legal administrator at an insurance company

CURRICULUM VITAE

Name: Palesa

Surname: Ndhlazi

Availability: Immediately

Contact Details: Cell: 084*******/061*******

Email: adns5o@r.postjobfree.com/adns5o@r.postjobfree.com

PERSONAL DETAILS

Nationality: South African

Sex: Female

Marital Status: Married

Date of birth: January 29th 1984

EDUCATION

Hoerskool Hendrik Verwoerd- Matriculated in 2001

Tertiary Education:

Varsity Collage:

Diploma In Information Technology In Network Management (DipITNMgt) (2003)

COMPUTER PACKAGES

-Ms Word & Office XP

-Ms Excel

-Ms PowerPoint

-General internet & mailing package

-Oracle (internal office system

-C advance (internal office system)

-Beam (internal office system)

-Clarify ( internal office system)

-Pigo ( internal office system)

SUMMARY OF EMPLOYMENT HISTORY

1.Cell C

Position: Validations Administrator April 2013 till November 2014

Roles and Responsibility:

-Monitor real time queues and identify high risk transactions within the business portfolio.

-Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.

-Identify fraudulent transactions and cancel them from further processing.

-Resolve queued transactions within the service level agreements to reduce potential revenue losses.

-Interact with banks and customers to validate information and to confirm or cancel

-Resolve customer issues within the scope of existing service level agreements

-Ensure confidentiality of all information collected during investigation.

-Identify system improvements to prevent fraudulent activities.

-Generate suspicious activity reports and risk management reports for Managers.

Position: Corporate Business and Government Administrator June 2012 till April

2013

Roles and Responsibility:

- Handle telephone calls and relay messages

- Oversee office’s filing and record management needs

- Attend meetings, take minutes of meetings and ensure that they are recorded properly and

distributed as instructed

- Prepare and distribute correspondence such as memos and letters

- Prepare administrative reports for the benefit of the management

- Make sure that confidentiality is maintained for both verbal and written information

- Handle administrative issues and conflicts in accordance to the company’s policies

- Assist data entry staff with performing data entry tasks by providing informational support to

them

- Ensure quick response to routine inquiries

- Open, arrange, and deal out incoming mail such as faxes and email

Position: Data Capture August 2009 till June 2012

Roles and Responsibility:

-Preparing source data for computer entry by compiling and sorting information; establishing entry priorities.

-Processing customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

-Entering customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

-Marinating data entry requirements by following data program techniques and procedures.

-Verifying entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

-Securing information by completing data base backups.

-Contributing to team effort by accomplishing related results as needed

Position: Credit Controller February 2008 till August 2009

Roles & Responsibilities:

Duties include:

-Chasing debt by telephone and email and reducing debtor days.

-Allocating payments in accordance with customer remittances.

-Processing and generating reminder letters and monthly statements.

-Liaising with the sales and accounts receivable teams to resolve outstanding queries.

-Ensuring that all major accounts work to agreed order to cash cycle.

-Daily and month end reporting and account reconciliations.

-Investigating and resolving queries relating to non-payment of invoices.

-Working to strict monthly and annually collections targets

Position: Call Centre Agent November 2004 till August 2009

Roles & Responsibilities:

-Obtains client information by answering telephone calls; interviewing clients; verifying information.

-Determines eligibility by comparing client information to requirements.

-Establishes policies by entering client information; confirming pricing.

-Informs clients by explaining procedures; answering questions; providing information.

-Maintains communication equipment by reporting problems.

-Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

- Updates job knowledge by studying new product descriptions; participating in educational

opportunities

-Accomplishes sales and organization mission by completing related results as needed

Reason for leaving: Retrenched in November 30th 2014

References:

1. Lynn Salsone: (084-***-****

Cell C Hr Consultant Ramape Mogoboya: 084-***-****/ 084-***-****

2. Liberty life

Position: Branch Secretary Administrator (ECM) from 26 August 2015 till 2

November 2015

Roles and Responsibilities:

- Managing diaries and making appointments

- Booking rooms and travel arrangements

- Preparing and distributing papers and documents for meetings

- Taking minutes

- Dealing with post

- Drafting letters and other documents, such as PowerPoint presentations

- Maintaining filing systems

- Answering the phone and answering queries

- Photocopying and printing

- Using various computer packages - Word, Excel, PowerPoint, blueprint, calinet

- Assisting broker consultants and brokers with queries

Reason for leaving: Contract ended

Reference:

Lesiba Tsebe: Senior Manager, Great North Region 012******* / 083*******

3. AGEIS

Position: Administrator for Premium Credit from 9th February 2018 - March2018.

(UK based Insurance Premium Finance Institution)

Roles and Responsibilities:

- Handle telephone calls and relay messages

- Oversee office’s filing and record management needs

- Attend meetings, take minutes of meetings and ensure that they are recorded

- Prepare and distribute correspondence such as memos and letters

- Prepare administrative reports for the benefit of the management

- Make sure that confidentiality is maintained for both verbal and written information

- Handle administrative issues and conflicts in accordance to the company’s policies

- Ensure quick response to routine inquiries

- Open, arrange, and deal out incoming mail such as faxes and email

Reference:

Boyce Mogotsi: Accounts Manager, Sunninghill JHB 011*******

HR: 011*******

4. Santam Insurance

Position: Administrator Legal claims administrator November 2019 till current.

-Communicating with insurance agents and beneficiaries.

-Preparing claim forms and related documentation.

-Reviewing claim submissions and verifying the information.

-Recording and maintaining insurance policy and claims information in a database system.

-Determining policy coverage and calculating claim amounts.

-Processing claim payments.

-Complying with federal, state, and company regulations and policies.

-Performing other clerical tasks, as required.

Reference:

Thabisile Nkosi HR consultant, Johannesburg 011*******

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