff, assessing employee performance, monitoring expenses, maintaining calendars, presentation and assisting with budget preparation.
Manage office Record Keeping, and Handle government information.
Communicating orally with employees, managers and high-level officials.
COR Level 1 completed
Provide guidance and training to unit supply and contractor personnel on requisitioning procedures.
Manage FOIA research and responses, delegate and assign workflow.
Maintain a key and lock program to maintain the integrity of the Physical Security program and Initiate requests for maintenance, service, keys, and records to a locksmith.
Advise management officials and others regarding the interpretation and application of security policy, regulations, requirements, and guidelines.
Coordinate workflow between the Office of the Assistant Director of POD, and subordinate offices within the agency for invoices and FOIAs
Support in monitoring and tracking projects, proposals, and requests as assigned.
Provide guidance and training to unit supply and contractor personnel on requisitioning procedures.
Monitor the effectiveness of safeguards and security programs to meet program goals and objective.
Conduct in-depth background research, gather and analyze data, and produce substantive evaluations which support responses or presentations.
Prepared correspondence for executive team members as communication with vendors, personnel, clients, and contractors. Compile receipts and draft expense reports. Develop charts and graphs for monthly communication of data to internal customers.
Property Officer for POD, HQ which entails input and process updated Annual Hand Receipts for all accountable property. Inventory Management
Manage an automated property book system support for the command in support of property management missions, (i.e. issue, transfer, receipt, storage, inventory, and disposition of excess property).
Monitor the effectiveness of automated supply and maintenance systems and their operations. Supply Planning
Created and update SOPs and SOWs for administrative office
Manage receipt of information relative to new standard office equipment, automated data processing equipment, issues, and change in organizational programs.
Oversees the recruitment and selection of new personnel. In process and Out process employees
Evaluative, and investigative methods and techniques to issues concerning the efficiency and effectiveness of administrative and support program operations
Reconciled general ledger balances evaluative, and investigative methods and techniques to issues concerning the efficiency and effectiveness of administrative and support program operations
Confidential administrative and project related duties
Conducts administrative review of agreement statements of work and approves all actions prior to submission to the Chief Administrative Officer.
Processing all accountable and non-accountable property in the Paces system.
Supplies, equipment, and facility issues as needed. Order new supplies, track widgets and assign property.
Created and edit Desktop Procedures, process invoices for payment.
Check-in new arrival employees to include preparing on-boarding documentation and check-out exiting employees. solving customer’s issues.
Provides technical, and administrative supervision. Correct administrative problems for managed programs
Records Management Officer for POD: Oversee all POD records for archiving, disposal, and available space for old/new records. Managed records program with affecting the creation, maintenance, use, disposition, and preservation of records, regardless of physical form, to ensure compliance with POD's policies and procedures.
Assist managers with Invoice and Share Point workflows
Develop long and/or short-term administrative programs to manage budget requirements
Gathering information, verifies facts, summarizes, or extracts data from lengthy reports, and arranges material in appropriate form to facilitate use.
Handle Confidential and Secure information. Provide guidance to branches and program offices on appropriate regulations, procedures, standards, and policies.
Experience working in teams that required analyzing and solving complex problems collectively, inspiring others, building cohesiveness among diverse members, and reaching solutions to controversial issues
Developed strategic plans with program officials to effectively provide financial and procurement management and assistance support at the office level.
Customer Associate
The Art of Shaving - Arlington, VA
Aug 2019 to Aug 2020 Laid-Off (Store Closed due to COVID)
Pay: $18.00 hr Part-Time 34 hrs per week
Duties:
Sell personalize packages
One-on-One Customer Service
Stock Shelves
Report all Shrinkage (merchandise lost)
Collect phone orders for pickup
Count and Drop Register Deposits
Staging Promos and Seasonal product and signs
Executive Secretary
Federal Aviation Administration - Philadelphia, PA
July 2015 to March 2019
Pay Grade: FV-0318-08
Duties:
Planned, developed, monitored, and executed actions for the administrative functions, which includes management of the schedule, presentations, and day-to-day plans for upper management.
Manage and/or personally perform all administrative work associated with the day-to-day management of the office
Manages the office to provide comprehensive support
Manage office operation and takes actions needed to make sure excellent clerical and technical support is provided. Acquires equipment, supplies, and other services.
Collects and organizes data for various reports and organizes and presents to upper management to meet deadlines.
Developing Corrective Action Plans (CAPs), and monitoring the progress against the CAPs, using professional judgement to evaluate the sufficiency of the actions taken to close the matters.
Serve as a buffer and act as liaison between Management, 3rd party and Staff
Communicating, interpreting, and advising on federal and agency personnel policies, regulations, and procedures.
Evaluative, and investigative methods and techniques to issues concerning the efficiency and effectiveness of administrative and support program operations.
Analyze, evaluate, and investigate staff concepts, objectives, policies, management, and organizational techniques.
Manages flow of correspondence, forms, and other documents through the Division, and drafts written materials on behalf of the supervisor.
Provides counseling/assistance to employees on a wide range of subjects, including time & attendance, education, equal opportunity, health benefits, career development, onward assignments, and employee relations.
Communicating orally with employees, managers and high level officials.
Listen to and resolve minor complaints from individual employees, as well as resolve group grievances involving non-supervisory subordinates.
Exercises a high degree of tact, discretion, and diplomacy in dealing with confidential issues.
Provides advice and guidance to all levels of management within the Bureaus on issues related to general services and procurement
Conduct Desk Audits
Support in monitoring and tracking projects, proposals, and requests as assigned
Interfaces with internal and external customers to initiate personnel actions or resolve issues.
Implemented E-2 Roll-out Training to all staff and managers and set-up profiles/logins
E-2 Travel Arranger: Assist and submit Authorizations, Vouchers with supporting documentation for final submission. Knowledgeable of travel policy and procedures. Handle edits, intermittent travel and financial reconciliation
Reconciled general ledger balances
Serve as a point of contact for HR, budget, and IT issues
Advertise vacancies to appropriate recruitment sources. Review applicant resumes to determine qualifications for a position.
In process and Out Process Employees
Confidential administrative and project related duties
Experience conducting budget analyses of trip requirements/logistic support, gathering pertinent information related to trip requirements and helping to ensure proper policies and procedures are implemented to achieve maximum travel goals and objectives.
Conduct in-depth background research, gather and analyze data, and produce substantive evaluations which support responses or presentations
Use negotiation, conflict resolution, or leadership skills to obtain results that support organizational or mission requirements
Editing, writing, and creating newsletters and pamphlets, fact sheets, backgrounders, talking points, frequently asked questions, web content, guidebooks, social media content and a wide variety of other written communications
Review and approval all Correspondence and prepared in accordance with departmental standards and policies.
Responsible for developing, implementing, and maintaining inventory control procedures to ensure compliance with federal laws and to plan, coordinate, and execute effective inventory management procedures. Experience maintaining Internal Control requirements to ensure the security and integrity of operations and services
Experience studying, analyzing, and making recommendations for new program policies and processes
Experience in project management processes, tools and techniques.
Collaborating with staff for budget, approving invoices for allocation of expenses for government contract and prepare reports for FAA. Establishes systems for the smooth flow of services and financial management and processing of accounts, billing, and payments
Present status updates to senior level leadership on progress, or other business information.
Handled quality assurance reviews to ensure adequacy and sufficiency of services and programs
Identifying areas of non-compliance
Provides technical and administrative supervision.
Planning and developing product support strategies. Conduct studies, inquiries, and surveys to determine compliance with program requirements
Identify rules, principles, or relationships that explain facts, data, or other information.
Develop long and/or short-term administrative programs to manage budget requirements
Participate with employees in development of performance plans
Develop and integrate logistics processes to improve the effectiveness of logistics activities
Maintains the automated mail control program to log, edit, and query all correspondence.
Facilitated, arranged, and scheduling all facility Conferences, Meetings and Training.
Develop multimedia training materials for the agency
Provide help and support for a variety of operations and activities, such as projects and studies impacting the effectiveness/efficiency of mission -oriented programs/systems that are critical to the successful execution of organizational priorities.
Use desktop publishing, web publishing and other appropriate multi-media applications.
Providing guidance to managers on preparing personnel actions that in compliance with legal requirements.
Analyze information from numerous sources (e.g. interviews, document review, statistical data) to resolve employment discrimination complaints.
Developed recommendations to improve forecasting/supply/demand requirements planning
EEO research complaints and compliance
Provides management advisory services and formulates and implements administrative management policies, procedures, operations, goals, and objectives.
Handle proper management and internal controls are in place, periodically reviewing and evaluating procedures to measure improvements.
Consult with hiring manager, develop position description, develop vacancy duties, establish minimum criteria for selection, document job tasks, develop specialized experience statement or description of necessary experience required
Constructs and presents case strategies and supportive analyses and interprets and enforces compliance with applicable laws and regulations.
Providing direction for finding, selecting, and modifying source materials for courses of instruction that are meaningful and acceptable to audiences
Cultivate position description for filing positions.
Responsible for providing advice to other training instructors as regards to assigned programs; providing technical review of the work and provides problem solving assistance as required.
Researching and analyzing specific problems, issues, and requirements related to office procedures and front office programs
Plan and coordinate logistics activities, develop acquisition logistics documentation, and evaluate the logistical requirements to develop, field, and transition a specified program
Training: Develop training courses, workshops, seminars, or presentations to support a training program in classrooms. Researches and analyzes training options, delivery methods and techniques. Assist supervisors in collecting, interpreting, and analyzing training and resource data for employee development. arrange training for management and employees
Determine the learning objectives and task learning for groups and individual compliance training
Organize course content, and develop instruction design plans
Interviews, fact finding conferences, telephone or video conference interviews.
Time Keeper: Track leave, amend, and submit over 100 employees T&As into Cru-Support, then to Castle for submission. Prepares and consolidates time and attendance data and enters data into the payroll database.
Managed electronic recordkeeping requirements, records management applications, as well as the technology challenges of accessing and maintaining records over time.
Records Management Officer for POD: Oversee all POD records for archiving, disposal and available space for old/new records. Responsibility for file management and creating and/or formatting required office records and reports. Developed file plans for administrative and program offices
Providing clarification and guidance to regional managers and supervisors on the implementation and interpretation of policies and procedures that affect employees.
Biometric finger printing, ID authentication and photo taking using MyID and HSPD12 system.
Receive and oversee investigations of all incidents/accidents/events/grievances that could lead to financial loss, including professional liability and general liability
Administrative Support Assistant
US Department of the Interior, National Park Service - Philadelphia, PA
March 2013 to July 2015
Pay Grade: GS-0301-06 40 hrs.
Duties:
Planned, developed, monitored, and executed actions for the administrative functions, which includes management of the schedule, and day-to-day plans for management.
Research and Perform work involving collection, compilation, and/or tracking of data and statistical information in support mission. Provided regional managers and employees with information about FEMA's personnel policies, procedures, and guidelines. Interpreting, and advising on federal and agency personnel policies, regulations, and procedures
Maintain a viable safety program.
Managed a senior executive's calendar
Confidential administrative and project related duties
Review and approval all correspondence and prepared in accordance with departmental standards and policies.
Managed public affairs functions for the creation of communications materials to promote program events and activities
Manages flow of correspondence, forms, and other documents through the Division, and drafts written materials on behalf of the supervisor.
Develops and monitors internal management systems and procedures ensuring efficient and proper use of government resources.
Conduct annual safety inspections and evaluate and analyze safety program and implement improvements/changes; serve as the safety liaison
Assist in budget execution, identifies trends, and makes adjustments
Provide guidance and training to unit supply and contractor personnel on requisitioning procedures. Supply Planning.
Analyze, evaluate, and investigate staff concepts, objectives, policies, management, and organizational techniques.
Experience working in teams that required analyzing and solving complex problems collectively, inspiring others, building cohesiveness among diverse members, and reaching solutions to controversial issues
Collects and organizes data for various reports and organizes and presents to upper management to meet deadlines.
Serve as a point of contact for HR, budget, and IT issues
Manages flow of correspondence, forms, and other documents through the Division, and drafts written materials on behalf of the supervisor.
Serve as a buffer and act as liaison between Management, 3rd party and Staff
Providing direction for finding, selecting, and modifying source materials for courses of instruction that are meaningful and acceptable to audiences
Present status updates to senior level leadership on progress, or other business information
Identify more efficient and effective methods for accomplishing various program objectives.
Preparing reports as directed; conducting special studies and serving on ad hoc teams as assigned.
Providing oversight, training, advice and guidance to administrative personnel and their assigned programs
Handled quality assurance reviews to ensure adequacy and sufficiency of services and programs
Identifying areas of non-compliance
Trained and apply knowledge of Emergency Crisis Action Planning procedures and problem solving.
Conducts administrative review of agreement statements of work and budgets and approves all actions prior to submission to the Area Office.
Researching and analyzing specific problems, issues, and requirements related to assigned programs
Provides advice and guidance to all levels of management on issues related to general services and procurement
Experience maintaining Internal Control requirements to ensure the security and integrity of operations and services
Experience studying, analyzing and making recommendations for new program policies and processes; and
Experience in project management processes, tools and techniques.
Constructs and presents case strategies and supportive analyses and interprets and enforces compliance with applicable laws and regulations.
Resolved discrepancies in an accounting system
Reconciled general ledger balances
Analyzed the effectiveness of invoice accounting systems
Reconciled differences between financial statements
Use negotiation, conflict resolution, or leadership skills to obtain results that support organizational or mission requirements
Executive Assistant Back-up, executive travel, event scheduling, conference scheduling, and executive signature
Greet and facilitate visitors passes and clearances.
Exercises a high degree of tact, discretion, and diplomacy in dealing with confidential issues.
Develop and integrate logistics processes to improve the effectiveness of logistics activities
Conduct studies, inquiries, and surveys to determine compliance with program requirements
Set and adjust short-term priorities and set target dates for work completion and itinerary scheduling.
Plan and coordinate logistics activities, develop acquisition logistics documentation, and evaluate the logistical requirements to develop, field, and transition a specified program
Schedule and present information briefings and in-progress and post-activity review briefings to upeer management
Providing guidance to managers on preparing personnel actions that in compliance with legal requirements.
Cultivate position description for filing positions.
Consistently provides timely and accurate information, status updates, tracking and trending.
GOV Trip Travel Arranger: Assist and submit Authorizations, Vouchers with supporting documentation for final submission. Knowledgeable of travel policy and procedures. Handle edits, intermittent travel and financial reconciliation
Manage travel/lodging procurement, verification and payment of bills.
Establishes systems for the smooth flow of services and financial management and processing of accounts, billing, and payments
Coordinates operations and services with finance for proper and timely approvals
Training: Develop training courses, workshops, seminars, or presentations to support a training program in classrooms. Assist supervisors in collecting, interpreting, and analyzing training and resource data for employee development
Time-Keeper: Track leave, amend, and submit over 100 employees T&As into webTA for submission. Prepares and consolidates time and attendance data and enters data into the payroll database.
Managed electronic recordkeeping requirements, records management applications, as well as the technology challenges of accessing and maintaining records over time.
Records Management Officer for POD: Oversee all POD records for archiving, disposal, and available space for old/new records. Responsibility for file management and creating and/or formatting required office records and reports. Developed records file plans for administrative and program offices
Administrative Support Assistant
US Department of Agriculture, AMS FV Processing Division - North Brunswick, NJ
February 2011 to March 2013
Pay Grade: GS-0301-05 40 hrs.
Duties:
Planned, developed, monitored, and executed actions for the administrative functions, which includes management of the schedule, and day-to-day plans for management.
Maintain a key and lock program to maintain the integrity of the Physical Security program.
Oversees the recruitment and selection of new personnel. In process/Out process employees
Oversees the recruitment and selection of new personnel. Consult with hiring manager, Develop position description, Develop vacancy duties, Establish minimum criteria for selection, Document job tasks, Develop specialized experience statement or description of necessary experience required, Develop a rating plan, Advertise a job, Review applicants, Prepare a list of eligible candidates, Negotiate a starting salary, Prepare on-boarding documentation.
Provides counseling/assistance to employees on a wide range of subjects, including time & attendance, education, equal opportunity, health benefits, career development, onward assignments, and employee relations.
Responsible for providing advice to other training instructors as regards to assigned programs; providing technical review of the work and provides problem solving assistance as required.
Develops and monitors internal management systems and procedures ensuring efficient and proper use of government resources.
Collaborates with Mission officials on staffing and workforce planning issues, and recommends actions to ensure maximum effective use of personnel
Providing direction for finding, selecting, and modifying source materials for courses of instruction that are meaningful and acceptable to audiences
Keeps employees informed of human resources rules, policies, regulations, and procedures.
Manage office operation and takes actions needed to make sure excellent clerical and technical support is provided. Acquires equipment, supplies, and other services.
Conduct Desk Audits
Advertise vacancies to appropriate recruitment sources.
Collects and organizes data for various reports and organizes and presents to upper management to meet deadline.
Monitor the effectiveness of safeguards and security programs to meet program goals and objective.
Provides advice and guidance to all levels of management within the Bureaus on issues related to general services and procurement
Responsible for developing, implementing, and maintaining inventory control procedures to ensure compliance with federal laws and to plan, coordinate, and execute effective inventory management procedures
Experience maintaining Internal Control requirements to ensure the security and integrity of operations and services
Experience studying, analyzing and making recommendations for new program policies and processes; and
Experience in project management processes, tools and techniques.
Maintain a viable safety program.
Conduct annual safety inspections and evaluate and analyze safety program and implement improvements/changes; serve as the safety liaison
Conducted audits
Summarized deficiencies
Planning and developing product support strategies and packages for materiel acquisition programs using the integrated product support
Handled quality assurance reviews to ensure adequacy and sufficiency of services and programs
Identifying areas of non-compliance
Provides management advisory services and formulates and implements administrative management policies, procedures, operations, goals, and objectives.
Provides technical and administrative supervision.
Develop multimedia training materials for the agency
EEO research complaints and compliance
Plan and coordinate logistics activities, develop acquisition logistics documentation, and evaluate the logistical requirements to develop, field, and transition a specified program
Develop and integrate logistics processes to improve the effectiveness of logistics activities
Interpreted, and advising on federal and agency personnel policies, regulations, and procedures.
Providing guidance to managers on preparing personnel actions that in compliance with legal requirements.
Participate with employees in development of performance plans
Counsel employees on work and/or administrative matters to improve productivity
Develops and maintains technology tools to enhance tracking of employee injuries, lost time injuries, aircraft damages, and OSHA compliance
Interviews, fact finding conferences, telephone or video conference interviews
Consistently provides timely and accurate information, status updates, tracking and trending
GOV Trip Travel Arranger: Assist and submit Authorizations, Vouchers with supporting documentation for final submission. Knowledgeable of travel policy and procedures. Handle edits and intermittent travel and financial reconciliation.
Time-Keeper: Track leave, amend, and submit over 100 employees T&As into Cru-Support, then to Castle for submission. Prepares and consolidates time and attendance data and enters data into the payroll database.
Record Retention: Manage records and filing systems for whole office and provide space for new fiscal year and record retention. Handled life cycle management concepts and cost-benefit analysis methods accordance to policy and procedure.
Loan Representative
Citi Bank – Columbia, SC
03 2007 to Oct 2008 (GS11 Equivalent)
Duties:
Finance and Core 1: Reviewed financial elements of grants and loans for financial institutions for accuracy and completions. I have provided analysis and guidance to management on issues related to procurement. I procurement requests. I have created justifications for purchases. I have prepared invoices for all purchases. I have prepared receiving reports. I have resolved conflicts within reports. I have reconciled invoices to purchase approvals. I have ensured procurement requirements are followed. I have ensured sufficient funds are available for all purchases.
I have conducted market research to acquire goods or services
Mortgage Origination Officer/Office Manager
Carolina Capitol Group - Columbia, SC
September 2006 to October 2008 (GS-12 Equivalent)
Duties:
Manage and/or personally perform all administrative work associated with the day-to-day management of the office
Consult with CEO on hiring, Develop position description, Develop vacancy duties, Establish minimum criteria for selection, Document job tasks, Develop specialized experience statement or description of necessary experience required, Develop a rating plan, Advertise a job, Review applicants, Prepare a list of eligible candidates
Contact this candidate