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Recruitment Manager Marketing Program

Lagos, Nigeria
July 21, 2021

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*, **** ******* ******,

Idimu Road, Ejigbo, Lagos,

Tel: 080********, 081********

WhatsApp: 080********

Skype ID: Dickson Angus


Nationality: Nigerian

State of Origin: Imo State

Local Government: Isiala Mbano

Date of Birth: 20th September, 1980

Sex: Male

Status: Married

Hobbies: Reading, Travelling, Meeting People, Marketing Research

Blood group: O+

Genotype: AA

Languages: English, Yoruba, Igbo, Little Hausa.


A professional sales man with exceptional human relations and leadership skills and possesses Years of experience in sales, marketing and brand management who has the ability to turn a nonproductive sales team into a target driven, goal oriented and productive sales team.

Academic record:

Universty of Education Winneba, Kumasi, Ghana (MBA-Marketing management) 2014

Lagos State University, Ojo, Lagos. (B.Sc Political Science) 2005

Ikotun High School, Ikotun, Lagos (WASCE) 1999

Adebola Baptist Primary School, Surulere, Lagos (First School leaving cert) 1994


Certificates and Trainings with Date:

QFL 2017

SSNC 2016

SAC 2015

NIMN (In view)

Responsibilities Held:

Regional Manager Sales and Operations (South West) UPS Nigeria (2019 till date)

Senior Sales Manager, United Parcel Service, UPS Nigeria (2017 to 2018)

As retail sales manager, I managed a team of over 200 staff nationwide.

Retail Manager, United Parcel Service, UPS Nigeria (2012 to 2016)

Account Executive, United Parcel Service, UPS Nigeria (2007 to 2011)

Internal C.L.O Jigawa Town, Babura L.G.A, Jigawa State (NYSC) (2006-2007)

P.R.O, National Association of Political Science Students Association, Lagos State University Chapter (2002-2003).

Senior Prefect, Ikotun High School (1998-1999).

President, Ikotun High School, Press Club (1997-1999).


I reduced UPS South Operations cost by 60%

I was a part of the four-man team who won the Delta Afrik oil and gas contract worth N1.4billion for UPS in 2018.

I grew retail revenue by 162% over 4 Years 2014, 2015, 2016 and 2017.

I grew UPS Country retail revenue by 49% in 2016.

I grew UPS retail outlets from 130 to 258 in 4Years.

I developed UPS University business model, still in use till date.

I designed UPS Mobile application for cash and walk-in customers.

Work Experience:

Jan. 2020 – Till date- TAA Transport and Logistics Nigeria Limited,

737, Asuquo J. Okon Way, Ca dastral Zone, Jabi, FCT Abuja.

Designation: General Manager (Sales and Operations)


Plan, coordinate and manage all business operations to achieve corporate goals.

Develop and implement business plan for profitability.

Assist in budget preparation and expense management activities.

Evaluate the effectiveness of marketing program and recommend improvements.

Develop strategies to improve overall quality and productivity.

Generate business, cost and employee reports to management.

Schedule regular team meetings to discuss about business updates, issues and recommendations.

Respond to employee concerns in timely manner.

Provide direction and guidance to employees in their assigned job duties.

Determine staffing requirements and ensure that office positions are filled promptly.

Assist in employee recruitment, training, performance evaluation, promotion and termination activities.

Manage orientations and exit interviews for employees.

Ensure that employees follow company policies and procedures.

Manage administrative, logistical, human resources, and accounting services to support company operations.

Address customer inquiries promptly and professionally and ensure customer satisfaction.

Identify business opportunities with new and existing customers.

Jan. 2019- Dec. 2019 United Parcel Service (UPS, Nigeria)

Plot 16,Oworonshoki Express Way, Gbagada, Lagos.

Designation: Regional Manager Sales and Operations (South West)


Manages compliance and liability reports to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations

Conducts error root cause analyses to identify corrective action plans

Reviews daily workload and productivity reports to hold Supervisors accountable to achieve productivity goals

Maintains clients' profiles and standard operating procedures to ensure the brokerage team has client requirements documented

Manage resources and people processes (e.g., Quality Performance Review [QPR], Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures

Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement

Make salary recommendations to reward employee performance in the region.

Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development within region.

Leads sales calls with account executives to support new business growth within region.

Work with the Solutions group and other members of the management team to develop pricing and create proposals for prospective customers

Jan 2017- Dec 2018. United Parcel Service (UPS, Nigeria)

Plot 16,Oworonshoki Express Way, Gbagada, Lagos.

Designation: Senior Sales Manager


1.Market Planning Process

Provide ongoing market intelligence (e.g. SWOT- analyses) to level 2 to enable him/her to set up a realistic Sales Plan and achieve sales plan


Identify target customers of his/her segment from different sources

Identify key decision makers and build long-term relationship

Understand customers’ needs

Provide customers with information on FOB service & capabilities by giving standard presentations to key decision makers


Analyze and understand specific customer needs and decide the feasibility and escalate if necessary to level. 2

Create customer needs

Develop, propose and present FOB proposals to customers

Negotiate with customers

Revenue management within guidelines

Start pricing process, if outside of guidelines by gathering information, provide level 2 with info and go into re-negotiation

Manage the different phases of the sales process in order to get an agreement that meets the goals of both parties

Retention, Problem Solving and Service to Customers

Identify customer problems

Develop multiple alternative solutions which address both tactical and strategic issues

Marshaling other FOB resources for information and assistance

Resolving problems / issues to the satisfaction of customers

Escalating problems and follow up on those

Maintaining long-term relationship to key decision makers

Respond to customer issues in a timely manner

Monitor revenue and volume results to predict problems

Inform proactive of service and problem issues and follow up

Monitor service level to avoid customer complaints.

4.Training and District Strategy for customer and staff

Train the customer in proper use of services, documentation for export, restrictions and packaging

Standard 3PL provider training; pick and pack, warehousing, and distribution.

FTL Client sourcing and Management

LTL Client sourcing and management

Hotshot services

Next Flight Out/Best Flight Out

International Expedited Service

Expedited Services

Service Developer Training

Customer Adapter training

Customer Developer training

5.People Management

Daily supervision of Sales Managers, Action Executive, CSE’s and Agents and Sales channels within area of coverage.

Develop and draft proposals for the organization Clients

Formulate and implement business development plan for the company.

To innovatively search for new clients through internet.

To develop a sustainable promotional opportunities and ideas at regular interval.

To ensure the maintenance and sustainability of existing and new clients.

Attending conferences on behalf of the company both in Nigeria and outside Nigeria.

Ensuring that clients compliant are well attended to by;

I.Finding the source of the complaint or nature and present it to the management for quick resolution.

II.Discuss the client’s issues at the management review meetings and find solution on how to resolve them.

Prepare and present weekly reports on the activities of the department.

Prepare quotations where necessary with the management approval.

Traveling on behalf of the company within and outside the country to go and see clients for business discussion.

Jan. 2012- Dec. 2016 United Parcel Service (UPS, Nigeria)

Plot 16, Oworonshoki Express Way, Gbagada, Lagos.

Designation: Retail Sales Manager


Develop new client relationship and new business opportunities

Develop awareness and interest in innovation bound amongst potential client.

Negotiating and closing new business also supply of diesel to customers

Serving as a liaison between the company’s consultants and potential clients.

Constantly develop and explore new business ventures and prospects.

Ensuring progressive growth in both sales turnover and profitability of company

Provide market intelligence and recommend action plants to counter competitors.

Adhering to guidelines and good business ethnics in the best interest of the company

Providing a weekly report and schedule for planned activities

Maintain a current and accurate knowledge of competitor products, be able to highlights benefits.

Manage all retail outlets and retail sales staff

Signup new franchisees

Jan. 2007 Nov- Dec. 2011 United Parcel Service (UPS, Nigeria)

Plot 16, Oworonshoki Express Way, Gbagada, Lagos.

Designation: Account Executive


Initiate sales and sales promotion activities in assigned territories

Write daily report on sales activities and business schedules

Evaluate market performance on company’s product conduct market intelligence and survey of competing brands and competition activities

Maintain existing and new clients

Meet on surpass all company set monetary target and goals

Design attractive clinical presentation for promotion of products

Sept. 2006 – Aug 2007. G.D.S.S Jigawa, Babura LGA, Jigawa State.

Department: Social Sciences


Tutor the students

Mentor students

Monitor activities of students

Teach students the following subjects: English Language, Government and Commerce to their understanding.

Personal Profile:

Negotiating skills

Communication skills

Interpersonal skills

Relationship skills

Presentation skills

Strong Team worker

Computer skills


Nigeria Institute of Management (Chartered) NIM (2007).

National Institute of Marketing Nigeria (Chartered) NIMN (2011)


Marketing Strategy as an Instrument of Industrial growth; a case study of Zenith International Plc. (2014)

Health Insurance Scheme Operation in Nigeria. (2008)

Economic Development in 21st Century: Africa a critical examination of NEPAD (2005).

IBB in 2007 elections: Nigerians’ view point (2003)


Mr. Pius Orji

Union Bank of Nigeria P.L.C

21st floor, Union Bank of Nigeria Head Quarters,

Marina Street, Lagos.


Dr. Adesola Giwa


Brain Builders Group of Schools

148, Idimu Road, Egbeda, Lagos.


Mr. Jonah Aniemeka

Fidelity Bank P.L.C

Akowonjo Branch.


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