Karyl K. Cogswell

**** ********* ***** * *****, MN 55123 t Home: 651-***-****

Cell: 612-***-**** t adnreu@r.postjobfree.com

SUMMARY

Award-winning manager, proposing solutions for schedule data processes and procedures. An adaptable team player and leader effectively communicating at the appropriate levels to manage expectations and facilitate positive outcomes.

Accurate Data Integrity

Planning /Analysis Experience

Process Improvements

Relationship Builder

Mentoring / Staff Development

Data Conversions

Motivational Communicator

Diverse Team Collaborator

Organization / Multiple Projects

PROFESSIONAL EXPERIENCE

TRAVEL LEADERS, Plymouth MN 2017 –2019 (Retired)

Independent Contractor - Senior Corporate Technology Specialist

Manage agency rebilling process for Concur, nuTravel, Deem and MagnaTech, including maintaining product and billing records in Salesforce, reconciliation of Concur invoice and quarterly referral revenue re-billing.

Manage and correct data in Concur transaction file, ensuring data for over 100,000 lines of data contained accurate billing data that could be processed by billing programs.

Worked with Travel Leaders IT department to correct billing data issues, tested program enhancements and new platforms used in processing billing files.

Created and continually maintained documentation for all billing procedures for Concur, nuTravel, Deem, MagnaTech and Concur quarterly revenue share re-billing.

TRAVEL LEADERS, Plymouth MN 2010 –2016 (Semiretired)

Senior Corporate Technology Specialist

Support over 900 corporate client Concur Travel booking sites for 100 travel agencies using the Global Distribution systems: Worldspan, Sabre, Apollo and Amadeus.

Investigate reported problems on Concur Travel sites, customize and update sites based on client requests. Open detailed cases with Concur support, providing in-depth documentation and leading questions to help resolve system problems that cannot be corrected from our support level.

Mentor agencies and team members by creating technical documentation for processes and procedures including the Concur Meeting product, finishing templates, billable and non-billable transactions, hotel booking steps and queue definition override steps.

Manage agency rebilling process for Concur, nuTravel, Deem and MagnaTech, including maintaining product and billing records in Salesforce, reconciliation of Concur invoice and quarterly referral revenue re-billing.

Created and continually maintained documentation for all billing procedures for Concur, nuTravel, Deem, MagnaTech and Concur quarterly revenue share re-billing.

Karyl K. Cogswell Page Two

NORTHWEST AIRLINES, Minneapolis, MN 1995 – 2009

Manager, Schedule Distribution

Managed 5 staff. Accurately managed and created all processes and procedures utilized in the distribution of data for industry aggregators, Global Distribution Systems, internal customers and external vendors. Products used in data production: DB2, TSO, CICS, SSIM and SSM.

Earned coveted Presidential Award, highest award in entire company, nominated by peers for top national award.

Managerial Accomplishments

During a twelve-month period, accurately managed over 145,000 flight changes affecting over 11,000,000 passenger records.

Provided continuous revenue stream by maintaining systems and processes utilized to meet the aggressive standards of accuracy and timeliness for production of the Company product.

Provided additional partnership revenue through development, coordination and synchronized implementation of all global airline–marketing partnerships. This included partnerships with KLM Royal Dutch Airlines, Air France, Delta Air Lines, Continental Airlines and many other international and domestic partners.

oNegotiated solutions and designed concepts for electronic data exchange between Company and all global airline–marketing partners.

oDeveloped long-lasting relationships with schedule managers of global airline marketing partners, facilitating continuous successful data exchange. Traveled to China, France, Netherlands, Italy, Malaysia and Singapore in support of this initiative.

Ensured smooth transition by facilitating integration processes for schedules data, during the Delta Air Lines and Northwest merger.

Team Excellence Award Winner – Schedule Distribution Team

Team Leadership Award Winner – Best Value Connect Project

Ensured accurate data integrity by networking across multiple internal business units, and external industry agencies / vendors to develop creative solutions to solve complex dynamic business challenges.

Retained customers through development of long-lasting relationships with cross functional groups, which resulted in communication of detailed information at the appropriate technical level and on the appropriate timeline.

Process Improvement Accomplishments

Quickly assimilated industry standards into current and new process and procedures. Developed process for uncontrollable circumstances that impacted industry (Pilot Strike and SARS)

Designed requirements for system enhancements in collaboration with distribution partner, Travelport, for coordinated testing and implementation in internal systems and other Global Distribution Systems (SABRE / AMADEUS).

Improved efficiency through development and implementation of new processes and procedures. Secured long–term support of schedule processes by changing ownership of technical programs from internal NW group to WORLDSPAN.

EDUCATION / AFFILIATIONS

BS, Winona State University, Winona, MN

Airline Industry Member – IATA Schedules Information Standards Committee (SISC)

Midwest Chairman – United States Inter–Regional Highland Dance Championship

REFERENCES

Beverly Spires – Manager Corporate Technology

Email: adnreu@r.postjobfree.com

Phone: 256-***-****

Julie Mikus

Email: adnreu@r.postjobfree.com

Phone: 970-***-****

Cathy Foy

Email: adnreu@r.postjobfree.com

Phone: 952-***-****

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