Program Director

Raymond Powers

Salem, OR 503-***-**** *******.*.******@*****.***

Insightful and highly accomplished Operations Manager and Military Veteran offering expertise in program/project management, team leadership and training, strategic planning, quality assurance, risk mitigation, security management, complex analysis, research, data compilation, administration, scheduling, accountability, and problem solving. Effectively drive administrative and operational objectives within projects and daily requirements. Ensure the delivery of optimal customer service. Engage in budgeting, scheduling, planning, reporting, and P&L oversight. Utilize knowledge of engineering, logistics, operations, program management, cybersecurity, and information technology to achieve goals. Deliver clear communication to a diverse audience. Consistently exceed organizational expectations. Arrive at difficult decisions in stressful and fast-paced environments.

AREAS OF EXPERTISE

Program/Project Management Team Leadership/Training Operations Management Veteran Advocacy Strategic Planning

Case Management Patient/Client Advocacy Transitional Programs Quality Assurance Safety Management OSHA

Security Management Facilities Management Research Investigations Complex Analysis Accountability MS Office

Administrative Management Collaboration Community Referrals HIPAA Relationship Building Communication

PROFESSIONAL EXPERIENCE NARRATIVE

2016 to Present: WestCare Oregon Salem, OR

PROGRAM DIRECTOR (2020 to Present)

Serve as the Program Director for the Homeless Veterans Program to provide clinical and administrative programmatic leadership and oversight, and ensure training needs are met. Coordinate client care through collaboration with multidisciplinary healthcare professionals and community partners to provide and facilitate services.

Deliver administrative leadership and supervision within the program, directly overseeing 7 personnel.

Serve as a liaison to deputy administrators and external groups/agencies to promote inter-organizational collaboration, including attendance at general and advisory board meetings.

Assist in grant planning and the initiation of potential funding opportunities, engage in the design and implementation of research, including program evaluation and outcomes studies, and arrange for staff development and education.

Participate in the design and implementation of monthly training on specific topics, and manage the annual training calendar.

Implement quality assurance and utilization review systems to monitor treatment effectiveness.

Assist in the development of program fiscal and budgetary tracking systems and implementation, oversee the operating budget, and monitor fiscal expenditures.

Monitor compliance with required standards and regulations, participate in case conferences, develop and implement procedures to meet policies and contract management standards, and assist in grant planning.

VETERAN ADVOCATE / MAINTENANCE ENGINEER (2016 to 2020)

Collaborated with community resources to provide services to participants/clients of the WestCare Salem Veterans Home. Assessed resource needs of participants, educated and referred individuals to community agencies and businesses to address requirements and to work on individual growth plans, and assisted veterans in establishing/re-establishing community support systems.

Served as a veterans advocate to improve access to required services, participated in staffing decisions, completed electronic documentation of services in a timely manner, and assisted other staff to promote cooperation and present professionalism.

Maintained the facility grounds and buildings in a safe and efficient operating condition as a maintenance engineer.

Maintained an inventory of supplies, donated items, and a tool control system.

Scheduled and supervised clients assigned to perform maintenance duties, responded to routine emergencies, completed normal repairs, defined issues and provided assessments, managed daily work orders, and transported clients outside of the facility to perform job duties or attend appointments.

Participated in a daily shift exchange, including documentation in a facility log.

Performed semi-skilled tasks in the upkeep of buildings, installed, maintained, and repaired basic carpentry, painting, electrical, plumbing, locksmith, carpet, flooring and mechanics, and engaged in general grounds upkeep.

Maintained the warehouse in a safe and orderly condition, receiving and checking in goods/materials against POs.

Performed weekly safety checks throughout the facility to ensure a clean and safe environment.

2012 to 2017: Skyline ULTD, Inc. (federal contractor) Salem, OR (Headquarters: Washington, DC)

CIVILIAN CONTRACTOR – Transition Assistance Advisor

Assisted service members from all branches of the military in understanding and accessing state and federal benefits in addition to services through the Department of Veterans Affairs, Veterans Health Administration, Veterans Business Administration, Military Health Systems, and the Department of Labor.

Coordinated efforts with the VA, TRICARE, veteran services organizations, and other federal, state and community resources to provide important information, and help in obtaining services to meet specific needs.

Participated in the mobilization and demobilization process to brief and advise service members and their families regarding available VA entitlements and community resources.

Coordinated activities for post-deployment health reassessment events, researched and resolved issues associated with entitlements, and advised Joint Forces Headquarters while coordinating with family support specialists and employer support groups to receive access to available entitlements through various organizations.

2009 to 2016: US Army Salem, OR / Baghdad, Iraq

OPERATIONS SERGEANT MAJOR

Provided mentorship, technical advice and administrative guidance regarding programs, objectives, policies, procedures, mission analysis, courses of action, and problem solving for the military unit. Identified training and development needs, established training plans, and provided instruction on processes. Prepared meeting minutes for approval by the battalion commander.

Supervised the performance and tasks of 40 military personnel and 2500 civilian staff, initiating requests for personnel actions, approving leave, and establishing performance standards.

Received and resolved complaints and grievances, promoted acceptance and adherence to the provision of programs, and recommended disciplinary action if warranted.

Developed staff performance standards, established and revised position descriptions, interviewed and selected candidates for vacant positions, planned and assigned work tasks, and set priorities and schedules while enforcing quality and safety.

Managed the command’s antiterrorism, force protection, and physical security programs, providing guidance, setting goals, monitoring the status of projects, and reviewing work products.

Reviewed and approved courseware for training courses in addition to reviewing, revising, publishing, and executing reports.

Ensured command programs were fully funded and properly obligated.

Analyzed RFIs issued from higher headquarters, providing guidance to staff, and reviewed the tasking tracker database to ensure taskings were properly logged and tracked through completion.

Advised managers and staff on short suspense or late taskings having the propensity to bring controversy to the command.

Reviewed and approved all reports and briefings for submission to higher headquarters, and monitored key events and revisions to the command’s long-range calendar.

Reviewed, approved, or denied all company commander fiscal year ammunition requests and shortage adjustments.

Maintained the command’s ammunition utilization rate at 90% or higher.

Provided leadership, guidance, training and mentorship to meet the commander’s intent in the execution of command-level activities, ceremonies, and special events.

2010 to 2012: Oregon National Guard La Grande, OR

CIVILIAN CONTRACTOR – Joint Transition Assistance Program

Assisted servicemembers in laying the foundation of the transition from military to civilian life, providing a one-day workshop as an introduction to the essential tools and resources required to evaluate career options, gain information for civilian employment, and comprehend the fundamentals of the employment process.

Presented two-day workshops covering emerging best practices in career employment, including in-depth training to learn interview skills, build competitive results, and utilize emerging technology to network and search for employment.

Provided opportunities for service members to complete a personalized career development assessment of occupational interest and ability, and guided service members through a variety of career considerations, including labor market projections, education, apprenticeships, certifications, and licensure requirements.

Consistently collaborated between the Department of Defense (DoD), the Department of Veterans Affairs (VA), the Department of Labor (DOL), the Small Business Administration (SBA), the Department of Education (ED), and the Office of Personnel Management (OPM) to offer transitioning service members and their spouses access to resources and information.

EARLY CAREER SUMMARY

ASSISTANT PROFESSOR OF MILITARY SCIENCE (ROTC) / FEDERAL TECHNICIAN, Oregon Army National Guard, La Grande, OR

OFFICER CANDIDATE RECORDS TECHNICIAN, Oregon Army National Guard, La Grande, OR

OREGON ARMY NATIONAL GUARD INSTRUCTOR, Oregon Army National Guard, La Grande, OR

CAVALRY SCOUT PLATOON SERGEANT, US Army, Kirkuk, Iraq

CO-OWNER, North Valley Saw and Knife, McMinnville, OR

SAW FILER / MAINTENANCE SPECIALIST, Willamina Lumber Company, Willamina, OR

SAW FILER / MAINTENANCE SPECIALIST, Erickson Saw and Knife Company, Sheridan, OR

EDUCATION AND PROFESSIONAL DEVELOPMENT

ASSOCIATE OF SCIENCE – GENERAL STUDIES, University of Phoenix, Phoenix, AZ

CERTIFICATIONS: OSHA-10; TRAINING: Basic, Senior, and Advanced Leadership courses as well as Sergeants Major Academy. Diversity, Training Development, Army Basic Instructor Course, Small Group Instructor Course, Management, Operations, Vehicle Maintenance and Operation, Combat Operations, Organizational and Human Behavior, Base and Operational Security, HIPAA

Operations Manager

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