With over ** years of experience in hospitality and service worldwide, I am able to use my experience and logical thinking to confidently undertake my work and new tasks. I am adaptable, enthusiastic and professional with a strong work ethic. I will lead a team with structured planning, whilst also confidently work individually and manage my own time effectively and with efficiency. Using comprehensive organisation skills and communication I am capable of managing multiple responsibilities with composure, diligence and optimism.

Alice Fletcher

Contact

adnt9s@r.postjobfree.com

+44-783*-******

British UK Passport

DOB: 28/02/1992

Profile

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The Club House; West Bexington, Dorset. August 2021 – June 2021

As a team leader, I ensured the floor team and I delivered an impeccable service to each and every customer, as well as ensuring seamless communication between the kitchen and the bar. I additionally used my organisation skills and time management to address any concerns or queries customers had and ensure to rectify these in the most effective way possible. Alongside service I was taking phone, email and online bookings, and special event and wedding enquiries.

Superyacht Stewardess; (Various Yachts) Worldwide. June 2018 – April 2020

I was responsible for the upkeep of the yachts’ extremely expensive interiors as well as providing hospitality and service to the highest of standards, keeping in line with owners and guests’ expectations. On 50-70 metre motor and sailing yachts, I travelled around the world including Europe, Antarctica, the Americas and Australia. Commitment to excellent guest and crew relations, a strong work ethic, adaptability and quick thinking was always applied to ensure every task was executed seamlessly; particularly important when facing unforeseen obstacles including extreme sea and weather conditions. In addition to daily responsibilities, I assisted senior crew with administration duties involving spreadsheets, creative Adobe documents and other admin tasks, both on Mac and Windows software.

Consensio Chalets; Val D’Isere. November 2017 – May 2018

As Senior Host of the flagship chalet, and a mid-season promotion to a Chalet Manager, I ensured the chalet team presented the chalet to the highest standard, whilst delivering a seamless service with discretion and professionalism. Paying close attention to the guests’ preferences, using attention to detail and adding special touches provided a tailor-made experience. With strong communication, leading by example and consistently monitoring standards I was able to direct the team, aiming to stay one step ahead and gain top feedback scores each week. Important managerial duties also included creating and retaining client and supplier relations, rotas, staff management, weekly accounting, budgeting, provisioning and health and safety.

TTSS Ltd; Gloucestershire / Hampton. October 2014 - July 2017

As a tour operator, I designed, organised and delivered tailor-made sports tours and festivals for schools, sports clubs and universities worldwide. With frequent communication, negotiation skills and organisation I built and maintained important relations and contracts with global partners and suppliers. I also led clients to International events including test matches and Formula 1. To ensure each customers’ experience was perfect and to retain their business, excellent communication and attention to detail with proactive decision making and enthusiasm was essential.

Work Experience

Qualifications

BA (Hons) Events Management: Event design, development and delivery including marketing,

e-commerce, finance, IT, economics, strategy and leadership.

3 A-levels: Including business studies; covering research methods, management, accounting and consumer behaviour.

9 GCSEs - A* to C: Including English language and literature, science, maths and geography.

Events Management:

Creating, planning and executing multiple events of various types and sizes. Requiring prioritising, problem solving, time management and quick decision making.

Hospitality:

Delivering a seamless service with professionalism. Remaining calm and effective in numerous high-stress and demanding environments.

Travel & Operations:

Planning and executing travel itineraries; requiring sound communication, client and supplier relations and strong organisational skills.

Key Skills

National Star College; Cheltenham. June – September 2014

In the events team, I worked on creating, planning and delivering unique events aiming to collect maximise funds for the charity and build strong brand awareness. To build and maintain strong relations with corporates, public influencers and high net-worth individuals required sound communication and negotiation skills. I used creativity, teamwork and attention to detail in organising and executing every event and ensured exceptional customer service was delivered throughout.

WeeBurn Country Club; Connecticut USA. May 2013 - September 2013

Impeccable service, professionalism and diligence was important at all times within the club, particularly when adapting to the wide range of restaurant settings and events at the clubs’ main golf club and beach club. Events included beach-front banquets, golf and tennis competitions and seasonal themed parties such as 4th July. Strong teamwork, communication and adaptability was required to set up and deliver all events successfully.

BallenIsles Golf Country Club; Florida USA. October 2012 - May 2013

With an initial two weeks training course to ‘Troon’ standards and continual development throughout, I served members and guests adapting to frequently changing seasonal menus and wine variations accordingly. This placement provided valuable experience into high-end service and the American hospitality industry. Both restaurant service and various special events roles practiced my adaptability, communication and service skills.

Subtone Night Club; Cheltenham & Hussh Hush; Bournemouth. April, 2011-2012

Bar tending, managing cash payments and stock rotation required me to be efficient, trustworthy and organised. Interacting with customers developed my problem-solving, organisation and teamwork skills.

Letherby & Christopher Hospitality Catering; Cheltenham. June / July 2009

Working within the corporate hospitality tents involved serving high-profile guests and stakeholders requiring professionalism, excellent service and quick problem solving. Sound teamwork and organisation was key to providing a quality experience each cricket match day, as well as being adaptable upon the stopping of play.

References

Consensio Chalets; Sarah Eaton, HR Manager

adnt9s@r.postjobfree.com South Kensington, UK

Yacht Vertigo; Nell Hearle, Chief Stewardess

adnt9s@r.postjobfree.com

Interests and Sports

Skiing and Snowboarding

Surfing and Paddle Boarding

Rugby player for HFRFC London

Bournemouth University Rowing Team

Achievements

Full ECDL qualification, competent skills with Microsoft Office and Mac software

All-rounder scholarship for sixth-form recognising

sports, army cadets, volunteering and studies

Food Safety Level 2

Volunteering

Planning fundraising dinners and balls for community services and charities involved design and managing resources, ticketing, promotions, staffing, budgeting and controlling the event health and safety.

London 2012 Olympics, I worked to encourage the public to get active and into the ‘Olympic spirit’. As a supervisor I was responsible for a sub-team requiring leadership, building team morale, time management and organisation. Alongside the team and sporting professionals I ensured the safe set up of the equipment and site. Managing the team improved my communication, problem solving and interaction with the public.

Volunteering and Achievements

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Further Experience

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