Volunteer Services Adult Education
Resume:
Felicia Shelton
Spartanburg, SC *****
*********************@*****.***
to secure a position with a progressive company that will afford me the opportunity to utilize my experience and skills with an opportunity for growth. Desired Occupation: Social and Community Service Managers Community and Social Service Specialist,
Social Workers, Case Manager
Authorized to work in the US for any employer
Work Experience
Case Manager
Apidel Technologies - Philadelphia, PA
January 2021 to Present
Contact tracing- interviewing employees who had symptoms of COVID-19. Maintain Documentation of contraction, transmission, notification of site communications, Return to work and status emails. Also responsible for clearing employees to return to work.Responsible for intake, scheduling, exposure interviews and confirmed presumed interviews.
Case Manager
The Charles Lea Center - Spartanburg, SC
January 2019 to May 2020
Job Duties: Responsible for identifying individual, needs, strengths, and resources; coordinating services to meet those needs; and monitoring the provision of necessary and appropriate services which are supportive, effective and cost efficient. I was also responsible for, assessment, planning, development, implementation, crisis intervention, advocacy, and consultation/collaboration. Human Services Specialist
South Carolina Department of Social Services - Greenville, SC August 2008 to July 2009
Job Duties: served as a specialist to plan and execute case work activities to facilitate safety, permanence, and well-being of children who have experienced abuse and/or neglect. Assess risk and manage safety threats to children in the custody of the agency. Engage children and families in development of treatment plans; access services; monitor behavior change; thoroughly document activities for the case file; ensure needed services are linked to care provider; participate in supervision and legal consultations; prepare court; collaborate with Guardians ad litem; law enforcement and service providers; testify in court; make required face to face contacts with children, families, and providers; participate in other activities related to safety, permanency, and well-being of children. Adopts, implements, and promotes agency values and philosophy in the course of employment with agency.
Qualified Professional
RHA Health Services Inc - Hendersonville, NC
July 2007 to August 2008
Job Duties: coordinated and monitored the array of services and supports identified in each consumer's person-centered plan. These interventions are strength-based and focus on the promotion of recovery, symptom reduction, increased coping skills and the achievement of the highest level of social functioning. Senior Manager of Early Intervention
The Charles Lea Center - Spartanburg, SC
April 2006 to June 2007
Job Duties: Responsible for implementation of policies, procedures and standards related to children's services for infants, toddlers and preschool children with disabilities, contacting family members to determine that the needs of the child /family are being met, conducting file reviews to ensure quality and compliance of DDSN and Medicaid
Policies. I am also responsible for the daily supervision of four-early interventionist, coordinating transitions to and from other community services.
Lead Service Coordinator
The Charles Lea Center - Spartanburg, SC
February 2006 to April 2006
Job Duties: Responsible for identifying individual, needs, strengths, and resources; coordinating services to meet those needs; and monitoring the provision of necessary and appropriate services which are supportive, effective and cost efficient. I was also responsible for, assessment, planning, development, implementation, crisis intervention, advocacy, and consultation/collaboration. Also responsible for assistant supervisor duties, mentoring new employees and providing assistance to team members that require assistance and training in service coordination duties, compliance-file reviewing. Promoted to Senior Manager of Early Intervention.
Case Manager
The Charles Lea Center - Spartanburg, SC
October 2002 to February 2006
Job Duties: Responsible for identifying individual, needs, strengths, and resources; coordinating services to meet those needs; and monitoring the provision of necessary and appropriate services which are supportive, effective and cost efficient. I was also responsible for, assessment, planning, development, implementation, crisis intervention, advocacy, and consultation/collaboration. Promoted to Lead Service Coordinator.
Director of Outreach and Volunteer Services
The Bethlehem Center - Spartanburg, SC
December 1999 to July 2000
Job Duties: Provided emergency financial assistance to impoverished families who were unable to meet all basic financial obligations. Processed applications for payment of medication, food, rent and utilities. Coordinated all volunteer, community services and public speaking engagements. I provided Coordination of all adult education, adult life skills and Highland Neighborhood Watch Association. Assistant Manager
Wendy's Restaurants - Spartanburg, SC
April 1997 to May 1998
Job Duties: Responsible for the daily operation of the restaurant, maintaining excellent customer service, handling large sums of cash, the supervising and scheduling of employees, and the hiring and training of new employees. I was also responsible for monitoring and control of the inventory, budget, and product loss.
Account Executive
Management Recruiters - Spartanburg, SC
November 1996 to April 1997
Job Duties: Responsible for securing job orders and filling those orders with qualified applicants. Also responsible for extensive interview, research, Performing background checks, and preparing applicants for interviews.
Assistant Manager
Wendy's Restaurants - Spartanburg, SC
September 1994 to November 1996
Job Duties: Responsible for the daily operation of the restaurant, maintaining excellent customer service, handling large sums of cash, the supervising and scheduling of employees, and the hiring and training of new employees. I was also responsible for monitoring and control of the inventory, budget, and product loss.
Early Interventionist/Case Manager
Georgetown County Board - Georgetown, SC
January 1991 to May 1994
Location: Georgetown, SC
Duration: 01/1991 05/1994
Job Duties: Responsible for the in home training of children ages 03 years, and their families, conducting assessments and developing individual family service plans. My duties also included planning and facilitating multidisciplinary team meetings. Referring families to other service agencies. I was responsible for working individually with young mothers with mental disabilities and the orientation of new staff members.
Education
Masters of Business Administration in Business Administration Strayer University - Greenville, SC
August 2010
Bachelor of Arts in English Education
South Carolina State University - Orangeburg, SC
May 1987
Skills
• Skills and Abilities: Proficient in Windows, Micro Soft Word and Works. Proficient in SCDDSN Service Tracking System and Precision Care database Former certified child and infant CPR instructor and HIV and AIDS prevention instructor. Notes and other information: References available upon request.
• Case Management
• Developmental Disabilities Experience
• Social Work
• Crisis Intervention
• Autism Experience
• Special Education
• English
• Intake
• Adult Education
• Toddler Care
• Care plans
• Microsoft Access
• Salesforce
• Intake
• Sales
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