Martha Dayton Contreras 843-***-**** adnr0v@r.postjobfree.com

OBJECTIVE:

Currently seeking a position within a company where I can demonstrate my skills and training to learn and grow in a competitive work environment. I offer over twelve years of combined experience throughout the service industry. My knowledge, passion, skill set, and success from previous positions makes me a valuable asset and ideal candidate for future opportunities.

CERTIFIED:

Training for intervention procedure (T.I.P.S)

Alcohol beverage control (ABC)

Health certified through D.P.H.S.S

EXPERIENCE:

Charleston Harbor Resort and Marina, Auditor, Front Desk Agent 2020-2021 Charleston, South Carolina

– Part-time auditor and front desk agent at a four-star resort overseeing two hotels.

– Balance and ensure guest transactions are correct using problem solving and computer skills.

– Processing payments, ensuring guest accounts are up to date, and correcting any discrepancies.

– Addressing staff on guest request and responsible for relaying information to correct departments.

– Processing check-ins and check-outs while building relationships and providing customer service. Fleet Landing Restaurant & Bar, Trainer, Server 2018-2021 Charleston, South Carolina

– Full-time trainer and server at one of the busiest/top rated restaurants in Charleston. Fleet Landing is award-winning and has been classified as one of Charleston’s destination restaurants.

– Responsible for training new employees, maintaining the restaurant during service, and mastering multiple positions making myself valuable in every aspect of the restaurant.

– Extremely knowledgeable on food and wine and the proper table etiquette necessary to serve both.

– Consistently ranked in the top five percent of overall sales and departments. Kave’s, Bar Manager, 2017-2018

Tamuning, Guam

– Conducted inventory and responsible for ordering.

– Ensured staff adheres and is knowledgeable on all stores and DHEC/SLED related procedures.

– Maintained front and back-of-the-house company standards including food and beverage quality. Gene’s Haufbrau, Bartender, 2015-2017

Charleston, South Carolina

– Prepared drinks, stocked inventory, and maintained restaurant/bar cleanliness. Claire’s Boutique, Manager 2010-2017

Charleston, South Carolina

– Assigned employees to specific duties to best meet the needs of the store.

– Conducted interviews and responsible for hiring and firing.

– Designed and created detailed training books for new/old hires.

– Examined merchandise and shipment to verify that it was correctly priced and displayed.

– Trained/developed/certified associates with ear piercing, stocking, and point-of-sale system authorizations/returns.

– Discussed productivity and performance while implementing improvement strategies with each employee weekly.

– Increased profits through effective sales training and troubleshooting loss profit areas.

– Made daily bank deposits, weekly schedules, and conducted weekly paperwork audits.

– Promotions included overseeing multiple locations throughout the Charleston area. REFERENCES:

Katie Greenhaw, Former General Manager -Fleet Landing 770-***-**** Ryan Palombo, Former Manager -Fleet Landing 856-***-**** Matthew Early, Former Manager -Charleston Resort and Marina 843-***-**** Tom Kelly, Former direct supervisor -Charleston Resort and Marina 843-***-**** Marisa Sligh, Former Manager -Claire’s Boutique 843-***-****

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