AFUWAPE; OLABODE, OLADAYO
+***-708-***-**** adnsl0@r.postjobfree.com
Personal statement
A conscientious and professional sales manager with extensive experience in field sales agent lifecycle management and customer service roles, currently seeking a new position in sales. A highly organised and efficient individual, whose thorough and precise approach to projects has yielded excellent results. Recent achievements with my current employer include the implementation of an innovative recruitment process and a highly effective sales agent engagement campaign yielding revenue to the tune of 150M in my region
Key Skills
Team creation
Leadership
Dispute and issue resolution skill
Proficiency in Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
Employment History
Business Manager, Rensource Energy
(08/2020 – Present)
Directs and supervise activities of all functions on site to achieve the company’s goals and objectives relating to sales, profitability, productivity, and customer relations
Develop and implement budgets, prepare reports and ensure the business unit complies with company policies
Sales Manager, Carry1st
(03/2020 – 08/2020)
Define and lead growth plan and initiatives
Build and lead a high-performing team to implement growth initiatives across performance marketing, product marketing, events, and partnerships
Work cross functionally with product, design, marketing, and customer service to deliver value
Take a holistic view of the entire funnel (acquisition > conversion > retention > cross-selling) to drive customer and revenue growth
Regional Sales Manager, Jumia Nigeria
(02/2018 – 02/2020)
Achievements and responsibilities:
Created and Implemented a sales strategy, reduced implementation cost by 20% and increased profit generation by 10%
Set KPIs focused on meeting regional target and organisation objective
Ensure the good marketing & operational performance of the region
Talent Manager, Jumia Nigeria
(05/2016 – 01/2018)
Achievements and responsibilities:
Lead training plan for each development programme to increase field sales agent team performance by 25%
Created, implemented and oversaw mentorship program for field sales agent team
Think strategically to identify gaps and create content that can be developed to advance career of talents
Own the process to maintain and nurture the talent pipeline
Sales Recruiter, Jumia Nigeria
(02/2015 – 05/2016)
Achievements and responsibilities:
Created Jumia field sales force agents (2000) in the region and built the team from 0% to 100%
Managed probation period of talent and ensured 80% conversion
Improved recruitment cycle that saved the entire process time by 8days monthly
Lead recruitment and the design of events to attract field sales agents and drive Jumia force brand
Agreed with talent manager to manage the delivery of training programmes
Airtel Nigeria
Back Office Customer Service Agent - Billing Department (12/2012 – 02/2015)
Achievements and responsibilities:
Obtained the highest NHIP Certification Exam score of 96%
Average Quality Score of 90%
Team creation, compilation and editing of relevant documents needed to assist Customers
No Quality Scores below 85%
Resolved escalated issues from the front desk and other customer touch points
Verifying refunds to be made when the need for such arises
Inbound Customer Service Representative (team Member) 09/2012 – 12/2012
Consistently giving customers a plus one customer service experience and satisfaction
Provided customers with accurate product and service information
Process orders, forms and applications, identify and escalate priority issues
Accurate and Complete logging of all Customer queries over the phone in 140secs
Education
Federal University of Agriculture, Abeokuta
(09/2012 – 01/2015)
Master’s Degree (Industrial Chemistry):
PhD Grade
University of Agriculture, Abeokuta
(09/2006 – 03/2010)
Bachelor’s Degree (Chemistry):
2:1
University of Agriculture, Abeokuta
National Diploma (Computer science)
(09/2004 – 10/2006)
Certification
Sales technique – using competitive sales strategies