Restaurant Manager
Resume:
Reynaldo Jr B. Punongbayan
Blk* Lot* BF Country Homes, Fuentes Rd,
Pajac, Lapu-lapu City, Philippines
Phone: 092*-***-****
E-Mail: adnruy@r.postjobfree.com
Age: 31
Summary of Qualifications:
Ability to communicate effectively using the English Language.
Well organized, possesses efficient problem-solving skills, strong work ethics and willingness to work hard to achieve employer objectives with ability to adjust quickly to changing priorities and make quick decisions with limited information.
Strong leadership, motivational and people skills
Acute financial management skills
Proven customer service experience as a manager
Ability to remain calm under pressure and strengthen in making decisions.
A good team player
Proven ability to build positive relationships with superiors, subordinates, and the team members.
Adaptable and flexible in different areas
Work Experience:
Service Associate
(Aug 2019-
Present)
Restaurant Manager
(Nov 2017- Oct 2018)
Office Clerk
(Sept 2012- April
2013
Movenpick Hotel Mactan Island Cebu
This is a 5-star Mediterranean-inspired beachfront resort is the ultimate hotspot for travelers seeking fun and comfort in a trendy setting.
Food Server
Presenting menus, answering questions and offering suggestions, will guide patrons through the restaurant offerings and eventually take down their chosen orders. It is often my duty to explain menu items, assist patrons with special dietary needs and recommend menu items that the restaurant would like to sell more of.
We are the face of the restaurant and has considerable influence on its patrons’ experience. We must maintain a professional and friendly demeanor and offer timely assistance to customers in order to ensure that their needs are met. If any issues arise with throughout the customer’s dining experience, I am responsible for resolving it.
In – room dining service
Skilled in retrieving all food orders and beverages from kitchen and placing on table/tray in keeping with departmental standards
In-depth knowledge of anticipating guests needs, reply quickly and acknowledge all guests
Proven record of projecting a pleasant and positive professional image to all visitors at all times.
Thorough understanding of selling and up-selling menu and beverage items in a positive, specialized manner
Comprehensive knowledge of transporting tables and trays from Room Service area to guest rooms
Cashiering
Worked closely with Store Managers, Assistant Store Managers, and Front End Managers to ensure the success of the restaurant.
Maintained a cheerful, friendly attitude towards customers while correctly operating the cash register.
Handled purchases in cash, credit cards, and ATM debit per company policy.
Performed other duties as assigned my Manager.
Receptionist
Draw up client bookings for tables and ensure that tables are set before clients’ arrival
Manage the front desk by receiving incoming calls, greeting and attending to customers
Inform guests about the availability of tables and direct them to the tables
Keep records of guests who visit the restaurant
Assist customers with answers to queries, and proffer solutions to issues within your capacity
Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
Ensure that clients make payment for services before they exit the restaurant
Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.
Choobi – Choobi Flavors Corp
Is a family oriented casual dining restaurant. Choobi Choobi’s menu courses are mostly Filipino Comfort Food.
Restaurant Manager
Coordinating daily restaurant management operation
Troubleshoot and Assist Cashier when needed.
Stocks ordering and ensuring enough stocks during special holidays or events.
Ensuring First In and First Out (FIFO) must be practiced and followed.
Constant checking with the kitchen staffs to ensure Food Sanitation must be practiced.
Delivering superior food and beverage service and maximizing customer satisfaction.
Responding efficiently and accurately to restaurant customer complaints.
Organize and supervise shifts, assign staff to designated stations.
Conduct monthly meeting with all the staffs to discuss store performance, marketing strategies, sales performance, promotional activities, minor and major customer complaints, positive customer feedbacks and store goals.
Appraise staff performance and provide feedback to improve productivity.
Ensuring work ethics must be practiced.
Conduct daily short briefing prior to start operation which includes prayer, promotional activities, previous customer complaints if there’s any, sales target, and strategies.
Ensuring service standards are meet during operation.
Estimate future needs for goods, kitchen utensils and cleaning products.
Ensure compliance with sanitation and safety regulations.
Manage restaurant’s good image and suggest ways to improve it.
Control operational costs and identify measures to cut waste.
Create detailed reports on daily, and monthly sales performance.
Present store marketing management plan to boost store sales performance.
Ensure a safe working environment.
Ensuring Pest control must be practiced daily.
Train new and current employees on proper customer service practices.
Implement policies and protocols that will maintain future restaurant operations.
Cableflex Twingear Corp
Cableflex control cables are used in marine vessels, trucks and automotive, heavy equipment, golf carts, and personal watercrafts (like SeaDoo, Jetski, and WaveRunner).
Review customer invoices for accuracy
Ensure that all invoices are mailed to customers on time
Develop an efficient invoice filing system that the entire department can use to keep track of current and archived invoices
Assist in making accounts receivables collection calls and in setting up payment terms for clients
Answer the departmental phones and distribute messages to the appropriate personnel when required
Keep the departmental printers and copiers operating properly and alert management when repair is required
Educational Background
Tertiary Level
Bachelor of Science in Hotel and Restaurant Management, University of San Carlos
(2006-2011)
P. Del Rosario St., Cebu City
Secondary Level
San Lorenzo Ruiz School
(2002 – 2006)
P. Rodriguez St., Lapu-lapu City
Primary Level
San Lorenzo Ruiz School
(1996 – 2002)
P. Rodriguez St., Lapu-lapu City
Trainings and Seminar
Commercial Cooking NCII, 2012
Seminar on The ART of Cleaning (Housekeeping), May 2008
Seminar on Turning Your Personality to the Right Frequency (Personality), May 2008
Seminar on Food Safety & Sanitation, August 2008
MOH member since 2015
Seminar on Customer Service, October 2006
References
Nick Florita
Operations Manager (Visayas and Mindanao)
Choobi – Choobi Flavors Corp.
Jeryl Tio
Director of Food and Beverage
Movenpick Hotel Mactan Island Cebu
Nigelle De Leon
Restaurant Manager
Movenpick Hotel Mactan Island Cebu
Contact this candidate