ANIAH E. WATKINS

443-***-**** · Millersville, MD 21108. · www.linkedin.com/in/aniah-watkins · adntc0@r.postjobfree.com

Reliable, Energetic and resourceful customer service professional with over five years of customer service experience resolving customer complaints and promoting conflict resolution. Ability to cultivate customer relationships in diverse environments. Expertise in communication, organization, and relationship building.

EXPERIENCE

FEBUARY 2020 – PRESENT

BOWIE, MD

OFFICE WORKER, State of maryland

Assist faculty and staff through the process of grants and contracts.

Identify funding opportunities for research for Bowie State university.

Assist to Administer and sponsor workshops and training sessions.

Effectively manage grants and contract receipts.

Promptly managed social media sites for company.

Effectively did remote work due to covid-19.

JULY 2019 – MARCH 2019

SEVERNA PARK, MD

CUSTOMER SERVICE REPRESENTATIVE, SHEEHY (not able to comply with spring school schedule)

Properly responded and resolved customer questions and concerns via phone.

Efficiently Answered approximately 100 calls or more a day.

Scheduled Appointments for customers in regards to concerns.

One of the top representatives with the highest numbers.

EDUCATION

AUGUST 2018

COMMUNICATIONS, Bowie state university

3.0 GPA, Outstanding coursework scholarship

SKILLS

Communication skills

Interpersonal skills

Organization skills

Technical skills

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