Title: Full Time Customer Service

Billie G. Willard

*** ******** ****

Whitefield, ME 04353

207-***-****

adnrbu@r.postjobfree.com

OBJECTIVE:

To secure a challenging position where my experience and work ethics will place me with a dedicated team.

SKILLS:

Extensive and successful experience work with customers or clients.

Strong public relations and customer service on phone and in person.

Computer skills with internet in home.

Microsoft Word, Excel, and experience in data entry.

Effective conflict resolution skills.

Ability to organize and use time effectively and to be creative and analytical.

Trained in HIPAA.

Communicating with patients or clients by phone.

Accounts payable, accounts receivable, cash accounts and filing.

Have experience with a patient electronic record system.

Familiar with Maine’s geography counties and town locations.

EMPLOYMENT:

1/07 – 3/20 Sweetser 329 Bath Road, Brunswick, ME 04011, 1-800-***-****

Customer Service, receptionist, and switchboard operator. Triaged all calls in a

timely fashion communicated effectively with internal and external customers.

Greeted and directed clients and others that entered the facility. Also performed

other duties as assigned.

Audited taxi invoices and compiled them for payment.

Entering bus tickets transaction into ECR.

Working with people in crisis on the phone and in person until the person

could be connected with a crisis professional.

Organized the scheduling of conference rooms in the Brunswick facility.

Checking in clients.

Making reminder calls.

Scheduling appointments for clients.

3/04 - 3/10 Town of Alna, 1568Alna Road, Alna, ME 04535, Phone number 207-***-****

First Selectman, duties include. Municipal Management and community problems,

Working with the state and federal programs, purchasing. Including the bid process,

budget and prepares the annual report. Attends various meetings on behalf of the

Town. Maintains the administration organization of the town to ensure efficiency of

Operations. As chair of the board is directly involved in hiring, evaluating, promoting,

Disciplining employees. Set attainable goal for the Town. Maintain contact with the

public by handling suggestions, complaints, and information request.

1/03 – 1/07 Worked in positions with temp agencies. Gained valuable training from each of these

positions.

1978 -12/02 Self-employed, “Catering by Billie” owner-operator of a small business. All aspects

of operating a small business: including customer relations, personnel management,

and accounting.

EDUCATION:

Training at Sweetser:

HIPAA privacy, Workplace Harassment, Blood-borne Pathogens, and infectious Diseases,

Fire Safety. Mental Health First Aid (Adult and Children)

Husson College, Bangor, Maine

Accounting and Business Education

Bangor High School, Bangor, Maine

High School Diploma

University Maine at Augusta, Augusta, Maine

Continuing education a d professional development

Adult Ed at Wiscasset High School, Wiscasset, Maine

Medical Terminology

AWARDS:

Service award, five years of service from Sweetser. Anniversary date January 8, 2012

Garland Award. “The Laurence S. Garland, Jr.” Memorial Award for selfless commitment to others.

From Sweetser 2011

Service Award, Ten years of service from Sweetser. Anniversary date January 8, 2017

Notary Public from 3/2004 to present.

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