Office Specialist Software Tester
Resume:
STAN WHITAKER
**** ***** **. ********* *** ***
Washington DC 20032
E: mailto:Stanleyw5804@*****.***************@*****.***
OBJECTIVE:
Be consistently positive, enthusiastic and respectful in all interactions with customers
and co-workers. Accurately and honestly represent all company, products and services
to reach quantitative goals. Sell and Represent the customer and co-workers as set
fourth by the “law” and prevention program”. Involve Store Management in the sales
And Audit process to help overcome customers objections and, none standard practices.
SUMMARY
Developed rapport in work environment that builds Teamwork. Scheduled and coordinated
appointment for service technicians. Confronted dissatisfied customers, calm them, and problem
Resolution. Performed multiple assignments under pressure and consistently meet deadlines.
Attend and constructively participate in all schedule meeting, workshops, and other training,
sessions. Contribute to the on-going effort to maintain the store s appearance at the highest level,
By straightening, light pricing and tagging Pit merchandise according to Pit pricing guidelines.
As set fourth by the company light assembly of merchandise as needed. This includes working all
weekends and mayor holidays, unless specified, otherwise by management.
Presently Working for “Bobs” Discount Furniture
Oct 10 2011 – Presently
KNOWLEDGE SKILLS AND ABILITIES
SOLID PRODUCT KNOWLEDGE OF ALL LINES OF FURNITURE AND ACCESSORIES
FULL UNDERSTANDING AND COMPETENCE ON SAP
EXECELLENT PRESETATIONS SKILLS
EXECELLENT VERBAL AND LISTENENG SKILLS
STRONG INTERPERSONAL AND HUMAN RELATIONS SKILLS
PROVEN ANALYTICAL AND PROBLEM SOLVING SKILLS
ABILITY TO USE SOUND JUDGEMENT AND DECISION MAKING
ABILITY TO LISTEN TO AND UNDESTAND INFORMATION AND IDEAS
THROUGH SPOKEN WORDS AND SENTENCES
ABILITY TO READ AND UNDERSTAND INFORMATION AND IDEAS PRESENTED IN
WRITING
EXCELLENT MATHEMATICAL SKILLS
Corporation Learning Center Jan 2011 – Oct 2013
Intern -Assist in the training sessions at NHCLC
Demonstrate advanced methodology for IT classes.
Streetwise Partners Career Ventures Program Aug 2010 –Dec 2010
Attended weekly career development seminars to advance the mission of the organization -build
Mentor relationship between low-income individual and volunteer business professional to
Develop skills and employment
National Housing Corporation Learning Center Mar 2010- Aug 2010
Assist in the training sessions at NHCLC. Assisted with MS Office Suite Course
Aria Italian Restaurant Wilson Building Oct. 2007- Feb 2009
Assisted in the functions of group parties. Attached sensors for loss and theft prevention
National Democratic Club Nov. 2006 –Jan 2009
Sales Associate with established solid customer clientele
Supervised sign-in logs, handled clerical duties & managed schedules
GE Aerospace - Professional Software Tester VIRGINIA 1989 TO 2005
Naval Research Lab (NRL) WAS DC 1985 TO 1988
Software testing- set up the test environment and plan testing activities at the Naval Research Labs. Followed set policies procedures when assisting clients to ensure proper handling request assist end – user and IT specialist by phone, email and web with first-level tech support; working to resolve as many incidents at Installs appropriate desktop configuration. Responsible for providing end user support for all devices and software installs at user work
SKILLS
MS Office Specialist Certification: Office Suite, COBOL, C, C++, Sharepoint
Windows 7, Vista, XP,Unix Environnent (WAN) (LAN) Sel 3277/3287
Software Installation and Configuration VAG, VAR,LCR High Speed Data
EDUCATION
Office PC Specialist Cert Streetwise Partners Career Ventures Program – Washington, DC
Navy Security Group Activity (NSGA) Naval Cryptology CTT
School – Pensacola, FL
Navy Advance Cryptology School Winter Harbor, ME
Murrell Dobbins Vocational Technical High School – Philadelphia, P
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