Denis Ivanov

**** ******* ******, ****** ****, Philippines

+63-995-***-****

adnr3z@r.postjobfree.com

Qualifications

Languages:

Russian: Native;

English: Fluent

Industry specific software:

Microsoft Office – Word, Excel, PowerPoint;

Google Docs;

Salesforce;

Zendesk;

Slack;

Ringcentral;

Raven360;

RDP.

Core Qualifications:

• Customer service oriented;

• Clear written and verbal communication skills;

• Attentive and able to listen with interest;

• Fast learner;

• Initiative when needed;

• Interpersonal skills;

• Flexible;

• Always eager to learn;

• Team player;

• Proactive;

• Vigorous.

Education

Southville international School and Colleges June 2014 – August 2016 High School/ International Baccalaureate (IB)

1281 Tropical Ave.

corner Luxembourg St.,

BF Homes International

Las Pinas City, 1740

Manila, Philippines

Delia School of Canada September 2012 – June 2014 High School

Tai Fung Avennue,

Taikoo Shing,

Hong Kong.

Experience

Blockchain.com

11/F Glorietta 2 June 2021 - Present

Corporate Center, Russian Customer Service Representative (External contractor) Makati City, Crypto currency platform

Philippines 1224 Handling English and Russian customers’ complaints, issues and inquiries via zendesk; Educating customers about platform’s services and capabilities; Redirecting/escalating tickets to proper departments. OpenAccessBPO

11/F Glorietta 2 April 2019 - Present

Corporate Center, Russian Customer Service Representative Makati City, Travel agency project.

Philippines 1224 Handling English and Russian customers’ complaints and inquiries via email and phone calls; Editing customers’ accounts information upon request; Handling membership payments;

Sending refund requests upon eligibility;

Handling customers’ credit card information;

Educating customers on the company’s services, memberships’ guidelines, promos. Robotic processes automation project

Handling and directing English and Russian customers’ issues and inquiries via phone calls and emails;

Handling outbound and inbound calls;

Creating Salesforce profiles and cases;

Conducting customer satisfactory research with surveys; Volgograd-

NefteGazEngineering

(Construction Company)

Volgograd, Russia

May 2018 - March 2019

Engineer of production and technical department

Creating and editing construction related documentation; Submission of related documents to the respected recipients as well as defense of the content within it;

Overseeing company’s online banking transactions;

Book keeping;

Personnel coordination;

Crowdsourcing for specific objectives;

Purchasing and distribution construction related tools, supplies and materials.

Contact this candidate