Customer Service Professor
Resume:
QLuz Veronica Coffre
Tampa, FL Phone: 973-***-****. adnrwk@r.postjobfree.com
Professional Summary
Customer service professional dedicated to effective team management and customer service.
Education
2008 - MBA Business Management and Project Consulting for Corporations
ULACEX – Universidad Latinoamericana de Comercio Exterior
2007 – Postgraduate: Business Management and Strategic Development of Business ULACEX – Universidad Latinoamericana de Comercio Exterior
2006 – Graduate in Law
Universidad de Panama
Experience
Copa Airlines Panama, Panama
Cabin Chief/Line Checker February 2009 – July 2021
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Trained staff on operating procedures and company services
Provided accurate, specific and timely performance feedback for CSRs.
Identified individual development needs with appropriate training.
Maintained up-to-date knowledge of product and service changes.
Ensured that all crew members were fully qualified, properly rested, prepared for flight, had all required licenses and certificates in their possession and were briefed on all specific requirements of the trip.
Worked within flight operations to maintain a culture of safety with efficient procedures.
Delivered a wide variety of courses including topics on customer service, first class service on-board, among others
Trained and supervised staff during the performance of all their responsibilities.
Conducted quality audits during flights.
Trained new hires to perform cross-training exercises with experienced workers.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Copa Airlines Panama, Panama
On-Ground Supervisor 2007 – 2008
Universidad Del Istmo Panama, Panama
Professor of Service On-Board 2007 – 2009
Skills
Excellent time management skills
Effective problem solver
Effective workflow management
Adherence to high customer service standards
Multitasking skills
Able to learn quickly
Written and oral communication skills
Follow procedures
Attention to detail
Ability to teach
Highly proactive
Languagues
English: written/spoken
Spanish: native
Accomplishments
2011 – Being the face of the Company while receiving the First Boeing 737-800 Sky Interior delivered to an airline in Latin America.
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