SAHAR JELLOULI

adnt8l@r.postjobfree.com Dubai UAE

I am currently a results-oriented Manager offering focused leadership and operations knowledge to drive profitability. Exceptional communication and staff oversight skills. with consistent career of operations improvement, team building and revenue increases. And had been a reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality. In addition to my previous Sales Representative skills in convincing, persuading and closing sales deals. Professional

Summary

Skills Food preparation, presentation and

safety

Performance improvement

Marketing and advertising

Order delivery practices

Cost-controls

Recruitment

Point of Sale (POS) system operation

Passion for customer satisfaction

Staff Scheduling

Brand Promotion

Airline Operations

Safety and compliance

Infant AED and CPR

First Aid trained

Sales expertise

Strong verbal and written

communication

Emergency Response

Guest services

Computer skills and Office 365

Reports and analysis

Inventory

Operations management

08/2020 - Current

Restaurant Floor Manager

Sugar Factory Restaurant, Dubai, UAE

Work History

• Maintains staff by recruiting, selecting, orienting, and training employees

• Agreeing and managing budgets

Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines

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• Promoting and marketing the business

• Overseeing stock levels

• Ordering supplies

+971*********

03/2020 - 08/2020

Brand Ambassador

DRESSPOWER, BRUSSELS, BELGIUM

04/2019 - 06/2020

Flight Attendant

ETIHAD AIRWAYS, Abu Dhabi, UAE

• Producing staff rotas

• Greeting and advising customers, and handling their enquiries and complaints

• Preparing and presenting staffing/sales reports

• Keeping statistical and financial records

• Assessing and improving profitability

Setting targets and motivating the staff to achieve them through different methods

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• Handling administration and paperwork

Liaising with customers, employees, suppliers, licensing authorities and sales representatives

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Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

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Communicated product value, quality and style to educate and entice potential customers.

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• Met sales expectations

• Content creation, modelling

Supported branding, digital marketing messaging and advertising by engaging with followers on various social media platforms.

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Managed making my safety awareness stronger, and providing an excellent costumer service.

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• Raised and enriched my cultural awareness.

Received many recognition letters from my leaders on board and guests for exceeding the expectations.

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• Developed sense of responsibility,professionalism and empathy.

• Had been assisting my supervisors on board by promoting the duty free items. Managed to enroll at least twenty guests per flight in ''Etihad guest program Ensuring passengers safety and provide them a good service.

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Operated all mechanical and safety equipment with industry regulations and standards.

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• Managed to to deal with abnormal and emergency situations as per standards. Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.

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• Demonstrated proper use of safety equipment, including seatbelts to inform and 04/2019 - 06/2020

Call Center Representative

NETWORK ONLINE, RABAT, MOROCCO

03/2018 - 04/2019

Flight Attendant

QATAR AIRWAYS, DOHA, QATAR

educate passengers prior to takeoff.

Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.

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Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

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Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.

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• Became more professional in dealing with medical emergencies Promoted available products and services to customers during service, account management and order calls.

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Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

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Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

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Described and explained details about product options to inform customers and guide purchasing decisions.

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Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

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Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.

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Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.

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Maintained accurate and current customer account data with manual forms processing and digital information updates.

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Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.

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Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.

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Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.

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Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.

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Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.

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01/2017 - 01/2018

Voluntary Tutor

CONNECTED YOUTH, KENITRA, MOROCCO

01/2015 - 01/2016

Salesperson

AVON, KENITRA, MOROCCO

Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

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Served customers in a friendly, efficient manner following outlined steps of service.

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MEMBER AND RESPONSIBLE OF ENGLISH EXCHANGE A member helping in all the activities: cultural cafe, connected love, formation, English Exchange.

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Responsible of English exchange program which helped the participants develop their communicative skills in English.

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Identified learning needs and implemented fun and engaging learning activities to help students advance.

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Drilled students on subject matter and used flashcards and writing techniques to improve recall.

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Managed customer from initial contact to closing with attention to detail to build loyalty.

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Worked to build relationships with customers and built potential for additional sales.

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Informed customers of current store promotions to encourage additional sales purchases.

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Provided product benefits and advantages and discussed pricing with interested parties.

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Engaged customers in social conversations to create pleasant and easy shopping experience.

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Approached browsing customers to initiate conversations to determine buying preferences.

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Improved customer service and telecommunication skills to build lasting relationships.

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07/2017 Associate of Science, Applied Linguistics, IBN TOFAIL UNIVERSITY, KENITRA

Education

Arabic: Native language

English: C2

Proficient

French: B2

Upper intermediate

Languages

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