Jennifer M. McNichols

Whitehall, PA *****

Phone: 315-***-**** Email: adnrb1@r.postjobfree.com

Education:

• State University of New York at Fredonia (2013)

-Bachelor of Arts in Journalism/Communications and Writing minor Work History:

• Customer Service Specialist

Principle Labs, LLC – Bethlehem, PA (Nov. 2019-April 2021)

-Full-time in Customer Service department for over a year, where most of my duties included answering phone calls, emailing or faxing requested laboratory results, as well as packing and shipping supplies.

-Part-time Specimen Accessioner for the last month of employment, where I verified the samples that were received, and then entered them in their laboratory information system.

• Customer Care Representative

Advanced Disposal w/ Robert Half Agency– Northampton, PA (June 2019-Sept. 2019)

-Answered inbound calls to efficiently resolve the customer's inquiry in regards to their garbage disposal account.

• Customer Service

National Book Company (W.W. Norton) – Dunmore, PA (Nov. 2017-May 2019)

-Provided customer service in a call center environment.

-Used AS400 and Microsoft Office programs.

• Temporary Assistant Editor

Penn Foster w/ Express Employment Agency – Scranton, PA (May 2017-July 2017)

-Proofread and edited course materials for the upcoming school year.

• Manager

The UPS Store – Amherst, NY (Feb. 2015-Feb. 2017)

-Provided packing, shipping, printing, and notary services.

-Created the work schedule for myself and the rest of the employees.

• Freelance Writer

Niagara Frontier Publications – Grand Island, NY (March 2014-Feb. 2015)

-Composed articles covering school meetings and events around Buffalo, NY.

• Secretary/Receptionist

Peters & Associates, CPA’s, P.C. – Syracuse, NY (June 2013-Jan. 2014)

-Answered phone calls and helped walk-in clients.

-Filed paperwork and assisted with processing tax returns. Additional Writing/Editing Experience:

• Staff Writer

The Dunkirk Observer– Dunkirk, NY (May 2012-Aug. 2012)

-Published articles weekly on news and events in Chautauqua County.

• Writer/Editor

The Leader – Fredonia, NY (Sept. 2011-May 2013)

-Created weekly articles about campus news at SUNY Fredonia.

-Edited paper for grammar and content.

Skills and Achievements:

• Computer – Microsoft Suites, Publisher, and AS400 (IBM iSeries) Google Docs, WordPress, Adobe Photoshop, and Social Media proficient

• Possess a valid Pennsylvania Driver's license

• Detail oriented

• Time management

Website: https://jennifermcnichols.wordpress.com/

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