Kathleen A Wheeler

**** ******* **

West Seneca NY 14224

Cellular 716-***-****

adnrlm@r.postjobfree.com

Summary

Travel and Customer service professional with 42 years of diversified experience. I have excellent communication, time management and problem-solving skills. Dedicated to achieving customer satisfaction scores and company goals

Able to focus on projects, develop and motivate associates, to meet and exceed office goals and deadlines. Developed strong rapport with associates, and customers based on knowledge, professionalism, and integrity. Areas of Expertise

Travel Agent 14 year’s experience

Travel Manager 28 year’s experience

Developing and Training Staff

Meeting Goals

Sales and Customer Service

Experience

AAA Western and Central NY, Orchard Park

Travel Consultant

Proven ability to interact effectively with clients and staff at all levels. It is a talent that I feel I excel in. It is a core value that I have learned over the years, I strive to succeed, believe it is important to listen, understand and find resolutions that work for both the company and the client. I understand the importance of protecting the company assets as well, and it is best to lead by example. Proven excellent communication, interpersonal, and organizational skills. I pride myself on being organized and able to stay on track and focused. Accomplishing my goals and finishing projects on time. Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints, and discrepancies. Working at AAA I know the importance of maintaining client loyalty to help the business grow and succeeded. Being a Team Leader I feel it is important that my associates feel appreciated, congratulate them successes, and encourage them so they are motivated to stay on track. I also assisted customer with travel service issues such as airlines, resorts, and transportation situations. And at times assisted with non travel agency related situations including emergency road services calls, State University of New York at Buffalo

Bachelor Degree

Additional Skills

Customer Relations

Effective Coaching

Travel Coordination

Customer Relations skills: Strong Listening, Assisting with Client Needs, Scheduling Appointments, Problem Solving, Compassion and Understanding.

Management Skills: Coaching and Motivating Staff, Customer Service and Retention, Multi-task/Detail Orientation,

Personnel Training and Evaluation/Supervisory Skills, Scheduling/Workflow Management, Accounts

Payable/Accounts Receivable, Budget Planning.

Contact this candidate