Student Ambassador Eligibility Specialist
Resume:
Dedicated Professional Development professional with history of
meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Work Experience
2019-01 -
Current
Sr. Training Officer
Cuyahoga County Job & Family Services, Cleveland,
OH
● Develop educational training curriculum and
marketing materials (e.g. presentations and desk
aids) for CJFS to determine community resident's
benefit eligibility
● Facilitate trainings on agency policy and procedures using of Ohio Administrative Code (OAC), Ohio
Revised Code (ORC)
● Ability to research, analyze and evaluate
operations, systems, policies and/or procedures to identify areas for agency improvement to ensure
compliance and application timeliness of federally funded benefits
● Ensure knowledge transfer and team building,
coordinate creation of action plan, follow
implementation of action plan
● Actively participate in training events to improve CJFS Professional Development Training System
2013-09 -
2019-01
Eligibility Specialist
Cuyahoga County Job & Family Services, Cleveland,
OH
● Determine initial and ongoing eligibility for various forms public benefits (Medical, Cash, Food
Assistance)
● Experience in bookkeeping/ budgeting for client
income requirements
● Provide excellent customer service through case
banking call center using interviewing skills
● Reviewed applications for different aid programs and determined which qualification criteria for
individuals
● Educated clients on eligibility and affordability options by offering insightful information
● Documented all communication with applicants and inputted information into system using DOS and
Internet Based system
2012-02 -
2012-05
Provider Enrollment Specialist
MedData, Brecksville, OH
Contact
Address
Bedford Heights, OH,
44146
Phone
adns63@r.postjobfree.com
linkedin.com/in/yvonne-dor
tch-270235204
WWW
https://zety.com/profile/yv
onnem-dortch/698
Skills
Workflow planning
YVONN
Learning & Prof
Good
Presentation design
Very Good
Negotiation
Very Good
Organization Skills
Very Good
● Handle applications, collect information for Medical Practitioners
● Determine Practitioners eligibility across multiple hospital facilities in varying regions using
credentialing process
● Created and implemented provider acquisition
initiative with focus on high-margin services
● Secured new provider accounts
2010-09 -
2011-12
Human Resources LMS Administrator
Goodrich Corporation, Independence, OH
● Create learning materials for on-boarding skills training, and safety compliance, leadership
development and mentoring
● Enroll and Track professional development of
e-learners
● Implement and Integrate new educational talent
● Provide personal feedback for e-learners
● Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
2008-08 -
2010-06
Public Inquiries Assist
Cleveland State University, Cleveland, OH
● Process International (Grad & Undergrad) student's applications and degree granting college materials
● Evaluate International transcripts for course
equivalency
● Monitor and Maintain multiple lines of
communication (i.e. email, in person) with
international students and their liaisons
● Administrative duties as assigned
● Used Microsoft Word and other software tools to
create documents and other communications
● Handled 10- 20- calls per day to address customer inquiries and concerns
● Identified issues, analyzed information and
provided solutions to problems
● Maintained energy and enthusiasm in fast-paced
environment
2007-06 -
2008-04
Cash Applications Specialist
University Hospitals Medical Group, Mayfield Heights, OH
● Research and prepare journal entries daily.
● Analyze cash transactions in receivables operating systems.
● Provide processing support to office team and
surrounding departments.
● Reconciled past due accounts achieving 12%
reduction in outstanding invoices
Social media knowledge
Good
Administrative Skills
Excellent
Conflict Resolution
Very Good
Active Listening
Excellent
Communication
Excellent
Adaptability
Excellent
Critical Thinking
Very Good
Teamwork/Collaboration
Skills
Excellent
Public Speaking
Good
Languages
Proficient in French
Applications: reading,
writing and speaking
● Identified and communicated customer payment
discrepancies and worked directly with collections team for research and resolution
2006-09 -
2007-10
Customer Relations Specialist
Regency Windows & Siding Corporation, Twinsburg,
OH
● Assisted home improvement company in organizing
and setting appointments for sales representatives.
● Coordinated administrative duties such as
correspondence, data entry, meeting coordination,
organized and maintained filing system.
● Troubleshot customer inquiries for sales team.
● Problem-solved repair service inquiries outlined under warranty coverage.
● Handled multi-line phone systems and heavy e-mail communication with clients and staff.
● Liaised with customers, management and sales
team to better understand customer needs and
recommend appropriate solutions
● Communicated with customers to assess and
address individual needs, providing timely and
quality support via MS Operating systems
● Leveraged sales expertise to promote products and capitalized on upsell opportunities
● Promoted available products and services to
customers during service, account management
and order calls
2007-01 -
2007-06
Provider Enrollment Clerk
University Hospitals Medical Group, Mayfield Heights, OH
● Compile, verify and file medical information to set up provider for billing purposes.
● Prepare folders and maintain records of newly
admitted physicians into practice.
● Review medical applications before submitting for enrollment with insurance companies.
● Responsible for verifying license, education,
certification, background checks, malpractice suits and training for incumbents.
● Work indirectly with National Practitioner Data
Bank, ECFMG, American Medical Association,
American Background, National Student
Clearinghouse, Magellan, Medicare.
● Used critical thinking to break down problems,
evaluate solutions and make decisions
2001 -
2006
Assoc. Provost's Student Office
Admin. Assistant
The University Of Akron, Akron, OH
● Administered assistance to students with questions concerning student accounts.
● Processed various student paperwork.
● Registered students for Post-Secondary Education Program and Learning Communities.
● Demonstrated respect, friendliness and willingness to help wherever needed
● Exceeded goals through effective task prioritization and great work ethic
● Improved operations through consistent hard work and dedication
Education
2006-09 -
2008-12
M.S: Organizational and Management-Human
Resource Management
Capella University - Minneapolis, MN
GPA: 3.35/4.00 (degree not conferred)
2001-08 -
2004-12
B.S: International Business with French
The University of Akron - Akron, OH
GPA: 2.91/4.00
2006-05 -
2006-06
Graduate Certificate: Human Resource
Management
Huron University USA - London England
GPA: 3.60/4.00
2004-05 -
2004-07
No Degree: International Business Management
Huron University USA - London, England
● Relevant Coursework Completed: International
Marketing International Management and
Independent Study courses in Paris, France
2002-01 -
2003-01
No Degree: Accounting Association
The University of Akron - Akron, OH
● President of [NABA] National Association of Black Accountants
2001-01 -
2002-01
No Degree: Accounting Association
The University of Akron - Akron, OH
Secretary of [NABA] National Association of Black
Accountants
2006-01 -
2006-02
PROJECTS
University Park Alliance - Akron, OH
Graduate Student Ambassador, “Make A Difference
Day” Graduate Student Ambassador –, S.T.A.R.S.
Program for Minority and Underrepresented Students Finance/Trustee Committee Member – Dunham
Avenue Christian Church Ohio Means Jobs
(Employment Connection)
Affiliations
Member, Sigma Iota Epsilon, National Honorary &
Professional Management Fraternity (inducted 2006) Member, Pi Sigma Epsilon, Professional Management, Sales & Marketing and Professional Selling Fraternity
(2002 – present)
.
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