STEVEN WALKER

**** ***** ******, *** *********, CA 941**-***-*** 9797 adnsq7@r.postjobfree.com www.linkedin.com/in/sp-walker

Professional Summary

Talented Senior Program, Delivery, and Account Manager effective at balancing client needs against internal business requirements. Builds loyalty and long-term relationships with colleague’s and clients from the production floor to the CXX and boardroom while consistently maintaining goals and targets. Capable of working across multiple business domains while enabling business driven solutions and services on a local, regional, and worldwide basis.

Skills

•Experienced Enterprise Program / Project Manager - local, regional, global

•Expert MS software suite including MS Projects, Excel, Visio, Word, and PPT

•Thorough understanding of IT Services and capable of articulating associated client business value

•Agile Project Management methodology experience

•Proven capability to implement and manage / utilize Salesforce.com database

•Expert in Enterprise Software implementation and associated Services

•Significant Expertise in turning around red projects and accounts – local, regional, global

•Ability to create winning Executive Summaries, and communications

•Ability to perform analysis, qualification, prioritization, and reporting against project portfolios on a regional and multi country basis

Work History

Senior Program Manager / Managing Director August 2014 – January 2021

CII TECH – San Francisco and Palo Alto

Rebuilt the companies’ credibility with its client base and with its employees. Successfully program / project managed more than 20M USD in IT and Facilities related projects. Rebranded the company and change the delivery focus from facilities management to datacenter services and technical project management. Also implemented new internal systems including ethics and compliance standards / training as well as industry standard process and practices to improve customer satisfaction and company marketability.

Program Manager - Greater Western Europe March 2011 – July 2014

Hewlett-Packard Nederland B.V., Enterprise Services – Amsterdam

Program managed and lead (SES) Strategic Enterprise Services (Cloud, Mobility, Security, Apps, and Big Data) Sales campaigns and associated initiatives for the General Western Europe sub-region (Nordics, Benelux, and Alps). Analyzed, proposed, and prioritized campaigns and events based on client demand and strategic corporate business initiatives such as Cloud. Consistently exceeded sales goals - number one Strategic Enterprise Services sub-region in EMEA.

Grew regional SES sales from 10M USD to more than 100M USD over a 3-year period

Initiated and managed a regional Sourcing Advisor Program (Gartner, PA Consulting, KPMG, PAC)

Managed the regional Sales Transformation Program in support of a 3B USD Sales Funnel

Software Consulting Program Director - Worldwide Elite Team July 2008 – February 2011

Hewlett-Packard Nederland B.V., HP Software – Amsterdam

As a member of the "Elite Team" successfully and profitably managed and directed all phases of large-scale Enterprise IT Software implementations for a series of key clients. Developed and delivered executive reporting, directed planning, budgeting, risk management, upsell and the supervision and coaching of between 40-50 delivery consultants.

ING Netherlands CMS – 20M USD program with 2M USD associated upsell, completed on time with a 2% sold margin improvement

EDB Norway IT DC Discovery – 40M USD program with associated 1M USD upsell, completed on time and within the sold margin

IT Program Manager - Worldwide Internal Practice Organization August 2001 – June 2007

Hewlett-Packard Company, Consulting, and Integration - New York City, San Francisco, Amsterdam

Managed a portfolio of consulting services projects on a worldwide basis consisting of up to 100 plus consultants with an average monthly churn of 10M USD. Established the EMEA practice and grew annual revenue from 1M USD to 8M USD. Oversaw sales forecasting, goal setting, and performance reporting for all accounts.

Infrastructure Consulting Program Manager - US East Coast June 1998 – July 2001

Hewlett-Packard Company, Consulting, and Integration - New York City

Spearheaded and successfully managed the Y2K implementation of a voter registration system for the NYC Board of Elections. This 40M USD project consisted of the recording and management of an 11M voter records across all Burroughs of New York City. Also managed several new internet investment opportunities in the greater NYC area from both a business and IT perspective.

IT Facilities Management Technical Project Manager August 1983 – May 1998 Hewlett-Packard Company, Corporate - Cupertino, Palo Alto

Managed the development and implementation of Computer Integrated Facilities Management Software for both the Cupertino and Palo Alto Corporate campuses. Applications consisted of CAD, Space Management, Asset Management, and Building Automation tools.

Education

Ohio State University 1981-1983 Undergraduate Course Work Columbus

De Anza College 1992-1994

Information Technology Course Work

Cupertino

American Management Association

1992 -1995

Project Management, Risk Management, and Strategic Planning - Certification

New York City

Hewlett-Packard University 1983 – 2014

Business Relevant Course Work

Cupertino, Palo Alto, New York City, Amsterdam

Recent Related Training

•Project Risk Management

•StEP – Articulus CXX Level Story Telling

(Cloud, Mobility, Security, UCC, SAP)

•Salesforce.com – Tool utilization, reporting, associated sales phase artifacts

•Strategic Portfolios – Cloud,

Mobility, Security, UCC

•Compliance - legal and ethical

•Microsoft – Full complement of Office tooling

(PowerPoint, Excel, Word, Outlook, Lync, Microsoft Projects)

•CMDB, Service Management,

Asset Management software

•The Art of Winning Deals

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