Destiny Cahoose

Saint James, MO *****

adnr16@r.postjobfree.com

573-***-****

Work Experience

Tier 1 Technical Support

Conduent

September 2020 to Present

I work as a work from home tier1 technical support specialist and mentor. I handle troubleshooting calls using multiple email resources and data bases.

I take incoming and outgoing calls.

Transfer calls when necessary to the correct department/tier. I also mentor new hires when needed. Assisting them, provide support, educate them, and help with areas of improvement. I have been graded on many calls and passed as well as gotten multiple positive surveys from customers. I have kept my metrics at the standard requirements for the company and enterprise. I have a strong work ethic and I’m constantly learning new ways to find resolutions to my customers issues while building positive rapport.

Marketing Assistant

Prock operations - Saint James, MO

April 2020 to Present

Email blasts, photoshop editing, indesign, creating. Blog posts, advertising promos etc. Unlicensed Veterinary Technician

side animal clinic - Rolla, MO

August 2019 to Present

TESTS: Cbc/chem, t4, felv, hw, parvo, he ska allergy Draw blood from jugular and Sephenous

Administer fluids sq

Administer medications: orally, ears, topical

Perform physical examinations

Documenting paper and electronically

Knowledge of modern vet med and holistically; ozone therapy, laser therapy, herbal Xray

Monitoring patients before and after surgeries

Owner/Entrepreneur

Digital Impact Marketing - Rolla, MO

Present

I run specialized campaigns and ads across social platforms to catch the attention of your SPECIFIC business.

This includes click funnels, landing pages, follow-ups etc. I track all targeted audiences and make adjustments where necessary.

https://m.facebook.com/cahoosedes/

Bather

Digital marketing

Digital impact marketing - Saint James, MO

May 2019 to Present

Cold calling and emails, click funnels, automated txt, emails, email blasts, advertising etc. Bather/Groomer

PetSmart - Rolla, MO

October 2018 to March 2019

assessment of every animal being groomed/bathed to check for abrasions, growths, dry skin, dirty teeth, etc. and informed pet parents about which package would best suit their fur baby, or recommend them to a vet.I bathed dogs of all types, trimmed nails using clippers and grinders, trimmed sanitary area and paw pads, cleaned ears and outer anal glands, blow dried the, and all-in-all, provided the pet with the best service I could for a positive, refreshing experience. Sales Associate

Rolla, MO

August 2017 to January 2019

I opened vehicles in the morning, maintained the inside and outside, making them appealing and flashy to customers. I wiped wheels, and dusted the outside. Wiped dashed and vacuumed. I changed the sign outside and made daily phone calls to promote monthly promotions. I also kept in touch with prospects daily for potential customers. I greeted everyone who walked in our doors and treated everyone with utmost respect and importance. I answered sales calls, which means I studied our inventory every chance I got to insure my knowledge on our cars. I also brought new sales ideas to my manager to help promote our business.

Laborer, Office Assistant

Bresacontracting llc - Mtn grove, mo, US

May 2016 to July 2017

Cleared out foreclosures, placed bids, uploaded/scanned/printed pictures (before, during, after) of homes included on contract. Maintained homes until resold. Cashier and Customer Service

Marshall - Marshall, MO

December 2015 to November 2016

I was a cashier and a service writer in automotive. I stocked shelves, kept track of inventory, made new end caps, binned merchandise, and made sure all work space was clean. Laborer

Bresa Contracting LLC - Mountain Grove, MO

April 2014 to January 2015

Responsibilities

I worked with a team to clean out foreclosed homes. Including removing all debris, trash, belongings left behind, and even hazardous materials. We also fixed any type of maintenance issues, including fixing anything that was considered a hazard/ or dangerous; broken stairs, stair rails, broken locks (of which we had to report to the realtor), any many others. After these homes were set to resell, I maintained the insides and outsides on a weekly basis until the home was sold. I also did some office work; uploading pictures of the work that was done, before and after, documenting, preparing taxes, and placing bids on whatever we wanted our next job to be.

Education

Associates in Veterinarian

Ashworth College - Rolla, MO

April 2019 to Present

Skills

• Microsoft Office/word/excel/powerpoint (1 year)

• Trained in Osha safety (1 year)

• Documentation (1 year)

• Tax preperation (1 year)

• Receptionist

• Scheduling

• Outlook

• Computer Skills

• Digital Marketing (1 year)

• Landing Page Optimization (1 year)

• SEO

• Online ads

• Marketing

• Marketing Strategy

• Creative Writing

• Click funnels

• Customer Service Skills

• Inventory

• Communication/building rapport (5 years)

• Inbound/outbound calls cold calling and warm (3 years)

• Customer Service

• Adobe Photoshop

• Google Docs

• Microsoft Office

• Adobe InDesign

• Pet Grooming

• Blogging

• Inside Sales

• Veterinary Technician Experience

Assessments

Typing — Proficient

June 2020

Transcribing text using a standard keyboard

Full results: Proficient

Work Motivation — Highly Proficient

March 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Logic & Critical Thinking — Highly Proficient

January 2020

Using logical approaches to problems.

Full results: Highly Proficient

Outside Sales — Highly Proficient

June 2020

Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient

Inside Sales — Highly Proficient

June 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Highly Proficient

Medical Receptionist Skills — Highly Proficient

January 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Verbal Communication — Highly Proficient

April 2020

Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient

Attention to Detail — Proficient

January 2020

Finding differences, following instructions, and noticing details among distracting information. Full results: Proficient

Sales: Influence & Negotiation — Proficient

January 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Customer Focus & Orientation — Proficient

January 2020

Responding to customer situations with sensitivity Full results: Proficient

Work Style: Reliability — Highly Proficient

February 2020

Tendency to be dependable and come to work

Full results: Highly Proficient

Recruiting — Proficient

April 2020

Managing the candidate sourcing and selection process Full results: Proficient

Front Desk Agent (Hotel) — Highly Proficient

June 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Customer Service — Expert

July 2020

Identifying and resolving common customer issues

Full results: Expert

Verbal Communication — Highly Proficient

July 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Inside Sales — Highly Proficient

June 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

December 2020

Applying customer service skills in a call center setting Full results: Highly Proficient

Basic Computer Skills: PC — Highly Proficient

August 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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