Control Specialist Client Relations

TIFFANY DUSKIN

513-***-**** Fort Mitchell, KY *******.******@*****.***

High-Level Performer Customer Service Excellence Continuous Process Improvement Organized and detail-oriented Quality Control Specialist able to utilize mathematics and auditing skills to control warehouse inventory. Possesses proficient computer skills and the knowledge of how to implement appropriate systems. Looking to shift careers into a more professional setting. Currently in school for an Associates of Arts degree with a concentration in Business Management. CORE COMPETENCIES

Computer Research • Order Management • Inventory/Forecasting • Process Improvements • Materials Management • Relationship Building

PERSONAL SKILLS

Marketing • Communication skills • Relationship building • Multitasking skills • Time management • Patience • Listening skills

• Teamwork • Reliability • Target-driven

PROFESSIONAL EXPERIENCE

COCA-COLA BOTTLING CO. CONSOLIDATED – Cincinnati, OH 2017 – 2019 Quality Control Specialist

Preformed throw inspection of trucks inventory, matching it up with driver’s hand-help devices. Then record all order discrepancies into SAP.

● Successful at increasing efficiency and accuracy of information logged into logistical systems by keeping good communication with pallet builders.

● Uphold and maintain safety and cleanliness of warehouse

● Verify computer-generated order tickets are organized MACY’S CALL CENTER – Mason, OH 2016 – 2017

Credit Customer Service

● Managed critical supply chain by maintaining merchandise inventory on the sales floor and in the stock room.

● Handled inbound calls answered and resolved issues regarding billing such as payments, returns, and sales.

● Complete various Credit Customer Service functions based on business needs.

● Maintain a high-volume workload within a fast paced environment.

● Assisted a minimum of 300 clients in any given week and consistently met performance benchmarks in all areas.

● Helped the company attain the highest client service ratings, and earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

● Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.

● Provided account balance information to clients.

● Organized and restock workstation with supplies. TARGET – Cincinnati, OH 2013 – 2016

Sales Floor/ Soft-lines Trainer/Cashier

● Educated new employees on store and apparel policies.

● Maintained the fitting rooms, shoes, women’s/kid’s/men’s clothing, and accessories.

● Deliver accurate product placement, pricing and labels.

● Customer Services and Check lanes.

● Help where I could around the store minimal restrictions.

● Maintained item arrangement on the shelves.

● Moved merchandise using proper equipment and techniques.

● Responded quickly to resolve guest concerns.

● Compare signatures, photos and ID to verify customer’s identity. EDUCATION

High School

Withrow University High School 2013

Associates of Arts with a concentration in Business Management (In Progress) Duskin PAGE 2

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