Process Manager Pretoria
Resume:
CURRICULUM VITAE OF SELLWANE DESIRE MANTI
Pv **50 Vergenoeg Email : adns00@r.postjobfree.com
Atteridgeville Contact : 067-***-**** / 082-***-****
Pretoria, 0008
PERSONAL INFORMATION
Surname : Manti
First Names : Sellwane Desire
Identity No : 970**********
Gender : Female
Home Language : Sepedi
Other Language : English, Xitsonga, Tshivenda, Sotho, Tswana, and IsiZulu
Criminal Record : None
Race : African
Nationality : South African
Health : Excellent
Driver’s License : Code 10 (C1)
EDUCATIONAL BACKGROUND
SECONDARY EDUCATION
School Attended : Mphela Secondary School
Highest standard passed : Grade 12
Year : 2015
Subjects Passed : English, Sepedi, Accounting, Agricultural Science, Economics, Mathematics, and Life Orientation
TERTIARY EDUCATION
Institution Attended : Tshwane South College
Diploma Obtained : Financial Management
Year : 2018
Modules Passed : Financial Accounting N4 – N6
: Income Tax N6
: Management Communication N4
: Entrepreneur & Business N4 – N5
Management
: Computerized & Financial N4 – N6
System
: Cost & Management Accounting N5 – N6
EMPLOYMENT HISTORY
Company : Activetrack
Position : Support Help Desk
Duration : August 2019 to Present
Duties : Cancellations . Issuing statements . Annuity Billing. Taking and ensuring messages are passed to the appropriate staff member on a timely basis. Handling queries and complaints through phone,email and general correspondence. Managing easy flow (Manage engine) by assigning tickets to relevant people and follow up on tickets. Receiving and dispatching deliveries. Investigate and reset the disconnected devices. Capturing and updating data on Active View. Preparing shipping documents (Invoices, Waybills). Tracking orders to ensure timely deliveries. Scanning through information to identify pertinent information. Input text and data from documents into spreadsheets. Transferring data from paper formats into computer files or database systems.
ACQUIRED SKILLS
Strong Customer Service Skills. Planning and Organizational Skills. Telephone etiquette, Excellent communication skills, interpersonal and writing skills. Computer literacy: (Microsoft Word, PowerPoint, Outlook, Excel and Access). Data capturing skills. Time management and problem solving skills. Strong administrative and general office management. Network and building bonds, analytical thinking, and multi-tasking. Strong personal and professional ethics. Ability to work under pressure and meet deadline.
REFERENCE
Name
Company
Occupation
Contacts
1
Shirindza M.J
Tshwane South College
Lecturer
2
Ompha M
Activetrack
Head of Support
3
Sebopetja M
Activetrack
Process Manager
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