å

Dana Barakat

**** ******* ****** ! Ottawa, ON K1H 6M8 ! tel. # 961******** !

adnsxx@r.postjobfree.com

Objective

To work in a dynamic and challenging environment in order to enhance the skills obtained through my previous work experiences.

Asset Qualifications

Trilingual

Report preparation

Effective

interpersonal

relationships

Superior judgment

Attention to detail

Great initiative

Dependability

Thoroughness

Exceptional multi-tasking

Client service oriented

Exceptional organizational

skills

Works efficiently under

pressure

Effective written and oral

communication skills

Impeccable research skills

Critical and analytical

thinker

Superior leadership

qualities in team

environment

Computer Skills

Microsoft Office word

Excel

Email

Powerpoint

Graphic and writing skills

Spreadsheets

Employment History

Millennium 1 solutions- Loblaw Companies Limited June 2020- March 2020 Social Media Representative

Respond to customer inquiries in a well- informed manner.

• In conjunction with on-screen customer information, identify customer’s needs through customer contact while simultaneously reading/updating customer information on the system.

• Remain current on program and corporate products and processes.

• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. This entails identifying and resolving complaints, influencing to achieve a mutually satisfactory solution and following escalation protocol, as appropriate.

• Fulfill customer expectations in a manner that complies with policies, practices and procedures.

• Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening).

• Participate in continuous improvements, with focus on service excellence. Millennium 1 solutions- Loblaw Company Limited October 2019– July 2020 Customer service representative

• In conjunction with on-screen customer information, identify customer’s needs through customer contact while simultaneously reading/updating customer information on the system.

• Remain current on program and corporate products and processes.

• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. This entails identifying and resolving complaints, influencing to achieve a mutually satisfactory solution and following escalation protocol, as appropriate.

• Fulfill customer expectations in a manner that complies with policies, practices and procedures.

• Accurately complete appropriate documentation, and wrap up calls by inputting data for call history, sending messages to appropriate third parties (e.g., business partners) when required, and initiating the necessary customer fulfillment.

• Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening).

• Participate in continuous improvements, with focus on service excellence. UNIVERSITY OF OTTAWA-Department of Nutrition JUNE 2010– AUGUST 2010 Administrative Assistant

• Review and prepare correspondence and other documents (using word documents).

Maintaining databases, spreadsheets and inventory information

• Oversee all reception/administrative office duties.

• Input data into the company database.

Maintaining office supplies inventory

Processing of application and forms

• Scan documents

• Ability to work under pressure, set priorities and respond to constant short deadlines.

• Filling

• Ability to analyze, evaluate and respond to or coordinate responses to action requests or requests for information.

• Archive of charts

• Manage flow of information (newsletters, correspondence, and reports) between the office and other departments within the university, as well as internal/external clients.

• Providing advice and guidance to managers and employees on processes, procedures and requirements, and coordinating the processing of requirements through internal or external service providers.

• Ability to communicate effectively, orally and in writing.

• Co-ordinate and process the mailings.

UNIVERSITY OF OTTAWA - Centre for Psychological Services JUNE 2009 – AUGUST 2009

Administrative Assistant

• Review and prepare correspondence and other documents (using word documents)

• Oversee all reception/administrative office duties (checking mail with Outlook)

• Inputted data into the company database (on excel).

• Scan documents

• Ability to work under pressure, set priorities and respond to constant short deadlines.

• Draft, format, proofread, edit memorandums, briefing notes.

• Ability to analyze, evaluate and respond to or coordinate responses to action requests or requests for information.

• Filling

• Manage flow of information (newsletters, correspondence, and reports) between the office and other departments within the university, as well as internal/external clients.

• Providing advice and guidance to managers and employees on processes, procedures and requirements, and coordinating the processing of requirements through internal or external service providers.

• Ability to communicate effectively, orally and in writing.

• Co-ordinate and process the mailings.

• Assisting the department with routine daily functions such as answering phones and directing callers to the appropriate source.

ZELLERS JANUARY 2008 – JUNE 2009

Pharmacy Technician

• Receiving and confirming prescription orders.

• Preparing and filling prescriptions.

• Interacting with customers and answering questions.

• Answering phones and directing callers to the appropriate source.

• Troubleshoot medication issues

• Liaise with medical offices to confirm prescription use

• Reviewing medication orders and prescriptions, organizing medications for dispensing; preparing labels; calculating quantities, and preparing intravenous solutions.

• Managing pharmaceutical stock to assess inventory level; placing orders; and removing outdated drugs.

• Assisting in facilitating communication between the patient and insurance companies, doctors, nurses, and labs.

• Reporting drugs’ adverse reaction.

HARVEY’S RESTAURANT JULY 2005 – JUNE 2008

• Greeting customers

• Taking payments

• Serving and assembling orders for customers

• Maintain cleanliness in food service areas

• Stocking of work area and customer area

• Communicating with customers for suggestions and complaints Education

Phd in Molecular and Cell Biology, Co-directed thesis 2013-present

(Strasbourg University, France and Saint-Joseph’s University, Lebanon) Description of thesis project:

My Phd project aims to gain a better understanding of the functioning of NF-kB type signaling cascades involved in the innate immune response in Drosophila. I studied in vivo and in vitro the role of candidate genes in these signaling cascades and characterized their functions. Studies have shown a great similarity between NF-kB cascades in Drosophila and mammals. The identification of potential mammalian orthologs will thus allow the study of the conservation of the immune function of these genes during evolution. The results obtained will facilitate the implementation of effective strategies to control their activation, particularly in the case of infectious and inflammatory diseases.

Director of thesis in Strasbourg: Mr. Jean-Marc Reichhart tel.: 003**********, e- mail: adnsxx@r.postjobfree.com

Successful completion of Master in Research 2011-2013 Structure-interaction des macromolécules et génomique fonctionnelle

(Saint-Joseph’s University, Lebanon)

Successful completion of B.S. Biochemistry, Cum Laude 2011

(University of Ottawa)

Successful completion of Secondary school diploma in 2007

(Ecole secondaire catholique Franco-Cite)

Research Experience

STRASBOURG UNIVERSITY- Strasbourg, France Septembre 2013- Decembre 2016

(Identification and characterization of genes involved in the innate immune system of Drosophila Melanogaster)

s2 cell culture

qPCR

immunofluorescence microscopy

RNA extraction

DNA extraction

Western blot

SAINT-JOSEPH’S UNIVERSITY – Beirut, Lebanon January 2011 – January 2012

(Mapping the insertion of a P-Element and verifying the expression of diptericin in a transgenic Drosophilla Melanogaster strain.)

PCR Technique

Electrophoresis Technique

DNA Extraction Technique

UNIVERSITY OF OTTAWA – Ottawa, Ontario January 2010 – April 2010

(Effects of Nitrogen starvation on E.Coli global gene expression (Undergraduate project)). 2D Electrophoresis Technique

Western Blot Technique

DNA Extraction Technique

UNIVERSITY OF OTTAWA – Ottawa, Ontario September 2009 – December 2009

(Characterization of mutant T7 RNA polymerase enzymatic activity (Undergraduate project)).

SDS-PAGE Technique

Western Blot Technique

Metal Ion Affinity Chromatography Technique

References

Mojib Haque

Owner of Harvey’s restaurant

216 Elgin Street & 2150 Carling Avenue

Tél.: 613-***-****

Laure EL CHAMY, PhD

Responsible for Master’s degree Génomique et Protéomique Fonctionnelles Department of life and earth sciences, Saint-Joseph’s university Sciences and technology campus, Mar Roukos, Mkalles, Lebanon Tél: +961-**-***-*** - ext: 3485

Contact this candidate