Operations Manager

Kris Imie Marie M. Alisbo

Address: Blk* Lot** Victoria Townhomes Brgy. Balibago Sta.Rosa Laguna 4206

E-mail Address: **********@*****.***

Mobile Number: +639*********

` EMPLOYMENT OBJECTIVE

To leverage my natural leadership and uncompromising commitment to top quality performance.

Maximize resources, streamline productivity, and increase revenue.

Supervise and Manage team resources to make sure the service organization exceed expectations to our client.

Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.

Talk and react personally to whatever the circumstances and assist our customers to understand potential issues and how we can assist.

Listen to the real need, find what you can give the customer that they don’t know is there and create powerful solutions to get the job done the first time.

Grow and nurture customer relationships on every interaction that results in measurable customer value.

Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.

Teach, Evaluate, Recognize or Redirect and people accountable

SKILLS-ABILITIES-KNOWLEDGE

Possess excellent coaching, motivational and leadership skills.

Track and analyze performance measurements on training effectiveness

Good knowledge of the principles, policies, practices, procedures, and strategies required to meet the clients expectations

EXPERIENCE – TRAINING

TL 101

Bankable Leadership Training Phase 1

Bankable Leadership Training Phase 2

SR Induction Phase 1

SR Induction Phase 2

PAIR Training

Business Support Training

Quality 2.0

Fundamentals Training

#LEADGLOBALLY

#LEADSELF

Peak Performance Qoaching-iQor

TEX Boot Camp

Business Support

Tools and Technology – Communicating in a Virtual World

EDUCATION – QUALIFICATIONS

Primary

Concepcion Pinagbakuran Elementary School

Concepcion PinagbakuransSariaya Quezon

1997-2004

Secondary

Lucsuhin National High School

Lucsuhin Calatagan Batangas

2004-2008

EMPLOYMENT HISTORY

iQor

Operations Manager

Sta. Rosa City

February 2019 to Present

iQor

Coach/Team Lead

Sta. Rosa City

March 2018 to February 2019

TeleTech

Coach/Team Lead

Sta. Rosa City

February 2017 to March 2019

TeleTech

Senior Representative

Sta. Rosa City

September 2016 to February 2017

TeleTech

Customer Service Representative

Sta. Rosa City

January 2015 to September 2016

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