Gayle M. Koonce

Greater Atlanta Area

770-***-**** adnrcy@r.postjobfree.com

Summary

Work with C-level management. Strong oral & written communication skills, allows for working effectively with senior leaders & external partners. Self-motivated with key attributes including demonstrating initiative, anticipating issues, employing sound judgment, making timely decisions & seeing the big picture, while maintaining strong attention to detail.

Skills and Expertise:

Strategic Planner

Interpersonal Relationship Building

Detailed Thinker

Program Manager

Proactive Problem Solver

Workflow Administrator

Business Process Improvement

Coach

Facilitator

Experience

COX ENTERPRISES, Atlanta, GA

Talent Management, Employee Relations, Executive Training Program Facilitator, 2017 – 2019

Executive Assistant, Human Resources, Talent Management, & Diversity, 2007 - 2016

Executed & maintained processes in project management, quality control, facilitated communications between employees, managers, & the Legal Department. Verified complaint details & researched compliance issues. Discussed & looked at alternatives regarding employee concerns. Coordinated & managed tasks in support of executive learning and development programs, including talent management, material preparation & catering management. Controlled telepresence systems.

Provided administrative support for 4 vice presidents, employee relations, & diversity staff. Tracked department budget expenditures, developed internal communications (distributing information, scheduling presentations, managing phone calls & e-mails). Arranged conference registrations, air travel, hotels & presentations.

Researched and streamlined catering process, resulting in catering costs reduction. Awarded merit increase for reducing expenses by 50%

Administered & disseminated behavioral assessments

MARSH & MCLENNAN / GUY CARPENTER, Atlanta, GA

Senior Administrative Assistant, 2002-2007

Supported 5 executives & 2 analysts. Provided administrative & marketing support for 32 external client accounts. Created contracts, placement summaries & exhibits for clients. Processed travel expenses. Helped switchboard operators, managed workflow & calendars.

Military Service

Veteran, United States Army Military Police Corps - Medal of Commendation awarded for lifesaving

Department of Defense, MEDDAC, Patient Administration Division, Clerk

Education

Walden University: Coursework completed toward Master’s in Clinical Social Work

Lakeview Behavioral Health Acute Care Hospital, 2 Social Work Internships (included triaging adult & child clients, facilitated group meetings, and follow up communication with client families to answer questions & provide status updates)

Shorter University, Atlanta, GA, Bachelor of Science (BS), Human Services

Christian Business Association, Atlanta, GA, Leadership Coach Training Certification

Grace Ministries International, Certificate in Paraprofessional Counseling

Community Experience

Independent coaching provided for individuals transitioning through life concerns

The H.E.L.P. Center, The Central Church, paraprofessional coaching. Assisted community members in managing mental health challenges. This often-included grief support, marital counseling, & other help with various life issues.

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