Records Manager Director Operations

GM Director Operations Manager

Executive summary

Seasoned, goal-focused, and forward-thinking executive offering comprehensive experience in overseeing multisite operations management within distribution, retail, records management, construction, and hotel industries; encompassing business development, continuous process improvement, and staff training. Armed with proven success in providing exceptional guidance to cross-functional teams focused on supply chain, logistics, warehouse operations, and strategic planning, ensuring high-level results and optimal productivity. Equipped with distinguished reputation for delivering quality products and services while guaranteeing accomplishment of established goals and objectives.

Areas of Expertise

Project Management and Execution Business Channel Development Profit and Loss Management

Market Development and Growth Business Process Development and Implementation

Inbound and Outbound Operations E-Commerce B2B/B2C Labor and Service Administration

Professional Experience

Forward Air Solutions – Houston, TX

Retail/Dedicated Operations Manager 2017–2021

Retail Operations manager for second largest facility in FAS network. redeployed to Dedicated Operations Manager after 2 successful years post facility reorganization.

Promoted one team member to Operations Manager and two senior Employees to Supervisors.

Aligned disparate subordinates with facility goals and objectives through communication of daily, weekly, and monthly results.

Reengineered inbound/outbound process to reduced carton handling, travel time and enhance productivity while decreasing employee errors.

Highlights:

Strategically developed payroll reduction through streamlining processes and elimination of task redundancy. Resulting in 18% decrease in payroll while increasing overall efficiency by 22%.

Improved customer satisfaction to +45% moving facility performance metrics from last to 4th place overall within distribution network.

Implemented a safety task force responsible for investigating all accidents, providing solutions and action items for accident prevention creating a 52% reduction over LY.

Canon – Houston, TX

Senior Facilities Records Manager 2014–2015

Effectively trained and supervised third-party team in assisting multiple clients and handling fixed cost per unit transactions.

Drove effectual team leadership while streamlining standard operating procedures to organize transactions records, on-hand inventory, labor, and service levels.

Kept inbound unloading process updated to moderate travel time, enhance productivity, increase inventory control accuracy, and decrease employee errors.

Highlights:

Reduced payroll by 48% through applying best practices, streamlining process, and eliminating redundant supervisory positions while continuing to increase overall efficiency.

Handled and created multiple projects, including relocating all customer records to Houston facility from outlying markets.

Simos – Baytown, TX

Operations Manager 2014-2014

Managed third-party team in providing engineering, labor, and management while ensuring fixed cost per unit.

Held responsibility in creating and presenting gross profit margins for labor and service to clients.

Highlights:

Reduced errors enhancing customer service while increasing satisfaction ratings to 99.5%.

Streamlined supply chain procedures by building quality into the process, improving inbound “On-Time Delivery” by 20%.

Increased payroll revenue by 20% while simultaneously improving company productivity by 15%.

Office Depot – Houston, TX

Director of Operations 2000–2012

Administered satellite locations and 250,000-square foot home-based facility with a total volume of $300M, encompassing distribution, productivity, and customer service operations to deliver optimum results.

Set strategic direction in handling overall profit and loss, tactical planning, customer service, staffing, and distribution.

Provided significant contributions in streamlining processes, modifying schedules, creating process driven environment, and administering 3 senior managers and 440 indirect reports.

Highlights:

Decreased distribution staffing by 20%, while increasing volume by 40% over projections.

Increased revenue by over 20% and eliminated need for 80 resources through analysis of labor distribution.

Led inventory movements with the Rapid Continuous Improvement (RCI) Project; reducing staff, supervisory needs, on-hand stock and order cycle time, while improving manpower utilization saving over $300K annually.

Key contributor to development of Defects per Million Opportunities (DPMO) initiative improving metrics from 2,500 in 2009 to 500 in 2011.

Spearheaded the reorganization of conveyer system to administer larger cartons, which increased through-put and productivity while reducing order cycle time by 50% bringing $300K to the bottom line.

Increased net profits by $1.7M in 2011 through launch of the Houston Cross Dock, and transformed the business into a high-efficiency operation through staffing changes, cost control, service revitalization, and scheduling efficiencies.

Renewed eight transportation channels in outlined markets to United Parcel Service (UPS), including resources to high-density area, which enhanced next-day service from 93% to 99.49% and saved $750K annually.

Acquired significant awards for demonstrating outstanding performance:

oChief Executive Officer Cup in 2004

oChief Executive Officer Cup First Runner-up in 2003

oOutstanding Safety Performance 42.655% Improvement in 2003

oCircle of Excellence award in 2000

Senior Operations Manager 1987–2000

Expertly handled overall operations by addressing and resolving issues while reorganizing operation to focus on customer service, defects per million opportunities (DPMO), cost efficiencies, scheduling, and equipment repairs.

Supervised 5 managers and 195 non-union employees.

Directed the execution of the Perfect Order by evaluating failures to track root cause; creating workflow changes to prevent operational administrative tasks; and managing financial steps to outline individual responsibility.

Led the 65%/35% full-time to part-time ratio providing flexibility to the operation during peak season, and assigned key employees to a 4/10 work schedule controlling labor cost and reducing overtime from 15% to 2%.

Developed competition for large repairs, which saved $600K annually by restructuring the Facility Maintenance Department, hiring staff, and adding second vendor.

Corporate Employee of the Year in 1992

Education

Coursework in Business Administration

Texas Southern University Houston, TX

Professional Development

Executive Leadership Program Certification, Pennsylvania State University- SMEAL College of Business

Hazardous Materials Handling / Foreign Corrupt Practices, Office Depot Online Training

Total Quality Management Certification, Rice University, Jesse H. Jones School of Business

Technical Proficiencies: Microsoft Office Suite, WMS, and AS400

Affiliation

Distribution and Logistics Professionals

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