Customer service expert
Resume:
Jennifer Butner
*** ****** *****, *******, ** ***52
815-***-**** adnr8j@r.postjobfree.com
Service-oriented, Customer Service Professional
Organized and detail orientated, self-motivated
Trustworthy and dependable, excellent work ethics.
Experienced in sales, claims, record keeping & customer service.
Illinois Producer license in P & C, Health and Life
Mars Insurance / Wheadon Financial Crystal Lake, IL Commercial Lines CSR 07/01/2019 – 02/05/2021
Responsible to research & provide Certificates of insurance and other documents to
Accurately verify coverage for commercial lines customers
Answer phones, made calls & sent emails to customer concerning billing & renewals
Of commercial lines insurance policies
Gave excellent customer service to ensure customer retention.
Skilled with various systems, including Excel, Outlook, DORIS & EPIC
Ball Horticultural Company West Chicago, IL Sales Rep support and CSR 02/04/19- 06/14/2019
Provide customer service support to in field Sales Representatives
Process orders, claims and invoicing questions or problems.
Answer phones, make calls, keep records
Work with other departments; billing, credit, Suppliers to ensure excellent customer service.
Skilled on Excel, SAP, Outlook, Webtrack, Cisco and other.
State Farm Insurance, Libertyville, IL Licensed Sales Producer & Customer Service 10/2016- 02/2019
Maintained customer accounts for a very busy insurance office.
Sales, recommending policies and coverage limits.
Working with service department & underwriters.
Quoting, claims handling, billing to resolve customer policy issues.
Successfully maintained customer information and note documentation, successfully working in several State Farm systems.
Gave excellent customer service to ensure customer retention.
Farmers Insurance, Crystal Lake, IL Licensed Sales Producer & Customer Service 7/2016-10/2016
Responsible for new business sales
Customer retention
Allstate Insurance, Lake Zurich, IL Licensed Sales Producer & Customer Service 10/2015- 07/2016
Responsible for new business sales for New Allstate office
Building report with prospective and current customers to build business
Efficiently uses Alliance quoting system, DYL lead service for quoting, binding, record keeping, Windows, Webmail, Excel, and more.
Confers with Underwriters, billing and technology support representatives to ensure customer satisfaction
Completed ExCEL college course from American College to EXCEL at selling LIFE insurance, prospecting, needs assessment, product knowledge.
Insurance Noodle, Chicago, IL Licensed Client Service Representative 5/2015 – 10/2015
Part of a Customer Service team that fielded hundreds of calls and emails for the start up of new commercial lines client Farmers/ Kraft Lake
Handles hundreds of incoming calls and emails, producing documents and verifying policy information for a fast-growing commercial insurance brokerage.
Knowledgeable of over twenty Carriers requirements.
Maintains client records, updating account information in TRUDI system.
Accurately resolves service problems by clarifying clients’ complaint and needs, through actively listening, analyzing problems, determining best solution, expedite correction.
State Farm Insurance Crystal Lake IL Licensed Customer Service Representative 02/2014- 03/2015
Actively answer calls and maintained customer accounts for a busy insurance office.
Sales, quoting, claims and billing to resolve customer policy issues and ensure customer retention.
Successfully maintained customer information and note documentation, successfully working in several State Farm systems.
Gave excellent customer service to ensure customer retention.
BENICO Insurance Huntley IL Licensed Insurance Broker 06/2009-06/2011
Opened and operated insurance office created and executed marketing plan to build business.
Made calls, met with customers to built trust and relationships.
Represented seven major companies, recommending policies and coverage limits.
Responsible for all sales, quoting, billing and handling all record keeping, renewals and claims.
Interfaced with multiple quoting systems.
Maintained excellent customer service with 98% customer retention.
OTHER POSTIONS HELD
HYATT Summerfield Suites Schaumburg IL
Executive Housekeeper and Kitchen Manager
ARAMARK Correctional Services
Kitchen Supervisor
Saga Hotel Food Service, Ca.
Director of Sales & Catering.
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