Payroll Assistant Food Manager

CHERIE BECKER

Woodbridge, VA 703-***-**** adnr1m@r.postjobfree.com LinkedIn: www.linkedin.com/in/cherie-becker

Professional Summary

My ability to design and implement corporate workforce planning, restructuring and management practices, techniques, and evaluation methodologies has been most notably demonstrated in my most previous two positions over the last 20 years. I have effectively negotiated with key officials within and outside the organization, and successfully defend official positions on a broad range of human resources related.

Skills

Human Resources Strategy & Leadership

Employee Relations, Satisfaction & Retention

Policy Assessment &Program Development

Compensation & Benefits Design

HR Information Systems Management

Payroll Processing & Verification

Staff Training & Development

Performance Reviews & Appraisal Systems

State & Federal Labor Compliance

Recruiting, Screening & Interviewing

Employee Handbooks & HR Policies/Procedures

HR Metrics & Data Analysis

Employee Life-Cycle Processes

Microsoft Office Suite: Word, Excel, Outlook, PowerPoint

Work History

Human Resources Manager 07/2018 to 06/2021

Priority Toyota Springfield – Springfield, VA

Managing the full employee life-cycle process including developing and implementing personnel programs, policies, or procedures that align the workforce with the strategic goals of the company.

Providing human resources leadership for over 350 employees including all HR staff and a Payroll Assistant while overseeing employee relations, safety, recruiting, benefits, and payroll administration.

Develops effective recruiting and retention programs to facilitate the staffing of the store; coordinates the transfer of employees from one store to another.

Facilitate the hiring process, interviewing and placement of specified positions. Conducted new hire orientations up to 24 times per year.

Overseeing administration of benefit programs for paid time off, insurance, and FMLA including implementing a new 401k plan, a dual-option health care plan, and a health savings account while realizing premium cost savings of 20%.

Reducing costs, lowering attrition, and gaining better hires by partnering with managers on staffing and targeted recruitment needs for executive, marketing, technical, back office, and operations positions.

Significantly updating the employee handbook to advance the engagement of existing employees, introduce new employees to the culture of the organization, and mitigate organizational risk in legal matters.

Collaborating with management to review gaps and develop improvement action plans, administering employee relations programs to promote employee morale, and conducting periodic surveys to measure employee satisfaction.

Investigating employee complaints or concerns and minimizing risk by protecting the interests of employees and the company in accordance with policies, governmental laws, and regulations.

Providing guidance on policies and procedures to harmonize responses, provide appropriate investigation actions, and reach resolution of grievances while liaising between multiple business divisions to improve communications.

Participating in job fairs to bring in local talent for long-term or seasonal positions and updating training processes by reviewing existing documentation, leveraging feedback from associates, in accordance with legal and compliance teams.

Streamlining HR efficiencies, coordinating new hire orientations, onboarding and training for 300 new employees while bolstering employee job position knowledge and skillsets.

Handling all employee claims including performance-based and harassment incidents as well as collaborating with legal and compliance teams to review paperwork, obtain feedback, and obtain information for new training processes.

New Car Inventory Manager 01/2002 to 07/2018

Lindsay Lexus – Alexandria, VA

Spearheaded hiring, training, and supervision of sales staff providing employee development management and performance evaluations.

Designed sales and service programs, processed commission sheets, and payroll administration.

Set sales and expense goals, prepared departmental operating budget, and supported sales representative by establishing realistic objectives.

Controlled new inventory scanning in vehicles, investigating variances, and updating sales information.

Maintained Customer Satisfaction Index ratings with potential buyer tracking utilizing sales control systems to record preferences and document contact history.

Hired, trained, and supervised automotive sales employees, directing staffing, performance evaluations, and training for effective functioning of sales or service programs as well as processing commission sheets and payroll.

Consulted with department heads for advertising services, obtained equipment and customer information, discussed equipment needs with prospects, and advised on type of automotive equipment to buy.

Led all aspects of new vehicle inventory by overseeing $125M in annual sales, scanning and entering new inventory, and updating numbers and investigating variances while maintaining the highest level of CSI (Customer Satisfaction Index).

Anticipated sales and expense goals monthly/annually and generated departmental operating budget while supporting sales representatives to set realistic, aggressive monthly targets and supporting deal closures.

Responded to customer concerns or complaints to ensure the highest level of customer satisfaction, handling retail-related concerns and coordinated with salespeople to close vehicle purchase deals.

Created, implemented, and adjusted procedures, trained new staff on job duties, company policies and safety procedures for rapid onboarding, and kept up-to-date, accurate records to prevent errors in processing or delivery.

Training, Licenses & Certifications

SHRM-CP Certification – 02/2021

Human Resources Management Certificate – University of Phoenix, Tempe, AZ – 07/2018

First Aid/CPR Certification

ServSafe NOVA Food Manager Certification

Human Resources Specialist in ADP Workforce Now Certification

Education

University of Phoenix, Phoenix, AZ -- Bachelor of Science / Human Resource Management

Indiana University, Bloomington, IN -- General Education

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