Elizabeth Bockus

** ******* **

East Hartford, Ct 06108

860-***-****

OBJECTIVE

Challenging position in the Banking Industry or Customer Service Field

Elizabeth Bockus

SUMMARY OF ACHIEVEMENTS:

Held senior teller position for eight years

Consistenly met goals set by bank

EXPERIENCE

Savings Institute Bank & Trust

Universal Banker 2011-Present

· Responsible for meeting all customers financial needs

· Market and cross-sell Bank Products and services to meet

or exceed individual Team`s sales goals

· Open and close branch office

· Vault and ATM balancing

· Open basic accounts as needed and make referrals to appropriate staff

· Establish and maintain strong customer relationship through proactive

follow up through outbound calling, telephone prospecting

· Assist others in balancing and locating transaction errors

· Account maintenance including wire transfers, ACH stop payments,address

changes

· CD conversions and dormant account scenarios

Safe Home Security

Accounting Representative 2005-2010

·Responsible for recording daily deposit information

·Processed all data entry for inbound calls

·Recorded daily postings of all checks and credit card transactions

·Handled all customer complaints in a timely fashion

·Followed up with customers to make sure they are satisfied with their service.

Hartford Federal Credit Union

Bank Teller 2004-2005

·Responsible for customer banking transactions

·Assisted customers with banking questions

·Responsible for daily balance of ATM machine at location

CKH Industries

Teller Marketing Representative 2003-2004

·Schedule appointments

·Processed all data entry

·Responsible for selling products

·Answered incoming calls

·Processed new customer information into data base for sales to follow up with

Savings Bank of Manchester

Senior Teller 1993-2002

·Responsible for all customer banking transactions

·Cross selling of banking products

·Processed new accounts

·Distributed IRA’s

·Processed loans

EDUCATION

East Hartford High School, East Hartford, CT, 06118

1984-1987

Principles of Banking, Manchester, Ct

1994 – Certificate

*REFERENCES AVAILABLE UPON REQUEST

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