Event Coordinator New Bern

LISHA ELAINE BENNETT

***** ******* **, ** *****

252-***-**** adnst1@r.postjobfree.com

PROFESSIONAL SUMMARY Motivated, attentive, and communicative professional with over 20 years of experience in customer service satisfaction, hospitality, business, networking, and marketing. Efficient leader with expertise in operations management, human resources, business administration, collaboration and configuration of managerial tasks. Skilled in interviewing, processing, training, and evaluating staff performance, all a while spearheading and executing onsite event-planning processes. Ability to complete multiple tasks simultaneously while working under pressure and meeting tight deadlines. Effectively works with staff to keep updated on brand specifications, product acknowledgement, quality control assurance, and inventory compliance and control.

HIGHLIGHTS

Strategic Planning, Supervision & Leadership, Event & Budget Planning, Brand ambassador, Attention to Detail, Conflict Management & Resolution,Team Building Events Innovative Problem-Solving and Negotiation, Sales,HR & Marketing Interpersonal Communication. PROFESSIONAL EXPERIENCE

2013 – Present The Courtyard by Marriott Riverfront, New Bern, NC Operations Manager, Event Coordinator

• Prepared budgets, maintained inventory, and performed P&L cost analyses to ensure efficient operations and quality control.

• Established brand and maintained compliance and consistency.

• Led hotels to top inspection results and assisted additional hotels in te training and passing of previously failed inspections.

• Oversee administrative/ HR tasks,Equipment maintenance/up-keep.

• Created a clean, welcoming, and positive atmosphere for dining guests. Food,liquor,beer,wine,starbucks, logo,and brand spec inventory/ordering, interacting and creating professional relationships with reps, guests, employees, and management.

• F&B Manager, hiring and training for all F.O.H, and B.O.H staff.

• Supported Hotel with rebranding upgrades,Grand re-openings,New Openings, and multiple hotel transitions, while maintaining strong business and leadership skills. 2010– 2012 Courtyard Austin, TX

Cocktail Waitress, SXSW Parties

• Professionally mixed and served complex drinks to celebrities and high-profile clients.

• Accommodated and acted as personal liaison, interacting and establishing trust while adhering to policies, keeping professionalism.

• Worked independently through strong skills in multitasking and attention to detail.

• Communicated efficiently with patrons, ensuring exceptional and confidential guest services.

2007-2010 Norwegian Cruise Line, Hawaiian Cruises

Bartender

• Provided service to cruisers at various bars, while serving as a mixologist and serving drinks in fine dining establishments on cruises.

• Received training in customer service and white glove service.

• Prepped bar prior to opening and cleaned up to maintain safe and smooth operations.

• Maintained inventory by performing daily counts of liquor, garnish, and snack supplies.

• Served guests according to ship and requested recipes. 2002 – 2007 Coach’s Bar and Grill, Portland, OR

Bartender

• Engaged with customers to build rapport and develop repeat customers.

• Performed managerial duties, such as maintaining liquor license, negotiating contracts with suppliers, and reordering supplies.

• Memorized special cocktail recipes, recommended beverages, and successfully mixed drinks.

• Maintained strong work relationships with staff and assisted in hiring/training. 1999 – 2002 Coldwell Banker, LakeOswego,OR

ClosingCoordinator, Reception

• Served as a loan officer and assisted in escrow closing . coordinating

1999 – 2002 Market Decisions Research Group, Portland, OR Focus Group Coordinator

• Led events for high-profile clients, managed money for focus group individuals.

• Maintained appropriate audio and visual appeals, including sound in rooms, lighting.

EDUCATION

1999-2000 Business Computer Training Institute Business Computer Analyst Certification Training: CERTIFICATIONS & CLEARANCES

• Merchant Mariner Certification

• Marine Corps Community Services

Certification

• Customer Service Training,

.Serve Safe Certification

.Crowd control

• First Aid & CPR

• Fire Safety

• Statewide Liquor Control license

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