Sneha Pednekar

Address : Flat No: ***/*TH floor B wing,

Ananta Niwas,Sector 9, Airoli,

Navi Mumbai. 400708

Date of Birth : 07th Nov 1991

Martial Status : Married

Contact No.: +91-970*******

E-Mail: adnr09@r.postjobfree.com

•Travel Operations/ Ticket Reservation, Cancellation Refund & Reissue/ Client Relationship Management

OVERVIEW

•A competent professional with over 8 year of experience in Travel operations, Ticket Reservation, Rebooking Cancellation & and Client Relationship Management.

•Acquired sound exposure in planning & preparing cost itineraries for clients and making travel & accommodation related bookings/ reservations.

•Acquired good knowledge on sales for Holiday packages (International/Domestic), Airline booking, handled walk-in customer query.

•Experience in booking tickets & vouchers for travel and accommodation; maintaining all relevant documentation / records of transactions and collecting payments.

•Hands-on Ticket Reservation, Cancellations & Refunds; involved in collection, evaluation and response (as appropriate) to customer feedback and providing pricing information.

•Familiar with drawing Itineraries, GMT Calculation and Visa Formalities.

•Gained good understanding of working on Amadeus Systems/ Applications.

•Possesses good communication & interpersonal skills as well as ability to understand client's needs.

AREAS OF EXPOSURE

•Travel Operations Ticket Reservation Client Relationship Management

•Documentation Booking & Rebooking Fare Negotiation

ORGANISATIONAL EXPERIENCE

07th Feb 2018- 25th Nov 2020 Riya travel Expert (SR.Travel Consultant )(Vikhroli)

10th Mar 2014 to 06th Feb 2018 East West travel and tours ( Travel Consultant) (Khar)

26th Aug 2013 to 07th March 2014 with Spice Holidays ( Sales officer)(Mahim )

26th May 2013 to 24th August 2013 with Travel XP India Pvt. Ltd. (Air ticketing executive)

Key Deliverables:

•Assisting customers with ticket booking, rebooking, cancellation & refund for international/ domestic destinations.

•Assisting Walk in Customers with their Ticket related Queries.

•Maintaining database of customers inquiring or using company provided services.

•Responsible for developing travel plans for customers as per their requirements.

•Negotiating with other tour operators, flights, companies and vendors, for agreeing on mutually beneficial deals/ fairs.

•Analysing feedback received from clients; attending to client complaints and queries related to travel plans.

•Handling booking of itinerary in the lowest available fare.

•Ensuring smooth processing of work flow in organisation.

EDUCATIONAL QUALIFICATIONS

B.A in Economics. from D.G. Ruparel College, Mumbai University 2012

12th from D.G. Ruparel College, Maharashtra State Board 2009

10th from Canossa High School, Maharashtra State Board 2007

PROFESSIONAL DIPLOMA / COURSE

•Diploma in International Airline and Travel Management from IITC.

•Completed IATA/ UFTAA from IITC Authorized Training centre of IATA/ UFTAA courses.

IT SKILLS

•Well versed with MS Office (Word/ Excel/ PowerPoint) and Internet Applications.

REFERENCES

•Available upon request

Contact this candidate