JANICE PRESCOD, PHR

adnsq2@r.postjobfree.com

www.linkedin.com/in/janiceprescod

404-***-****

Expertise in full spectrum of programs, services and functions. Keen understanding of local, state and federal employment laws, employee relations, compliance requirements, recruiting, and benefit plan administration. Strong, business collaborator, cultivating relationships, establishing credibility and trust with diverse stakeholders at all levels, with reputation for exceptional customer service, demonstrating a “can-do” approach. Take deep dive in problem solving, identifying root cause and providing resolution.

AREAS OF EXPERTISE

Staff Recruitment & Retention

Orientation & On-boarding

Workday Time and Attendance system

Benefits Administration

Employee Relations

HR Policies & Procedures

Workplace Health & Safety

AAP Guidelines

Training & Development

Performance Management

Organizational Development

Alternative Dispute Resolution

Project Management

Record Retention

Employment Law FMLA/ADA/EEO/WC

Oracle HR system

PROFESSIONAL EXPERIENCE

Sr. Human Resource Specialist (2008 –2020)

Synchrony Financial Atlanta, GA (Formerly GE Capital Retail Finance)

Conducted all site on-boarding and off-boarding programs, coordinating logistics and delivery of programs and activities for new hires and exiting employees.

Consultant to employees and managers as it relates to STD, WC, FMLA, corrective action, headcount, turnovers, performance appraisals and leave of absence, to deliver timely and accurate information.

Maintain tracking reporting system and administration for STD, corrective action, separations, performance appraisals, leaves of absence, etc.

Managed all aspects of Affirmative Action Program data preparation for multiple work locations to insure compliance with hiring practices.

Investigate employees concerns, supported internal audits and developed resolution steps.

Partner with HR and Site Leaders to create and deliver communications in support of driving employee engagement, performance and organizational effectiveness.

Managed input of annual salary planning data, plan changes, new hire engagement data and employee training updates.

Analyze and compile employee related data as a leverage to identify and create innovative process improvements and solutions.

Planned, organized and executed HR department employee events within strict timelines.

Operations Banking Specialist

GE Capital Retail Bank Atlanta, GA (1999 -2008)

Reconciled entries of deposits and other receivable postings to update cash general ledgers and distribute information to multiple levels of executives within finance and account departments.

Researched and resolved payment related concerns including but not limited to, missing payments, encoding errors, non GE payments, rejected cash, refunds, transfer of payments between different client databases and misapplied payments.

Directed all cash payments received by manually posting payments to customers’ accounts, prepare deposit slips and make entries to correct general cash ledger.

Served as customer service/ point of contact for all escalated issues regarding accounts receivables process for depository banking officials, commercial customers and internal customers.

Team Manager – Human Resource Assistant (1993 – 1999)

Sears Commercial Credit Tucker, GA

Facilitated FMLA and STD cases through employee tracking system, to insure compliance with time limits on both FMLA and STD disability during an employee’s absence.

Resolved complex payroll issues such as; missing payroll checks, discrepancies with pay status and verification of paid time off.

Designed and developed a best practice manual for customer service and commercial collectors to enhance customer to employee interaction.

Communicated company policies and procedures with all employees.

Led training for department team managers on evacuation preparedness procedures and other OSHA regulations.

Facilitated conflict resolution meeting with direct reports to advance negotiation skills.

Partner in HR issues during company merger and acquisition integration.

Processed unemployment claims and represented company at protest hearings.

Screened and interviewed prospective job candidates.

EDUCATION

Masters of Science Human Resource Management

Troy University Atlanta, GA.

Bachelor of Science Business Management

Alabama Agricultural & Mechanical University Normal, AL.

Professional in Human Resource (PHR) Certification

HR Certification Institute Washington, DC,

Technical Skills and Expertise:

PeopleSoft, Kronos Workforce Central, ServiceNow, MS Office: Word, Excel and PowerPoint, Oracle HR applications, Workday Time and Attendance Application, SAP Business Reporting System, Total Reconciliation System for accounting, Six Sigma methodology.

Contact this candidate