Hesham Hanna

480-***-****, Concord, CA

Summary:

An Experienced IT professional with over 18 years’ experience in Datacenter, VMware from V 4 to V 6.7, MS Windows from V 2000 to 2019, Exchange System Administrator 2003 to 2016, Desktop support and holds Bachelor’s degree in Electrical Engineering .

Proven track record of configuring and maintaining VMware and virtual environments. Outstanding experience as VMware Administrator from Version 4 to version 6.7

Outstanding experience as Windows Systems Administrator and Management from version 200 to version 2019, Windows Server OS, Domain Controllers, Active directory, DHCP, DNS, Group Policy, Security Patching, Print Servers, File sharing configuration, operation and troubleshooting

Strong experience with Microsoft Exchange Servers and Cisco Iron Port Antispam. Maintaining and managing backup and recovery, security management, and disaster recovery plans and procedures.

Excellent working knowledge of and experience with HP ProLiant and Blade server’s server assembly, configuration, and operation, including peripherals such as printers, disk controllers, RAID arrays, RAM expansion, Fiber and network cards.

Strong experience of working with HP 3par, Net App,Vxrail Vsan Storage management, and different SAN NAS solutions, iSCSI HBA, HP Store Easy file storage system, HP Store Once backup system, SAN Switches Zoning.

Strong experience working with Citrix servers XenApp, NetScaler, McAfee Antivirus and Symantec Endpoint Protection solutions.

Successfully provide level 2 support for escalated level 1 issues. Installing new / rebuilt, migrate existing servers, environment, domain, DR and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

Developing and deploying information assurance strategies such as high availability, business continuity, and Back-up and disaster recovery.

Shown great sense of leadership solving technical problems under very time sensitive deadline pressure. Excellent Team Player and coached many co-workers to step up to my level of expertise and knowledge.

knowledge with Red Hat, Networking.

Education/Certifications:

Bachelor of Science, Electrical Engineering, Cairo University, Egypt, 1992

April 2018: VMware Certified Professional 6.5 - Data Center Virtualization (VCP6.5-DCV).

April 2016: VMware Certified Professional 5 - Data Center Virtualization (VCP5-DCV).

Dec 2013: VMware Certified Associate - Data Center Virtualization (VCA-DCV).

February 2003: Microsoft Certified System Engineer

June 2002: Microsoft Certified System Administrator

April 2000: Microsoft certified professional

Training:

Jan 2016: Managing HP Data Protector Backup Solution.

Nov 2015: VMware vSphere: Troubleshooting Workshop [V5.5]

Jan 2015: Managing HP 3PAR SroreServe I & II

Dec 2013: VMware Data Center Virtualization Fundamentals

Nov 2013: VMware vSphere: Optimize and Scale [V5.1]

Sep 2012: VMware vSphere: Install, Configure, Manage [V5.0]

June 2010: MacAfee Vulnerability Management

Dec 2008 Citrix Presentation server 4.5, Xen App 5 and Access Gateway 4.5

May 2008: Microsoft Exchange Server 2007 Installation and Managing

July 2003: PC Support & Maintenance Level I & II

Dec 2002: Microsoft ISA Deploying and Management

Nov 2002: Designing Microsoft Windows 2000 Directory Services Infrastructure

Oct 2002: Microsoft Exchange Server 2000 Implementation and Administration

Aug 2002: Microsoft Windows 2000 Directory Service Implementation and Administration

Jan 2002: Microsoft Windows 2000 Infrastructure Implementation

Dec 2001: Microsoft Windows 2000 Professional and server Implementation

Nov 2001: Microsoft Windows 2000 Network and Operating System Essential

June 2001: Compaq System Management

May 1997: Windows NT Server Admin

Experience:

Infoimage Inc. Full Time System Engineer April 2019- Present

Windows Desktop and server’s migration, User supporting

Installing, Upgrading, Patching, Administrating, Managing, Investigating and troubleshooting Operating, New VM systems delivery, Preventative maintenance, and proactive availability for the virtual infrastructure based on VMware

Arrange the needed requirements for VMware environment such as Esxi V4 to V6.7 hosts, VCSA vCenter Server Appliance,Vsphere 6.7, Virtual Machines, VM Licenses and support renewal, Physical Hosts,, Host and VMware migrations, HBA, Storage Luns, Zoning, Backup, Imaging, FC, NFS, IScsi based on Performance and capacity

Linux, Redhat 5, 6, 7, Ubuntu 12 to 20, centos 7 and 8

Installing, Monitoring, HW, Firmware, Supporting Managing HPE Rack / HP ProLiant and Blade Servers,Dell,Daily working with IRIS, ILO KVM, iDRAC,VMware ESX Hyper visor and One View,

Provide Windows Server migration setup, administration, configurations

Provide VMWare Virtualization environments migration and management for services and resources.

Managing Dell Vxrail Vsan Storage

Managing, Migrating, Upgrading, Monitoring, Troubleshooting, Design, patching and hardening based on best practices, Documentation for Microsoft Active Directory, Domain roles, Sites, Domain users, User profiles, print service, DFS, Group Policies, DNS, DHCP, Domain controllers, Replications, Managing Exchange Mail servers and Anti-spam services, SQL, Antivirus solutions, Backup and recovery solutions

Handle Servers migrations from Physical to Virtual

Managing XenApp servers and NetScaler

Oversee planning, design, implementation, and operation of Windows and Virtual infrastructure projects and participate in the specification of business requirements and implementation plans.

Participate in capacity planning, Disaster Recovery and Budget planning for the required HW, SW, Licenses and support renewals, Vendors management

Assist and support all development and troubleshoot complex application issues

Provide on-site and remote technical assistance to other team resources and to customers

Provide infrastructure design, implementation planning, deployment support, software strategy, system troubleshooting, performance engineering, and optimization and maintenance strategy.

Provide technical guidance, knowledge transfer and mentorship to Client internal engineering peers as required and lead technical staff responsibilities.

Drive requirements and technical due-diligence and infrastructure design.

Secures server systems by establishing and enforcing policies; defining and monitoring access.

Accomplishes information systems and organization mission by completing related results as needed

Doing Freelancer part time consultancy related to all my experiences

Involved in many windows 7-8 to 10 migrations build and deploy

Kforce, Tampa, FL Feb 2019 – April 2019

(Freelancer part time Consultant)

A3 Solutions Group, Dallas, TX Jan 2019 – April 2019

(Role Freelancer part time Consultant)

Miles Technologies, Moorestown, NJ, USA Oct 2018 – April 2019

(Freelancer part time)

Strategic Systems, Dublin, OH, USA. Sep 2018 – April 2019

(Freelancer part time)

ARABSAT, Riyadh, KSA Mar 2001 – June 2018

Senior Datacenter administrator/ Microsoft Administrator/ VMware Administrator/ Senior Support Engineer/ Desktop Support Technician

Installing, Upgrading, Patching, Administrating, Managing, Investigating and troubleshooting Operating, New VM systems delivery, Preventative maintenance, and proactive availability for the virtual infrastructure based on VMware

Arrange the needed requirements for VMware environment such as Esxi hosts, VCSA, Virtual Machines, VM Licenses and support renewal, Physical Hosts, HBA, Storage Luns, Zoning, Backup, Imaging, FC, NFS, IScsi based on Performance and capacity

Installing, Monitoring, HW, Firmware, Supporting Managing HPE Rack / HP Proliant and Blade Servers, Daily working with IRIS, ILO KVM and One View

Provide Windows Server migration setup, administration, configurations

Provide VMWare Virtualization environments migration and management for services and resources.

Managing, Migrating, Upgrading, Monitoring, Troubleshooting, Design, patching and hardening based on best practices, Documentation for Microsoft Active Directory, Domain roles, Sites, Domain users, User profiles, print service, DFS, Group Policies, DNS, DHCP, Domain controllers, Replications, Managing Exchange Mail servers and Anti-spam services, SQL, Antivirus solutions, Backup and recovery solutions

Handle Servers migrations from Physical to Virtual

Managing XenApp servers and Netscaler

Oversee planning, design, implementation, and operation of Windows and Virtual infrastructure projects and participate in the specification of business requirements and implementation plans.

Participate in capacity planning, Disaster Recovery and Budget planning for the required HW, SW, Licenses and support renewals, Vendors management.

Assist and support all development and troubleshoot complex application issues.

Provide on-site and remote technical assistance to other team resources and to customers.

Provide infrastructure design, implementation planning, deployment support, software strategy, system troubleshooting, performance engineering, and optimization and maintenance strategy.

Provide technical guidance, knowledge transfer and mentorship to Client internal engineering peers as required and lead technical staff responsibilities.

Drive requirements and technical due-diligence and infrastructure design.

Secures server systems by establishing and enforcing policies; defining and monitoring access.

Accomplishes information systems and organization mission by completing related results as needed

Doing Freelancer part time consultancy related to all of my experiences

Projects involved with:

Managing Services, Upgrading, Migrating, Replacing Server HW with New Servers HW

Managing Services, Upgrading Migrating, Replacing Storage from NetApp to HP 3PAR

Managing Service, Upgrading, Migrating Windows Domain from NT 4 to windows 2000 and renaming the domain then upgrading to windows 2003 to 2008R2 to 2012R2 to 2016. With All Domain services and roles (AD, Group Policy, DNS, DHCP File sharing DFS, Print services over the years

Managing Services, Upgrading, Migrating VMware from 4 to 5 to 5.5 to 6.7 over the years

Managing Services, Upgrading, Migrating, Replacing Citrix 5 with Citrix 6.5 till Citrix 7.6

Managing Services, Upgrading, Migrating, Replacing Backup SW and HW, Symantec Net backup, Hp data protector

Participate with migrating the domain and data center from Physical to virtual Environment based on VMware

Participate with DR Site implementation

Managing Services, Upgrading, Migrating Exchange services from 5.5 to 2007 to 2013 over the years

Managing Services, Upgrading, Migrating, Replacing Antivirus McAfee, Symantec

Managing Services, Upgrading, Migrating, Replacing Antispam Filter from McAfee Iron Mail to Cisco Iron Port

Upgrading and replacing different servers, and Storage HW with the newer HW

Managing Licensing and Support contracts with vendors.

Planning, sizing and Implementing VMware Virtual Environment from scratch to be in the test Environment.

Planning, sizing and Implementing VMware Virtual Environment from scratch to be in the production.

Migrating Microsoft Domain from physical environment to be on Virtual environment.

Migrating Microsoft domains and services from previous versions and release to the latest release.

Hardening the servers patches and keep the Environment HW/SW/up-to-date.

Involved in Exchange, Citrix migrations.

Involved in backup solution migrations.

Building and deploying physical servers with Windows Server 2012 / 2016 and virtual using VMware.

perform application installation, IP address requests, DNS entries, active directory entries, troubleshooting installation issues, server build documentation creation / updating, coordination with customers and field representatives, data center racking, shipping of physical servers, installation of virtual server images from templates.

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