SACHIN SONA BILLAVA RUDRAKUMAR

ABU DHABI Mob: +971*********

Curent Location : Near Etisalat office

almadar street

opposite to Alwahda mall,

Abu Dhabi.

Email: adnri5@r.postjobfree.com

Objective: I am a committed individual with a passion for working in the service industry. I thrive on the variety of situations and the diversity of people that this profession gives me. All of these make me a highly motivated individual that will be an asset to the organization I work in

Professional Summary:

•Has good experience in management store operations. Have travelled and worked in UNITED ARAB EMIRATES, SOUTH AND NORTH INDIA, and has a Good knowledge on service industry like fine dine, self-service and semi self-service.

•Work effectively with diverse group of people, friendly with an upbeat attitude and capable of successfully contributing to the organization.

•Fast learner. Adapt well to changes and pressures in the workplace.

•Ambitious and hardworking and committed to excellence, Result oriented

•Financial awareness & understanding of P&L

•Ability to strategize & analyze reports

•Sales & marketing orientation

Operating system & excel and internet skills

Professional Experiences

TIM HORTONS

Coffee and bake shop

ABUDHABI, UAE

SERVICE CREW DOJ-2019 7th JUN

•The position is responsible in ensuring that Guests receive an exceptional service

•Demonstrates that Guests are the number one priority

•Makes a positive first impression: smiles, makes eye contact, maintains a positive tone of voice and says ‘Thank you, have a great day or please come again!’

•Responds to Guests in a friendly manner with an appropriate sense of urgency

•Suggests products, combos or sizes appropriately

•Resolves Guest concerns and complaints in a friendly and professional manner

•Keeps all areas of the store clean, organized, stocked and ready for rush periods

•Follows proper cash procedures Stocks shelves, freezers, chillers and able to stand for long hours

•Performs all cleaning duties (sweeping, mopping, Stocking, throwing garbage, cleaning dishes, cleaning tables and chairs, cleaning washrooms, etc.) as requested by the Store Manager

•Follows all store policies and procedures (Cash Handling Procedures, Break Policy, Injury & Illness Reporting Policy, Leave Policy, etc...)

•Reports all accidents, unsafe conditions and security incidents to management

•Maintains a neat, clean and professional appearance, in accordance with the Tim Hortons’ grooming standards

•Follow all the cleaning procedures (Master Cleaning Log Book, Secondary duties, etc.)

•Follows all Food Safety standards

•Always follows Tim Hortons’ standards and guidelines when preparing product for our guests

•Prepares sandwiches, bagels and accompaniments as required, following the order

•monitor to ensure accuracy of each order

•Regularly takes temperatures of the required product and records it in the Time &Temperature log

•Supports a clean dining environment through table clean up

Completes other duties as required by the Store Manager

RHYTHM n’ BREWS.

Coffee and Music Hub

MYSORE INDIA

Assistant Manager, Steward, & Barista DOJ 2018 -2019

•Supervise an individual shifts and reports to the café manager.

•Maximize Café sales performance and drive profits, Sales forecasting and apportioning targets across teams.

•Asset & Equipment maintenance and Assuring the Timely & Accurate indent is placed for the café.

•Wastage control measures each and every day and make sure, its accurate in the system and report to Area Manager

•Briefing the team on a Shift basis to ensure the team understands the importance SOPs, ensuring the compliance of the SOPs on cash & all the tenders.

•Preparing Quality Beverages and Sandwiches and Make sure customer customers happy with service.

•Preparing Coffee arts on each beverages and including garnishes, EX: Latte Arts.

•Timely forecast of the stock in order to ensure the smooth operation of the cafe.

•Motivating the team to ensure the sales target in met.

•Ensure the team is groomed to move to the next level.

•Grievance handling & solving issues.

•Ensure the Training Certification of team members.

•Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers).

•Ensuring the Quality Audits done on day to day basis.

•Implementation of SOPs.

•Efficient utilization of the manpower by means of effective charting out the duty rooster.

•Integrity, cost controllable & Waste Management.

•Ensuring 100% score in the Management Visit Report.

•Ensure all the Customer complaints are resolved.

•Analysis of Customer database complaints & drive the footfall in the cafes.

Café Coffee Day

https://www.cafecoffeeday.com/

Café Coffee Day Bangalore, India. DOJ -2015 -2018

Cafe Coffee Day is one of the premium Café Chains in India which has comfort sitting zone with full menu range from single origin coffees and beverages, sandwiches to desserts.

Assistant Manager, Shift Manager, & Barista

•Heading Whole Café responsibilities and reporting to area manger about the sale and team performance.

•Providing new trainings to the new team members and understanding the new SOPs.

•Taking new challenges from the HOD and completing the task and briefing the same to co-workers

•Aware of whole operations in the café, like sales, customer service, and requirements to the café

•Ensure that café member should be in well knowledge and they should know the proper sops in the café

•Ensure store disciplines are continuously in place by adhering to HACCP guidelines and requirements

•Analyzing the daily collection counts and banking reports

•Achieving Target plans of the café and Planning for the same.

•To direct and supervise all store employees Ensure all disciplinary procedures and staff movements are directed through the superiors

•Ensuring customer service is of high standard, and take corrective action if required.

•Maintain a detailed knowledge of the products and imparting training on same.

•Maintain a detailed knowledge of the section merchandise, ensuring promotion

•Promoting and analyzing Sales performance, Special events and promotions.

•Ensure prompt and effective replenishing of raw products in store, Ensure effective space utilization

Ensure all stock transactions are recorded on the system timorously, accurately and correctly categorized

Academic Achievements.

Completed secondary Higher Education - D Banumaiah’s PU collage Mysore, India.

Completed Higher Education - Government High School, Bangalore University.

Government primary School -Bangalore University.

Personal Profile:

Father’s Name : Rudra Kumar

Marital Status : Single

Date of Birth : 2nd May 1995

Languages Known : English, Hindi, Kannada, Tamil &Malayalam

Permanent Address : Near GMP school, Madapur village, Somwarpet Taluq,

Coorg Dist, Karnataka.

Contact this candidate