Nouf Tareq Helmy Ahamed Katana

E- mail: adnsmb@r.postjobfree.com

Tell: +971*********,

PERSONAL SKILLS:

•Strong interpersonal skills, effective oral and written communications skills

•Works well under pressure, with a focus on work quality.

•Ability to follow instructions well and make decisions with no supervision.

•Strong follow-up and organizational skills

•Detail oriented, team player, self-motivated and able to work in a fast paced environment.

EDUCATION:

•Graduated from The Al Sadiq English High School//CIE (IGCSE )

•Deplume in marketing, business communication, and HR from Cambridge University.

•Digital marketing –social media Professional Diploma’ Be group academy” (Egypt)

• CTS (Certified Training &Succeed)- Professional Diploma’ Canadian Training Center of Human Development’ (Egypt) .

LANGUAGES & INTERRESTES:

•Arabic Native language.

•English Excellent Writing, reading, speaking and listing.

OBJECTIVE:

Seeking an senior level and training job and obtaining a challenging position to kick-start my career and utilize my skills and experience.

WORK EXPERIENCE:

WeSource – Alfuttaim - Automotive (since 26th October2020 until now )

Job responsibilities ;

Level out the customers complaints and handle them seriously and professionally using stipulated procedures in the best period time.

To have a basic qualification and a proven sales background preferably in automotive sales environment.

Following the principles and processes for providing customer and personal services, this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

responsible to achieve and exceed the allocated sales target for new units, trade-ins, accessories and insurance policies and deliver the highest levels of customer service.

thereby creating customer loyalty and repeat sales.

Present both products and financial options to satisfy clients.

Complete certification training for both the dealership and manufacturer.

Use our customer relation software to follow up with clients.

Adecco – first Abu Dhabi bank (since 11th june 2019-1 January2020 )

As a support officer – KYC Remediation {temporary }

The major duty responsibilities:

New kyc form to be completed including KYC documentation

Risk rating and screening to be conducted .

Perform the required level of due diligence as per the established guidelines as per the current onboarding process .

Last 12 months bank statement analysis to ensure transactions are aligned .

Updated expired mandate documents (such as trade licence, passport, Visa and Emirates ID )updating customers contact details (if required /missing ) .

Updating key contact details mandatory field ( mainly for LNBAD migrated portfolio ) .

Obtain / update whenever required FATCA / CRS .

Operating systems

DMS

T24

Customer connect

Norkon

Tanfeeth -Emirates NBD bank. ( 2 years and 2 months )

•Customer service and call center (inbound &outbound call entre) UAE, Dubai .

{ from October 2014 to November 2016 }

The major duty responsibilities:

•Working at retention department about (6 months )

•Attend calls of customers and provide solutions to their problems and information in addition to following up cases and making sure that they are solved .

•Level out the customers complaints and handle them seriously and professionally using stipulated procedures in the best period time.

•Activating and blocking cards such as ATM cards and credited cards, and start the blocked services of the customers on demand

•Make terms and conditions of the bank clear to client.

•Answer each query and make sure that bank achieves its goal.

•Creating and maintaining a database on common problems, solutions, feedback and satisfaction of clients about our service .

•Informing clients about various banking options like

• Car finance (AUTO LOAN )

•House finance (House loan )

•Credit card finance(bank offers classic, gold,platinum )

•Opening current account and saving account

•Fixed deposits on deferent periods with different profit rates added on the account after the period end.

Operating systems

Siebel CRM

FINONE cas

oracle CRM

Fincale

Memobile

TRAINING

•Communications skills / Active listening / AML training

•Listening skills / Negotiation skills

•Stress management / Sales technique

•Email writing skills /Performance through motivation

•Fraud management /Fraud awareness2.0

•Anti-money laundering / effective telephone communication

•Travel agency at holiday factory : (6 months )

Customer service and call center (inbound &outbound call entre) UAE, Dubai .

{ from { march 2017 to august 2017 }}

•Attend calls of customers and provide solutions to their problems and information in addition to following up cases and making sure that they are solved.

•Level out the customers complaints and handle them seriously and professionally using stipulated procedures in the best period time .

•Make terms and conditions of the clear company to client .

•Answer each query and make sure that he company achieves its goal.

•Creating and maintaining a database on common problems, solutions, feedback and satisfaction of clients about our service .

•Du Franchise in Axiom Telecom : at present Job

Retail Sales Advisor

Working as “Store In- charge “February -2018 to july 2018

Responsibilities / Accomplishments

•Conducting daily huddle, monitoring the average waiting and service time.

•Monitoring and motivating the sales staff on daily bases such as grooming, discipline.

•Resolving staff issues and meeting their requirement for the suitable shifts in weekly Rota.

•Taking care of the dissatisfied customers and going extra mile effort to satisfy.

•Managing the store closing and supervising the shifts.

•Handling the shop to shop stock transfers and maintaining the stocks in and out.

•Allocating the individual targets, minimizing the obstacles to achieve the store targets.

•Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.

•Increase average transactional value & overall store turnover.

•Offer & execute all VAS to customers and sell Axiom Brand values.

•Process all sales and collection of Customer Database in an efficient manner in line with the company procedures.

•Updates managers by consolidating, analyzing, and forwarding daily action summaries.

Responsibilities

•Increasing and maintaining the product knowledge to facilitate the customers and Listening to the calls of the customers and managing their queries related to UFONE services.

•Developing and strengthening relationship with existing customers and develop the record of customers feedback.

COMPUTER SKILLS:

•Internet: Internet activities and search engine

•Office Automation: Microsoft Word, Excel, Power Point, Access, Outlook

•Operating Systems: Windows 2007, 8 XP and Windows server 2010. And others .

PERSONAL INFORMATIONS:

•Nationality: Egyptian

•Date of Birth: 24/4/1994

•Social Status: Single

•Visa Status: mother’s Visa

•Gender: Female

Contact this candidate