AMIT ANAND JARONDE

Address: Opp. Al Salama Hospital, Hamdan Street, Abu-Dhabi.

Contact: +971 050*******; E-mail: adnsjj@r.postjobfree.com

ASPIRING HOSPITALITY MANAGEMENT PROFESSIONAL

EXPERTISE

Hospitality Management

Hotel Operations

Property Management

Facilities Management

Food & Beverage

Culinary Skills / Catering

Housekeeping Administration

Health & Safety Compliance

Quality Assurance

Resources Optimization

Customer Service

Coordination & Liaison

Presentation Skills

Communication Skills

Team Management

PROFILE

Seasoned & versatile professional with an experience of 4+ Years across Hospitality Management, Hotel Management, Property Management, Facilities Management, Food & Beverage Management, Housekeeping Administration and Customer Service Management.

Successful & enriching association with UNWHI, Dubai, worked as Butler/ Property Manager.

Well verse with the principles & practices of hotel operations and adapt at defining hospitality/ service standards, analysis & delivery, resources optimization and action planning.

Possess abilities in managing hotel administration functions which include F&B operations, inventory management, equipment maintenance and safety & hygiene management.

Adept in managing property administrative functions – budget planning & expenditure control, inventory management, equipment maintenance, safety & hygiene management.

Proven expertise in creative planning and strategic inputs to maximize footfalls and realize desired growth and profitability objectives.

Possess up-to-date knowledge of latest advancements, regulations/ guidelines and statutory compliances in the hotel industry and proficient in delivering excellent customer service.

Exceptional communication, presentation & interpersonal skills with proficiency at grasping new concepts quickly & utilize the same in a productive manner.

Result driven and focused with immaculate work habits, excellent man-management, time management and leadership skills.

PERFORMANCE MILESTONES

Emirates Palace

Received Appreciation Letter: Nominee for the Hotelier of the Month, Jun 2018.

Successfully recognized thrice for delivering excellent service to the guests, Jan 2019 & Feb 2020 (twice).

CAREER PROGRESSION

ULTRA NET WORTH HIGH INDIVIDUAL (UNWHI), DUBAI OCT 2020 – MAR 2021

Butler/ House Manager

Accomplished the overall responsibilities/activities assigned as a House Manager which involved organizing day-to-day house maintenance and carried out numerous hands-on tasks, i.e. personalized service to the HNI clients.

Carried out multiple service administration activities – answering phone calls, greeting guests at the door, providing assistance in planning events and dinner parties, overseeing table settings and serving drinks & food.

Performed housekeeping operations to ensure rooms are cleaned at the most convenient time for clients/ guests and provided car parking & luggage assistance, when required.

Accountable for attaining house management financial objectives by forecasting requirements, preparing a budget plan, scheduling expenditures, analyzing variances and initiating & implementing corrective actions.

Administered the completion of periodic assignments across maintenance services & house repairs whilst oversaw installation & maintenance of security devices, established & enforced precautionary policies & procedures and responded to emergencies.

Prepared accurate reports to track monthly performance and guided new team members to attain service delivery excellence parameters whilst ensured strict adherence to the hospitality standards and maintained a safety & hygienic environment.

EMIRATES PALACE {Operated by MANDARIN ORIENTAL HOTEL GROUP}, DUBAI, UAE MAR 2017 – AUG 2020

Butler

Spearheaded the entire gamut of hospitality activities which included greeting guests, check-in & out assistance, making dining & entertainment arrangements and keeping guest rooms & suites up to the hotel & guest standards.

Provided personalized service to guests & VIPs guests throughout their stay at the hotel and guided them through all services & facilities offered by the hotel and also about the local vicinity.

Assisted guest throughout the check-in process in a fast & efficient manner and educated them about the accommodation features - lay-out, room type, location, decor, in-room facilities and equipments.

Anticipated guests’ needs by learning their preferences, allergies, dislikes, etc. in order to update them in the hotel’s software and conveyed the same to all departments, i.e. food production department about the guest food preferences and the housekeeping department for daily cleaning & turn-down service.

Effectively liaised with the respective departments - laundry, wake up call, spa bookings, concierge and any special requests etc. to ensure the clients preferences are conveyed and fulfilled for a delightful experience.

Supported HR team in performing multiple activities - organized training programs for new recruits & employees, managed travel arrangements for staff members, liaised with the purchase department for office stationery requirement & fulfillment and prepared letters & carried out other clerical assignments.

Abided to all the Hotel’s standard operating procedures across Fire, Hygiene, Health & Safety and attended all departmental meetings & hotel trainings sessions to learn new methodologies and overcome the area of improvements.

INTERNSHIP

HILTON INTERNATIONAL HOTEL, MUMBAI NOV 2014 – APR 2015

Intern

Actively involved in overall activities executed in multiple departments - Front Office, Housekeeping, Food Production, Food & Beverage Service and Learning & Development.

Assisted team members in day-to-day administration of front office which included answering telephones, responding emails, distribution of post, emails, etc.

Engaged in organizing events and functions in the hotel premises, to deliver excellent customer service & experience as per the organization standards, in order to get repetitive business.

Administered and maintained customer databases of prospective customers to generate leads, enhance sales and acquire the maximum market share.

Liaised with all the cross-functional departments which included Security, Housekeeping, Engineering, Accounting, Food & Beverage, etc. for proper functionality of hotel operations.

TRAININGS / WORKSHOPS

Fire Evacuation Training

Time to Talk Together – Presentation

EHS - EHS Orientation

GHA Discovery Presentation

Fire & life Safety Training

Essential PCI DSS

Telephone Etiquette

Grooming

DNA Flair Associates Workshop

Service Recovery 'Loyalty'

Guest Service

EP Standards Awareness

Compliance Policies 2017

KEES Awareness

F&B – Up-selling

EDUCATION CREDENTIALS

Certified Human Resource Professional, American Institute of Business Management, Sep 2020 (Duration – 1 Month).

Bachelor of Science (Hospitality Studies), Anjuman-I-Islam’s Institute of Hotel Management and Catering Technology, Mumbai University, India, 2013-2016.

TECHNICAL SKILLS

Databases

MS Office (Word, Excel, PowerPoint)

Operating Systems

MS-Windows

Date of Birth: 14th October, 1994.

Nationality: Indian; Passport No.: L4768027; Date of Expiry: 12th Sep 2023.

Languages known: English, Hindi and Marathi.

References and verifying documentation furnished upon request.

Contact this candidate