Administrative Assistant Service Representative
Resume:
CORI
DENSMORE
****.***********@*****.***
Toledo, OH 43614
SKILLS
Strong Organizational Skills
Meticulous Attention to Detail
Resource Coordination and Allocation
Appointment Coordination
Microsoft Office Suite
Epic Systems
Data Entry
MS Office Proficient
Communication Skills
Account Management
Credit Card Processing
Leadership Skills
Document and File Management
High Volume Phone Inquiries
Accounting and Bookkeeping
EDUCATION
University of Toledo
Toledo, OH • Expected in 06/2022
Bachelor of Science: Human Science
PROFESSIONAL SUMMARY
Knowledgeable, Hardworking, and dedicated customer service professional with extensive experience in Clerical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
WORK HISTORY
Area Office On Aging - Administrative Assistant
Toledo, OH • 01/2021 - 06/2021
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Coordinated travel arrangements for senior citizens
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Arranged rapid office equipment repair and maintenance with vendors.
Maintained staff directory and company policy handbook for human resources department.
Efficiently worked with microsoft word, excel, and powerpoint applications
Executed record filing system to improve document organization and management.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Developed and updated spreadsheets and databases to track, analyze and report on performance and data.
Managed accounts payable and receivable for office grossing per year.
Anthem Blue Cross Blue Shield - Customer Service Representative
Cincinnati, OH • 10/2020 - 01/2021
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to external customers in fast-paced environment.
Recommended multiple insurance to customers, thoroughly explaining details.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Boosted sales revenue by skillfully promoting diverse Insurance options.
Toledo Hospital - Patient Safety Assistant
Toledo, OH • 05/2019 - 10/2020
Used Epic systems to maintain records of all Patients
Worked flexible hours; night, weekend, and holiday shifts.
Reported to RN for assignment at the beginning of shift prior to entering patient's room
Help patients eat, walk, dress, go to restroom etc.
Coordinate breaks with shift team members to ensure continual observation of all Patients.
Working to help and assist with children as well as adults
Kingdom Of Beauty - Administrative Assistant/HR Assistant
Toledo, OH • 06/2015 - 05/2019
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Answered and directed 50 outbound and inbound phone calls per day.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Maintained and scheduled complex calendars.
Used QuickBooks to produce monthly invoices, reports and other deliverables.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Promoted team productivity by keeping supplies organized and well-stocked.
Responded to client request for products, services of company information
Handling sensitive information in a confident matter
American Credit Resolution - Collections Agent
Atlanta, GA • 06/2014 - 06/2015
Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Directed day-to-day collections functions, including recruiting, training and developing high-performing teams.
Counseled debtors on payment options and arranged installment agreements.
Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Monitored accounts for compliance with established payment plans and flagged those in violation.
Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Maintained compliance with fair debt practices and regulatory guidelines.
Investigated accounts with balance errors using accounting software.
Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
Processed payments and applied to customer balances.
McDonald's Restaurant - Crew Worker
Oregon, OH • 01/2012 - 06/2014
Kept customers and crew areas organized.
Greeted customers, provided friendly and knowledgeable service and placed orders.
Assisted other team members to achieve goals.
Cooked, prepared and bagged food for customers.
Supported great dining and meal experiences for guests.
Calculated totals, processed payments and issued receipts.
Worked well with teammates and accepted coaching from management team.
Maintained energy and enthusiasm in fast-paced environment.
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