Chrystle M. Jones

** ******* **** *******, ** ***46 216*644*0330 adnr17@r.postjobfree.com

CAREER SUMMARY

Administrative Management, Human Resources, and Business professional well versed orientation in Healthcare Administration. Dedicated Human Resources Coordinator focuses on developing efficient processes using knowledge of recruiting, employee relations, training, and development. A solid grounding in daily office operations, customer care and service, sales, team building, performance management, and quality assurance. Proactive self-starter and problem solver with strong communication and interpersonal skills. Proven ability to forge strong internal and external strategic alliances. Dedicated to providing significant contributions to both short and long-term organizational goals.

Key skills include:

Office Management / Support Account Management

Database Administration Performance Management

Payroll / Billing / Invoicing Training / Coaching / Team Building

Project Planning / Oversight Software Proficient

New Employee Orientation

HR Policies/ Proficient

WORK HISTORY:

Office Manager, Mt. Pleasant NOW Development Corporation

2018 – Present

Oversee the day-to-day running of the office.

Respond to employee questions during entrance and exit interviews.

Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office

Explain policies and procedures.

Facilitate year-end talent reviews.

Complete, consistent payroll, keep accurate records of all time.

Create staff schedule.

Point person for maintenance, mailing, shipping, supplies, equipment, and bills

Organize and schedule meetings and appointments

Manage executives' schedules, calendars, and appointments.

Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved, and that clerical functions are properly assigned and monitored.

Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts, and office systems.

Ensure that results are measured against standards while making necessary changes.

Allocate tasks and assignments to subordinates and monitor their performance.

Assign and monitor clerical, administrative, and secretarial responsibilities and tasks among office staff.

Participate actively in the planning and execution of company events.

Coach, mentor, and discipline office staff.

Analyze and monitor internal processes

Advance Medical Support Assistant, VA Healthcare Systems

2010 – 2015

Responsible for receiving incoming telephone calls from external/ internal clients and relaying messages accurately and timely to clinical and administrative personnel.

Assist patients with travel requests. Inputs and maintains medical records information and consultations in the clinic using automated Computer Patient Records System (CPRS).

Processes hospital admissions and appointments (e.g., registers patients, check-in patients for appointments, enters workload data, and completes validation);

Monitors patient flow (e.g., identifies existing and potential problem areas or delays in processing medical care requests);

Receives patients and visitors in person or telephonically and records or relays messages and/or redirects calls as necessary;

Verifies patient demographic information and eligibility;

Schedules maintain and monitors patient appointments and coordinates appointments with other clinics or specialties

Arranges for transfers to and from VA and private hospitals and prepares necessary paperwork;

Notifies appropriate staff of urgent patient care matters for immediate action;

Responds to complex questions involving a range of issues (e.g. policies, regulations, etc.) in a timely, competent and caring manner; and

Develops and maintains patient and clinical records and reports

Reminder Recall patients follow -up appointments data

PACT patient align care team medical support assistant

Initiated and piloted CMT care management tool

Program Support Clerk, VA Healthcare Systems, (Internship)

2006 - 2010

Provided support and assistance in revising policies and procedures

Responsible for coordination of incoming referral information and proper communication of information.

Schedule and coordinate meetings, interviews, appointments, events, and other similar activities

Liaison between departments and operating units in the resolution of day-to-day administrative and operational problems

Assists in collections/ compilation of Continuous Quality Improvement.

Maintains/updates inventory of program supplies.

Internal Auditor, University Hospitals, (10 Week Externship)

Consult with management related to audit findings within each hospital and recommended steps to correct compliance issues.

Coordinate with management and trustees to ensure a system is in place that provides guarantee about the identification and evaluation of all significant risks on an annual basis

Reporting to the audit management and committee on the programs, policies, and activities of the department.

Organize, plan, and carry out the internal audit function that includes the preparation of an audit plan that completes the duty of the department, assigning work, scheduling, and estimating resource needs.

Conduct any tasks or reviews requested by the audit committee, trustees, finance director, or chief executive.

Provide an audit committee and management with an opinion on the internal controls in the organization.

EDUCATION:

Ph.D. of Psychology (Present)

Walden Univesity, Minneapolis, Minnesota

Master of Business Administration (2012)

University of Phoenix, Cleveland, Ohio

Bachelor of Science (2010)

University of Phoenix, Cleveland, Ohio

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