Ayesha Khanam Mohd Haneef Mistry

Contact No - 916-***-****

Email Id - adnrw6@r.postjobfree.com LinkedIn Id - https://www.linkedin.com/in/aayesha-mistry-260ba8152

Address - Mumbai- 400086, Maharashtra, India

PROFESSIONAL SUMMARY

Committed Sales Analyst with 3 years of experience serving as primary analytic support and developing processes to track and monitor sales & shipment. Skilled at creating efficient reports to support effective business decision making . Good presentation & Communication skills; proven ability to deliver recommendations in a way that drives fosters company-wide adoption and continuous improvement.

WORK EXPERIENCE

Sales Analyst Nov 2019 - Present

Ergode It Services Pvt ltd Mumbai

Examine monthly, quarterly, and annual sales reports to identify sales patterns and areas for improvement, comparing actual sales data to revenue projections and expectations Assess marketplace data, including competitors, to identify areas where the company can increase its efforts. Analyze, evaluate and assess pricing structure. Building relationship with the supplier and improving the sales potential. Develop reports showing expected sales and the potential effects of new strategies to aid in decision-making. Working closely with the technical team to develop tools and dashboards.Training, Assigning work and Monitoring New joiners/Junior team members.

Customer service representative May 2018 - Nov 2019

Ergode IT Services Pvt.Ltd. Mumbai

Worked as a e-commerce customer service executive, the major task was to deal with the customer messages, customer queries, complaints, know how of the products sold i.e.providing the product details to the customer such as size,color,weight.Acting as the key coordinator between the customer and the supplier in case of return request or damage/defective products.Maintaining the Feedback percentage on the portals, Simultaneously working on the negative feed backs by convincing the customers and respective marketplaces to remove them.I have worked on Amazon com,eBay.com, Sears, Walmart.com,Walmart. CA, New-egg and NeweggB2B for my company.I have gained brilliant knowledge of customer service, not only customer service I also have knowledge of Listing products, Increasing sales,order processing as well as handling pre-shipment issues.Assigning and monitoring the work done by juniors.Sending Weekly Monthly Reports to the respective managers.

Education Counselor - Part Time Job Apr 2016 - Sep 2017

Mission Career Mumbai

Inviting the Students for a meeting.Counseling the students about the various education programs/packages available. Handling and forwarding the documents to the team.Managing the IELTS classes conducted by company members. Doing petty work such as maintain data for receiving cheque s and payments, and depositing the cheque in the bank. *This was a part time job with a traditional work environment.

Network Marketing Executive Apr 2015 - Jul 2015

Ebiz.com Mumbai

Meeting and Convincing people to join e biz. Promoting the computer products.Creating a chain of team and trying to increase it.Created a team of 6 people, bringing business of 1 lac (INR)

EDUCATION

Master of Commerce - “First Class” May 2018 - Oct 2020

Mumbai University Mumbai

Bachelor of Commerce - “A Grade” Apr 2016 - Apr 2018

S.K Somaiya College of Arts, Science and commerce Mumbai

SKILLS

•Well Aware about computers

•Team Player

•Creative

•Responsible

• Reliable

•Efficient Communication

•Analysis

•Customer service.

PROFESSIONAL CREDENTIALS

Sales Analyst, Business Analyst, Customer Service, Education counselor, Networks Marketing Executive

LANGUAGES KNOWN

•English - Proficient (IELTS Score - CLB 8 )

Hindi -Native

•Marathi - Fluent

Urdu -Native

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