Idimu Road, Ejigbo, Lagos,
Skype ID: Dickson Angus
ANGUS DICKSON EGUCHUKWU
State of Origin: Imo State
Local Government: Isiala Mbano
Date of Birth: 20th September, 1980
Hobbies: Reading, Travelling, Meeting People, Marketing Research
Blood group: O+
Languages: English, Yoruba, Igbo, Little Hausa.
A professional sales man with exceptional human relations and leadership skills and possesses Years of experience in sales, marketing and brand management who has the ability to turn a nonproductive sales team into a target driven, goal oriented and productive sales team.
Universty of Education Winneba, Kumasi, Ghana (MBA-Marketing management) 2014
Lagos State University, Ojo, Lagos. (B.Sc Political Science) 2005
Ikotun High School, Ikotun, Lagos (WASCE) 1999
Adebola Baptist Primary School, Surulere, Lagos (First School leaving cert) 1994
Certificates and Trainings with Date:
NIMN (In view)
Regional Manager Sales and Operations (South West) UPS Nigeria (2019 till date)
Senior Sales Manager, United Parcel Service, UPS Nigeria (2017 to 2018)
As retail sales manager, I managed a team of over 200 staff nationwide.
Retail Manager, United Parcel Service, UPS Nigeria (2012 to 2016)
Account Executive, United Parcel Service, UPS Nigeria (2007 to 2011)
Internal C.L.O Jigawa Town, Babura L.G.A, Jigawa State (NYSC) (2006-2007)
P.R.O, National Association of Political Science Students Association, Lagos State University Chapter (2002-2003).
Senior Prefect, Ikotun High School (1998-1999).
President, Ikotun High School, Press Club (1997-1999).
I reduced UPS South Operations cost by 60%
I was a part of the four-man team who won the Delta Afrik oil and gas contract worth N1.4billion for UPS in 2018.
I grew retail revenue by 162% over 4 Years 2014, 2015, 2016 and 2017.
I grew UPS Country retail revenue by 49% in 2016.
I grew UPS retail outlets from 130 to 258 in 4Years.
I developed UPS University business model, still in use till date.
I designed UPS Mobile application for cash and walk-in customers.
Jan. 2020 – Till date- TAA Transport and Logistics Nigeria Limited,
737, Asuquo J. Okon Way, Ca dastral Zone, Jabi, FCT Abuja.
Designation: General Manager (Sales and Operations)
Plan, coordinate and manage all business operations to achieve corporate goals.
Develop and implement business plan for profitability.
Assist in budget preparation and expense management activities.
Evaluate the effectiveness of marketing program and recommend improvements.
Develop strategies to improve overall quality and productivity.
Generate business, cost and employee reports to management.
Schedule regular team meetings to discuss about business updates, issues and recommendations.
Respond to employee concerns in timely manner.
Provide direction and guidance to employees in their assigned job duties.
Determine staffing requirements and ensure that office positions are filled promptly.
Assist in employee recruitment, training, performance evaluation, promotion and termination activities.
Manage orientations and exit interviews for employees.
Ensure that employees follow company policies and procedures.
Manage administrative, logistical, human resources, and accounting services to support company operations.
Address customer inquiries promptly and professionally and ensure customer satisfaction.
Identify business opportunities with new and existing customers.
Jan. 2019- Dec. 2019 United Parcel Service (UPS, Nigeria)
Plot 16,Oworonshoki Express Way, Gbagada, Lagos.
Designation: Regional Manager Sales and Operations (South West)
Manages compliance and liability reports to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations
Conducts error root cause analyses to identify corrective action plans
Reviews daily workload and productivity reports to hold Supervisors accountable to achieve productivity goals
Maintains clients' profiles and standard operating procedures to ensure the brokerage team has client requirements documented
Manage resources and people processes (e.g., Quality Performance Review [QPR], Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures
Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement
Make salary recommendations to reward employee performance in the region.
Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development within region.
Leads sales calls with account executives to support new business growth within region.
Work with the Solutions group and other members of the management team to develop pricing and create proposals for prospective customers
Jan 2017- Dec 2018. United Parcel Service (UPS, Nigeria)
Plot 16,Oworonshoki Express Way, Gbagada, Lagos.
Designation: Senior Sales Manager
1.Market Planning Process
Provide ongoing market intelligence (e.g. SWOT- analyses) to level 2 to enable him/her to set up a realistic Sales Plan and achieve sales plan
Identify target customers of his/her segment from different sources
Identify key decision makers and build long-term relationship
Understand customers’ needs
Provide customers with information on FOB service & capabilities by giving standard presentations to key decision makers
Analyze and understand specific customer needs and decide the feasibility and escalate if necessary to level. 2
Create customer needs
Develop, propose and present FOB proposals to customers
Negotiate with customers
Revenue management within guidelines
Start pricing process, if outside of guidelines by gathering information, provide level 2 with info and go into re-negotiation
Manage the different phases of the sales process in order to get an agreement that meets the goals of both parties
Retention, Problem Solving and Service to Customers
Identify customer problems
Develop multiple alternative solutions which address both tactical and strategic issues
Marshaling other FOB resources for information and assistance
Resolving problems / issues to the satisfaction of customers
Escalating problems and follow up on those
Maintaining long-term relationship to key decision makers
Respond to customer issues in a timely manner
Monitor revenue and volume results to predict problems
Inform proactive of service and problem issues and follow up
Monitor service level to avoid customer complaints.
4.Training and District Strategy for customer and staff
Train the customer in proper use of services, documentation for export, restrictions and packaging
Standard 3PL provider training; pick and pack, warehousing, and distribution.
FTL Client sourcing and Management
LTL Client sourcing and management
Next Flight Out/Best Flight Out
International Expedited Service
Service Developer Training
Customer Adapter training
Customer Developer training
Daily supervision of Sales Managers, Action Executive, CSE’s and Agents and Sales channels within area of coverage.
Develop and draft proposals for the organization Clients
Formulate and implement business development plan for the company.
To innovatively search for new clients through internet.
To develop a sustainable promotional opportunities and ideas at regular interval.
To ensure the maintenance and sustainability of existing and new clients.
Attending conferences on behalf of the company both in Nigeria and outside Nigeria.
Ensuring that clients compliant are well attended to by;
I.Finding the source of the complaint or nature and present it to the management for quick resolution.
II.Discuss the client’s issues at the management review meetings and find solution on how to resolve them.
Prepare and present weekly reports on the activities of the department.
Prepare quotations where necessary with the management approval.
Traveling on behalf of the company within and outside the country to go and see clients for business discussion.
Jan. 2012- Dec. 2016 United Parcel Service (UPS, Nigeria)
Plot 16, Oworonshoki Express Way, Gbagada, Lagos.
Designation: Retail Sales Manager
Develop new client relationship and new business opportunities
Develop awareness and interest in innovation bound amongst potential client.
Negotiating and closing new business also supply of diesel to customers
Serving as a liaison between the company’s consultants and potential clients.
Constantly develop and explore new business ventures and prospects.
Ensuring progressive growth in both sales turnover and profitability of company
Provide market intelligence and recommend action plants to counter competitors.
Adhering to guidelines and good business ethnics in the best interest of the company
Providing a weekly report and schedule for planned activities
Maintain a current and accurate knowledge of competitor products, be able to highlights benefits.
Manage all retail outlets and retail sales staff
Signup new franchisees
Jan. 2007 Nov- Dec. 2011 United Parcel Service (UPS, Nigeria)
Plot 16, Oworonshoki Express Way, Gbagada, Lagos.
Designation: Account Executive
Initiate sales and sales promotion activities in assigned territories
Write daily report on sales activities and business schedules
Evaluate market performance on company’s product conduct market intelligence and survey of competing brands and competition activities
Maintain existing and new clients
Meet on surpass all company set monetary target and goals
Design attractive clinical presentation for promotion of products
Sept. 2006 – Aug 2007. G.D.S.S Jigawa, Babura LGA, Jigawa State.
Department: Social Sciences
Tutor the students
Monitor activities of students
Teach students the following subjects: English Language, Government and Commerce to their understanding.
Strong Team worker
Nigeria Institute of Management (Chartered) NIM (2007).
National Institute of Marketing Nigeria (Chartered) NIMN (2011)
Marketing Strategy as an Instrument of Industrial growth; a case study of Zenith International Plc. (2014)
Health Insurance Scheme Operation in Nigeria. (2008)
Economic Development in 21st Century: Africa a critical examination of NEPAD (2005).
IBB in 2007 elections: Nigerians’ view point (2003)
Mr. Pius Orji
Union Bank of Nigeria P.L.C
21st floor, Union Bank of Nigeria Head Quarters,
Marina Street, Lagos.
Dr. Adesola Giwa
Brain Builders Group of Schools
148, Idimu Road, Egbeda, Lagos.
Mr. Jonah Aniemeka
Fidelity Bank P.L.C